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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1106 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the 29.5 Cu. Ft. 4-Door French Door-in-Door Smart Refrigerator with Craft Ice for its popular Craft Ice feature and innovative door-in-door design. Users also appreciate the refrigerator's overall performance, amazing capacity, and the ample space it provides. Furthermore, customers find its size suitable and are pleased with its quiet operation and excellent features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,106 reviews
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Best fridge I’ve owned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so far. I love the fact that you can make the middle draw either a freezer or part of the fridge also love the ice options and craft ice. The looking in when you tap the door is very convenient. I would recommend it to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Door design, Space

    Rated 5 out of 5 stars

    Big fan

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great storage areas for big and small items in both refrigerated and freezer space very stylish and overall great looking item thanks

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 4 out of 5 stars

    Worth it ?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge has been great so far. Pros: even cooling and beautiful design with insta view. Cons: very expensive and still would need to purchase extended warranty on top of the high price.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent experience with the staff and the store. Love the fridge

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    Love this refrigerator!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator! The conversion drawer is very accommodating and we’ve gotten a lot of compliments on the sleek exterior design. It’s convenient being able to quickly access essentials in the tempered glass door and the craft ice has been a pleasant bonus that we didn’t know we needed.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nifty features, poor quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Despite the cool features, I'm very unimpressed and even disappointed in the quality and reliability. We replaced it twice. The first one came with a damaged cord/plug, and then once we fixed it, it wouldn't cool! The replacement came with a big scratch on the front (despite having it inspected in the store), the second replacement seems to work, but has crooked doors, which messes up the experience, and on such a premium unit should be purely unacceptable. We left it, only because we didn't want to prolong the horrendous experience. I really hope it won't fail on us soon...

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there. Thank you for sharing your experience with us. We understand that the LG 29.5 Cu. Ft. 4-Door French Door-in-Door Smart Refrigerator didn't meet your expectations regarding the initial unit condition and door alignment. We understand your inquiry, and we are committed to ensuring your unit performs as intended.
      https://www.bestbuy.com/product/lg-29-5-cu-ft-4-door-french-door-in-door-smart-refrigerator-with-craft-ice-stainless-steel/J7G56FPPXX
      For further assistance and any specific concerns you may have, please contact us on [email protected]. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Craft ice, Door design

    Rated 5 out of 5 stars

    Awesome Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded to this LG Refrigerator as I couldn't get parts for my 5 yr old Kitchenaid :<( This refrigerator is great looking, the instaView door is an awesome feature and the Craft Ice is the bomb. I get nothing but compliments over this Refrigerator....

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Craft ice

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is huge refrigerator and lot of room for storage. It brought elegance to our new home. Craft ice, front door display are my favorite. Lot to explore. BestBuy person installed in my kitchen and did a great job. Thanks BestBuy.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Craft ice

    Rated 5 out of 5 stars

    LG Fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Fridge! With glass door, ice maker, and craft ice!!! Also a lot of room. in fridge and freezer. Very pleased with my purchase!!!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator. Especially the craft ice. There is so much room for everything.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Premium fridge, but well worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge is huge and sleek looking. The craft ice option is nice, but the big selling feature I enjoy is the space and the ability to convert the middle drawer to extra freezer/fridge space. 1 month in to having this fridge and I am not looking back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took advantage of the “sale price” to purchase this refrigerator while my home is being built. I will use temporary storage till it is installed. A relative has the same refrigerator and attests that it may be the best available at this time.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    LG refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product and recommend to anyone who wants bigger space

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    New LG Froge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, makes lots of ice. Delivery and setup went well. Lots of room to adust shelves. Very quiet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A great refrigerator and great service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Call a wonderful, awesome refrigerator. It’s very large and hard to get into the doors but the delivery crew were awesome and we were able to take it apart and get it ready to the kitchen. Thanks again I was kind of shot considering lab fireCall a wonderful, awesome refrigerator. It’s very large and hard to get into the doors but the delivery crew were awesome and we were able to take it apart and get it ready to the kitchen. Thanks again I was kind of shocked considering previous issues with Best Buy. Thanks again.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice, Space

    Rated 5 out of 5 stars

    Best fridge ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best refrigerator ive ever owned. It's spacious, comoartamental, and the tech integrated into this fridge is amazing and the settings are awesome. The round ice cubes are a cool little plus!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Amazing fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been 12 years since we upgraded our refrigerator. We decided to go with this model mainly because of the interior size. We were blown away by how much space exists in this refrigerator and freezer combination. We were worried as we previously had two fridges inside, the second for overflow. We no longer have that issue and use the second as a drink fridge. The full conversion drawer has worked very well for us and a huge selling point. We use it as a deli drawer for now. The ice machine is tiny so keep that in mind if you entertain. The craft ice is a huge plus as as I’m a bourbon connoisseur. There was a recent update to the app which now allows you to make six craft ice balls in 24 hours. Previously the maximum was three. The only difference is the clarity of the ice lessons when you select six. Overall we are very pleased with the fridge.

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    LG Fridge w/Craft Ice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very happy with our new refrigerator, it's very spacious and the Craft ice is a PLUS!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Great for our family

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So we've now had this a while. Short review...this is exactly what my family wanted. We open the big freezer drawer maybe 1x a day or 1x every couple days. But the small convertable drawer is where we store ice cream and things we use every day. Its a 'soft freeze' and this is exactly how we like our ice cream. The artisan ice cubes last about 20 mins in my drink but they don't 'water it down' like chips or cubes do. I don't open the app much but its where you can see a lot of information. The app has your filter levels (water and air), the temps, and your energy saving settings. This has been worth every penny and the fridge I'd been looking for for probably 2 years.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    So far So Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only had the fridge a month but so far it’s what we were hoping for. This thing is huge. The middle draw being convertible temperature wise is fantastic and can easily hold several cases of soda cans standing up. The craft ice is super cool too.

    I would recommend this to a friend
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