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Customer Ratings & Reviews

Customer reviews

Rating 4.5 out of 5 stars with 1106 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers recognize the 29.5 Cu. Ft. 4-Door French Door-in-Door Smart Refrigerator with Craft Ice for its popular Craft Ice feature and innovative door-in-door design. Users also appreciate the refrigerator's overall performance, amazing capacity, and the ample space it provides. Furthermore, customers find its size suitable and are pleased with its quiet operation and excellent features.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 1,106 reviews
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    craft ice is a nice feature for avid whiskey fans.....

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well made , lots of room , icemaker duel is a bonus ,

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent I love it !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Amazing and great prices

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Convenient and much space. Great for large families

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our salesman was FANTASTIC - we loved him! He knew his stuff and he was so helpful to us! He gave us FANTASTIC CUSTOMER SERVICE - 5 star! His name was Alex Sarria! THANK YOU - we are very happy with our purchase and our experience and I told the manager of the store before we left!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Love this fridge!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Plenty of space and storage with versatile shelving

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, awesome product!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Space

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious, easy to keep it clean. Easy to use

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    LG fridge with craft ice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The fridge looks great, but the craft ice maker does not work. I spent a week trying different temps, but still nothing. I called customer care and scheduled an appt, but the guy was a no show, no I'm scheduled for 2 more weeks out. We paid over $4k for this fridge-our expectation is that EVERYTHING SHOULD WORK wether its just a technical issue or the fridge needs to be replaced. Also, please read other reviews. The craft ice maker only makes 3-6. balls within 48hours. Not worth the experience...

    No, I would not recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 2 out of 5 stars

    LG Refrigerator - 29.5 Cu.Ft Instant view Door

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great looking refrigerator. One of the reasons we bought this model is for the Craft Ice, but buyer beware!! If you have a water softener in you home the refrigerators filtration system does not filter out the salt, and your "craft Ice" is full of salt particles. So you can't use the craft ice. Very frustrating that the sales person does not advise on this issue. Nor either company.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Staff extremely helpful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team at Best Buy helped us get the best products for our budget. They were extremely helpful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG automatic door open button

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator. Only issue was with the door button is suppose to automatically open the door. It doesn't. New door is going to be installed in 2 weeks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    do not like the shelves not easy to adjust, too low

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Absolutely the worst.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m the fool. I bought the same refrigerator twice. The first one lasted 7 years…I bought in September of 2016 and it failed (out of warranty) in 2023. We loved the design so much that we bought another in March of 23. The worst part of it is LGs, and by proxy Best Buy’s service for this problem is absolutely abysmal. This is a $4000 fridge and they want me to defrost…yes, my frost free refrigerator. The issue is that the evaporator coil leaks and it forms a big ice ball behind the panels in the freezer portion of the fridge. It grows to a point where the evaporator fan starts hitting the ice ball and makes an increasingly louder noise. First, customer service just wanted to send me a link to tell me how to defrost it, then the actual human (non native English speaker) tried to get me to do the same thing. Once I refused to defrost the refrigerator, she placed me on hold 4 separate times…only to tell me that I would eventually be contacted by any number of available technicians (whoever would accept the service request). I strongly recommend against buying this refrigerator or any other LG product that you may eventually need service on. Absolutely the worst customer service ever. The service call is routed to the Philippines and if you ask for a native English speaker the answer is ‘that is not available’ - ask to speak to a supervisor and your phone battery will die while on hold.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, John. Thank you for reaching out to us and sharing your experience with the LG refrigerator. We apologize for the inconvenience and frustration you have encountered regarding the service and support provided. We understand how important it is to have reliable customer service, especially when dealing with issues concerning a premium product like your refrigerator. We apologize for any miscommunication or delay in resolving your concerns. We would like to help address your concerns and find a solution that meets your needs. We appreciate your loyalty to our brand and want to ensure that you have a positive experience with our products and services. To better assist you, we recommend redirecting your concern to our dedicated customer support team on Facebook or Twitter through @LGUSSupport. Our social media team will be more than happy to assist you promptly and offer personalized assistance to resolve the issue you are facing. ^Dan LG

  • Rated 5 out of 5 stars

    ThinQ review

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product ever. Has served my family well both the functionality, ascetic features and user friendliness are unbeatable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    frIdge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge just wish water area had better lighting

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG makes great appliances

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife and I love our new LG Appliances and the fridge is at the top of the list. I’m still enjoying how great the filtered water tastes when compared to my old fridge and I changed the filter at 6 months still great tasting water and ice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this refrigerator at a great price and then even received an additional $50 gift certificate from the Black Friday sale

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Goodrefrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good one. I the graft ice maker is very slow. It has only two drawer instead of three as the most common models

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ron Bawdon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great efficient refrigerator. Had all the storage and versatility

    I would recommend this to a friend
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