Customer Ratings & Reviews

Not what I was expecting but we are ok with it and making it work

Amazing fridge and cool features like the front touch light quick drink door.

It’s wonderful. I just have to learn how to use the other ice maker

With great care, I traveled to Puerto Rico to purchase a refrigerator as a Christmas gift for my mother at the Best Buy store in Hato Rey. A month later, I returned to personally coordinate the delivery, ensuring everything would go smoothly. Unfortunately, the experience was highly disappointing. The store sent people who were supposedly qualified to handle the delivery, but they were unable to remove the refrigerator doors to bring it into the house. Without consulting me, they decided to take it back and told me I needed to schedule a new delivery date with more qualified personnel. To make matters worse, my order was later canceled without my consent or a clear explanation, which was incredibly frustrating. Despite all my efforts, my mother still doesn’t have her gift. I’m currently waiting for a response from the Best Buy Hato Rey store to resolve this issue, and I hope they can provide a satisfactory solution and improve their delivery service in the future.

This will be my third delivery attempt. 1st attempt was told that I need to replace a water valve. Home is only 11 years old. 2nd attempt delivery person was very rude and refrigerator was damaged. This will be Best Buys third attempt. I am really feeling like I need to cancel my order. Best Buy has a long way to go to earn my trust as a consumer. It's a shame because they used to be my preferred store for electronics and appliances.

It’s not bad to buy open box at the outlet location

IF I HAD A COMPLAINT IT WOULD BE THAT'S IT'S VERY EXPENSIVE, TOOK TO LONG TO BE DELIVERED AND IT ONLY MAKES 3 BALL SHAPE ICE CUBES PER DAY.

Love the color and the look! It’s perfect! Craft ice isn’t a perfect sphere.... the bottom seems to be cut off.... but it’s still nice!

I think the cold cut drawer doesn’t cool as it’s suppose

making a humming noise non stop after a three month of use.

We are very happy with this product. Lots of versatility with the optional freezer.

love my refrigerator!!!great customer service, awesome job almost a yr with it no issues

Love the new Fridge Lg definitely beats our 4 yr old samsung appliances that kept breaking . The new Black stainless is stunning.

thanks for service ilove tou you vbvcbcbcvbcvbcvbcb

I’m very pleased with the overall quality of the refrigerator and the options it has available for different compartments.

Bought this refrigerator on July 4th, had it delivered July 11th, nothing but issues from the start. Couldn't connect the refrigerator to the app. LG Support couldn't sort it out, Ice maker broken from the get go. 100% not worth the nearly $4000 price tag. I returned this refrigerator, and got a GE Profile, similar size, and so far, no issues. I was able to get the new refrigerator and the 5 year protection plan for cheaper than this refrigerator by itself. Do not buy.

Great! It keeps everything everything super fresh.

Installers were very professional and high quality - sales person also very professional

Well designed. Door in door makes it easy to find things.

I absolutely urge anyone considering this fridge to NOT purchase it from Best Buy. The fridge is extremely expensive, and BB commits to price-match for 60 days, but does not follow through. Within the first 45 days the ice maker showed issues. No one from BB responds. It's a nightmare company we will never do business with again.