Customer Ratings & Reviews
- Model:
- 28LM400B-PU
- SKU:
- 6337625
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 28" Class LED HD TV for its exceptional picture quality and crispness, making it a perfect choice for those seeking an immersive viewing experience. The TV's ideal size and user-friendly setup process are also highly appreciated. While some customers have expressed concerns about the lack of smart TV features and the volume level, the overall positive feedback suggests that this TV offers great value for its price.
This summary was generated by AI based on customer reviews.
Ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not watch a lot of tv now; news and pbs the regulars.
I would recommend this to a friendAudio output
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is NO audio output options on this TV. So you need to be happy with the built in speakers. Would have been nice for my salesman to know this before selling me a speaker bar and cable.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Your feedback is very important to us and will be shared with our product team.
If you have additional concerns or questions, you can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter DM: @LGUS
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/ ^CP
Why do I continue to expect customer?
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this tv home at the very end of May. It gets limited use since it is a kitchen tv . I watched it last night and all was well - turned it on this morning - no picture. Volume- check, remote working - check, see if other channels work - check, turn it off then back on - check, threaten it with duck tape - check, leave the room and come back - check,.........last attempt at a solution was to TRY and make contact with a human at Best Buy.... I’m about to carry it outside and use a baseball bat. Did I get a human ?..NO. DID I GET RESOLUTION TO MY PROBLEM??? NO. AM I A HAPPY CUSTOMER? NO!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
too tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.All I wanted was a simple tv to plug in a dvd player to. It is so complicated can't even get it set up to play movies. Hate this product.Can't tell you how it works, maybe once I figure out set up.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
3rd LG 28"
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my third and the sound quality is horrible. The voices sound like going through a tunnel and I have tried every setting to fix it. HORRIBLE
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations.I will be sending this feedback to our product team.We apologize for any inconvenience this caused. ^Venette
Poor picture
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I know this is only a 720p TV but the picture quality is horrible. No matter what I tried with the settings, I couldn’t get even a decent picture. I ended up returning it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Cheap. Junk. Don't waste your money on this crap.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hated it. It has a built-in "assistant" that never shuts up and to make matters worse, the screen cracked simply from falling over. Worthless.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
- Cons mentioned:Remote control
MIssing Parts
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased two of these HDTVs. 1 was fine. The other was missing parts: remote, screws, and batteries for remote.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that, but would love to be able to help. We would be happy to see what's going on. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Nothing Special
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a plain Jane hdtv. It’s not connected, there are few options to set and for the price, there are much better options out there.
No, I would not recommend this to a friendSold me returned unit missing parts as new
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The box had no remote and was missing screws to attach legs. This was sold as new but based on what I now see on the tape must have been a returned unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
No audio outs!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever. No sound output other than horrible internal speakers, are you kidding me?? I didn't know they made such an archaic piece of electronics. I passed the date of return and now have basically a paper weight.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
the earbuds did not fit right
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought them thinking they would be great and not fall off my ears, but they did fall off.
No, I would not recommend this to a friendNo screen
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my RV and didn't try to use it until recently. It has no screen. It has sound, that's it. I can't return it either because the window passed just last week!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. We apologize for any inconvenience this has caused. ^Daphane
Poor resolution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's really hard to look at 720p when you've seen 1080 or greater.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Warranty not honored
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to settle for this used TV because BestBuy refused to give full value on the replacement warranty for the same model.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
1st one came with a broken screen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A broken screen was the culprit here. The second one was good.
I would recommend this to a friendBad
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t keep this product because it arrived with the inner screen shattered. Couldn’t tell when I open the box. I got everything hooked up and plugged it in and discovered everything internal it was shattered. I bought some thing else in place of it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your TV arrived damaged. Thanks for bringing this to our attention. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. This feedback will be shared with our product team. We apologize for ny inconvenience.^venette
so far happy, how do you remove THE ANNOYING voice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can not remove the VERY ANNOYING VOICE with every command
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .To use Audio Guidance Settings>Accessibility>Audio Guidance When the Audio Guidance is set to On, the TV will announce its current status (Channel, Volume) by voice. ^CP
Mrs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to settle for this as they advertised a smart TV that wasn’t in stock. Recommend holding out for a smart tv
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Not a smart tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't open the box took it right back to bestbuy because I realized it wasn't a smart TV
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette