Customer Ratings & Reviews

Best product ever. Has served my family well both the functionality, ascetic features and user friendliness are unbeatable.

Plenty of space and storage with versatile shelving

Great product, awesome product!!!!!!!!!!!!!!!!!!!!

Very spacious, easy to keep it clean. Easy to use

Great efficient refrigerator. Had all the storage and versatility

Great refrigerator. Only issue was with the door button is suppose to automatically open the door. It doesn't. New door is going to be installed in 2 weeks.

This is a great looking refrigerator. One of the reasons we bought this model is for the Craft Ice, but buyer beware!! If you have a water softener in you home the refrigerators filtration system does not filter out the salt, and your "craft Ice" is full of salt particles. So you can't use the craft ice. Very frustrating that the sales person does not advise on this issue. Nor either company.

The fridge looks great, but the craft ice maker does not work. I spent a week trying different temps, but still nothing. I called customer care and scheduled an appt, but the guy was a no show, no I'm scheduled for 2 more weeks out. We paid over $4k for this fridge-our expectation is that EVERYTHING SHOULD WORK wether its just a technical issue or the fridge needs to be replaced. Also, please read other reviews. The craft ice maker only makes 3-6. balls within 48hours. Not worth the experience...

I’m the fool. I bought the same refrigerator twice. The first one lasted 7 years…I bought in September of 2016 and it failed (out of warranty) in 2023. We loved the design so much that we bought another in March of 23. The worst part of it is LGs, and by proxy Best Buy’s service for this problem is absolutely abysmal. This is a $4000 fridge and they want me to defrost…yes, my frost free refrigerator. The issue is that the evaporator coil leaks and it forms a big ice ball behind the panels in the freezer portion of the fridge. It grows to a point where the evaporator fan starts hitting the ice ball and makes an increasingly louder noise. First, customer service just wanted to send me a link to tell me how to defrost it, then the actual human (non native English speaker) tried to get me to do the same thing. Once I refused to defrost the refrigerator, she placed me on hold 4 separate times…only to tell me that I would eventually be contacted by any number of available technicians (whoever would accept the service request). I strongly recommend against buying this refrigerator or any other LG product that you may eventually need service on. Absolutely the worst customer service ever. The service call is routed to the Philippines and if you ask for a native English speaker the answer is ‘that is not available’ - ask to speak to a supervisor and your phone battery will die while on hold.

I purchased this refrigerator at a great price and then even received an additional $50 gift certificate from the Black Friday sale

It is a good one. I the graft ice maker is very slow. It has only two drawer instead of three as the most common models

Very pleased. Great quality and functionality. Highly recommend

My wife and I love our new LG Appliances and the fridge is at the top of the list. I’m still enjoying how great the filtered water tastes when compared to my old fridge and I changed the filter at 6 months still great tasting water and ice.

The refrigerator looks amazing; However, the space in between compartments in the fridge are odd size and it’s either too tall or too small. A lot of our condiments ended up in the vegetable drawer. Left door also did not completely closed. There is a flap that’s supposed to close and mine stay open allowing air to leak out of the fridge.

Overall refrigerator is good. I wish I would’ve known it will only make six of the craft ice, max, per day.

very satisfied. I have not had any problems. This review is requiring a minimum of 50 characters and i have nothin to add beyond what I have already stated. This should not be a requirement to submit the review.

Great Upgrade. I would prefer that it not have the glass front since it can take away from some added storage, but otherwise very happy with this LG upgrade. Buy the warranty since out last LG fridge needed to be replaced after 3.5 years.

Like fridge but ice balls taste awful gives water awful taste disappointed Cuzz it’s not like I’ve paid 100$ this fridge is over 4 k n just I’ve drained over 4 gallons of water after I’ve installed water filter

I love this refrigerator, it’s so nice and has very good qualities to keep fresh food

Live LG had one before this one last me so far 11 years still in working conditions