Customer Ratings & Reviews
- Model:
- LRFWS2906S
- SKU:
- 6447111
Rating by feature
- Storage Capacity
Rating 4.9 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers have good things to say about the 29 Cu. Ft. French Door Smart Refrigerator, especially its large capacity and overall performance. Many appreciate the water dispenser, size, simple design, and quiet operation. However, some customers have reported issues with temperature control.
This summary was generated by AI based on customer reviews.
Damaged lg refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't review this unit as they delivered it damaged. Had it returned. Next one also damaged. Returned. Canceled order and bought one from somewhere else. The delivery guy that brought the second one told his manager before they brought it that it was damaged but he said deliver the damaged item. Very poor from best buy. Would not recommend buying large items from them
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Oh Goodness! We're beyond surprised. We regret that such unfortunate issues continue to happen, We appreciate your feedback. We're very concerned with what your reporting, Having issue's receiving a non damaged appliance. Should you have any questions you can contact us directly at our Customer Service 800-243-0000.~Tanisha
- Pros mentioned:Overall performance
Refri LG
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks a very simple refri, looks ver cheap. The ice maker is inside the bottom box which is uncomfortable. It functions as expected.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your product design feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Wet stuff
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I’m sure this fridge would work great if it didn’t have scratches and dents all over it. I did not like the water maker option on the door because you could easily walk into it and turn the water on, guess what I am wet, your wet, the floor is wet yay.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Poor installation
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not about the item. It is about the poor installation. The water line for ice maker and water dispenser was not connected properly. It was not even hand tight and after sitting in the house for a few weeks finally dripped through to the basement after soaking everything behind and below the refrigerator. VERY poor installation, obviously by someone who doesn't know or care what they are doing.
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
- Cons mentioned:Temperature control
Did not cool to set temp
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not cool to set temp after 48 hrs. Sent it back with no issues.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Jovelyn
Fiasco Delivery and Setup
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery and installation of our refrigerator has been a complete fiasco. We are now on the 2nd re-scheduling and this fractional set up where they deliver with one company and install with another company and haul away with another company is so unproductive both for them and us.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Thomas. We're truly sorry to hear about the difficulties you've faced with the delivery and installation of your LG Refrigerator.
We understand that this multi-step process involving different companies has been frustrating for you. Your feedback is invaluable, and it highlights an area where we can improve the customer experience.
We'd like to assist you in addressing this situation and ensuring a smoother process. Please send us a private message via Facebook or X (Twitter) at @LGUSSupport with your order details, and our team will work to resolve these issues and make the process more efficient for you.
We appreciate your patience and apologize for any inconvenience this has caused. We're here to help and ensure your experience with your new refrigerator is a positive one.
-Junel
Never buy a LG product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy LG products, every LG product goes bad, there customer service representatives are liars, LG don’t stand by there warranties and discount codes. I will never buy another LG product again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you taking the time to share your feedback regarding your experience with the LG - 29 Cu. Ft. French Door Smart Refrigerator with External Water Dispenser - Stainless Steel product (LRFWS2906S) model.
We understand how important it is for customers to have reliable products and trustworthy customer service. We apologize if our representatives did not meet your expectations and if there were any issues with honoring warranties or discount codes.
For more information in regards with the warranty/discounts of your LG product, kindly check this link: https://www.lg.com/us/support/product/lg-LRFWS2906S.ASTCNA0.
If there's anything we can do to rectify this for you, please send us a private message on Facebook or X (Twitter) through @LGUSSupport. We look forward to the opportunity to assist you and regain your trust in our products and customer service. ^Juvy
LG terrible reliability and customer service
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 2 and half years the Freezer fan went out and the LG customer service will not do anything to honor their product. Try another brand
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for reaching us. I'm so sorry to hear that your LG LRFWS2906S freezer's fan has gone out after only 2.5 years of use. I can imagine how frustrating it must be to have a faulty product, especially one that's supposed to keep your food fresh and safe.
I want to acknowledge your disappointment and anger with our customer service's response. I understand that you're expecting more from a well-established brand like LG, and we fell short of meeting those expectations.
I want to assure you that we take all complaints seriously, and I'm here to listen and help find a solution. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Very unsatisfied.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator has not cooled to proper temperature since installed two weeks ago. Have had problems with LG sending service, still no one will come out.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We regret you did not receive support in resolving the issue and we hope that you are willing to
allow us another opportunity to assist. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Problem with this Refrigerator.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not cool main refrigerator area below 40°F. Settings were set to 33°F. Freezer stays at 14°F and is set to -1°F.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Bad
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broken freezer and marks behind door handle that won’t come off.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Duly noted. Thank you for taking the time to provide your feedback. We will share this with our research and development teams for future improvements. ^Jennifer
Poor design
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always close the left door first. Otherwise you risk damaging the piece that seals the space between the doors. The freezer drawer tends to not seal completely and find that ice appears to have melted on occasion somewhat.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, thank you for taking the time to post your review about your 29 cu ft. French Door Refrigerator! We'd love to take a look into the seal issue you're describing in your review. Please reach out to us at (800) 243-0000 between Mon. to Sun. 8AM - 9PM EST. It would be our pleasure to provide you with the support you deserve! ^Chris
Disappointed
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has 6 months and is already broken. The appointment to go and fix it is six days from now plus I will have to wait for the parts. Also, the list for LG fridges to be repair is long.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Not a good appliance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My water dispenser is not working, ice machine is not making any ice
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LRFWS2906S) model.We understand that the unit's water dispenser and ice machine are not functioning as expected. We strive to provide high-quality products that exceed our customer's needs. To address the issue, please check if the water supply line is properly connected and that the water filter isn’t clogged. Additionally, ensure that the ice maker’s switch is turned on. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-ice-maker-and-water-dispenser-troubleshooting--1337884416316. If you need more help, please reach out to us on social media @LGUSSupport. We will be more than happy to explore further solutions. ^Juvy
Poor quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad quality and poor cooling system it caused to spilled all my food
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Ahlam. Thank you for sharing your experience with us. We understand your concerns regarding the cooling performance of your LG refrigerator model LRFWS2906S. To address this, please check that the temperature settings are correctly set and that the vents inside the fridge are unobstructed. If these steps don’t resolve the issue, please send us a private message on our social media platform via @LGUSSupport. Our team will be happy to assist you with further troubleshooting and explore solutions to ensure optimal performance. We appreciate your patience. ^Sam
poor quality.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would not hold temp after first week, tech came and found out freon was leaking from weld on compressor, had to replace unit.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there Gabe! Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
bad company to do business with
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the appliance was not what I order I had the worse time in my life trying to get it straight i will not but another appliance from Best buy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you informing us about the delivery issues you encountered with Best Buy, and we apologize for any inconvenience this has caused you. We are a third party to them, but please know that we hope you will still become part of the LG family, and for any questions, do not hesitate to contact us through our LG Support page, https://www.lg.com/us/support/contact. ~Rita
garbage ice dispenser
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the ice dispenser spills ice everywhere when its full and when you open the drawer
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Aaron. Thank you for taking the time to review the LG Refrigerator (LRFWS2906S) model. We're sorry to hear that you have experienced difficulties with the ice dispenser of your unit. We strive to provide top-notch products that meet our customer's needs and expectations. Please visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-water-or-ice-continuously-dispensing--20150374356629. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Item Doesn't match description.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not smart, no wifi, no Thinq. Product not as described on website or in store. Confirmed by LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Stopped working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.installed on Saturday and stopped working on Monday. Not even powering on.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that your brand new LG French Door Refrigerator isn't powering on. Your review is highly valuable to us and keeps us on the forefront of ideas for new ways to improve our current and upcoming products. By sending us a private message on Facebook or Twitter with the handle @LGUSSupport, we can investigate your issues further and are pleased to assist! Please include the model and serial numbers of the refrigerator. ~Rita