Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

Your price for this item is $1,055.50
Clearance
The comparable value price is $2,110.99

Customer reviews

Rating 4.5 out of 5 stars with 1215 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers have good things to say about the 29 Cu. Ft. French Door Smart Refrigerator, especially its large capacity and overall performance. Many appreciate the water dispenser, size, simple design, and quiet operation. However, some customers have reported issues with temperature control.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,215 reviews
  • Rated 1 out of 5 stars

    Water filter water is not clean

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water filter is not dispensing clean water installation guy asked me to replace the Fridge

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Thank you for sharing your open feedback regarding your LG .French Door Refrigerator. and your experience using it. We greatly appreciate your time, as it helps us to deliver a effective outcome to issues or concerns and ultimately make life more convenient for our customers. Going forward we can be reached via private message/direct message using the platforms Facebook or Twitter please use the handle @LGUSSupport or by calling customer service at (800)243-000. We're eager to help feel free to reach out anytime and we can help troubleshoot your way back to clean water. .Thank you .~Tanisha LG

  • Rated 1 out of 5 stars

    Poor

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator had a damage and your customer services its terrible.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette LG

  • Rated 1 out of 5 stars

    water dispenser is bad

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the water from dispenser tast really bad, smell like plastic, same as ice cube. overall is good

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry the water produced by your refrigerator does not taste good. You can reach us
      directly at 800 243 0000. You may asked to provide your name, phone number, address,
      email, model/serial numbers, and date of purchase and we will be happy to assist you.^Venette LG

  • Rated 1 out of 5 stars

    I need help with my broken door fridge!!

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge door broken and no one will come to fix it!!!!

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Understandably, this is frustrating. We are sorry that your units are not working properly. LG absolutely cares and we confidently stand behind our products. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette LG

  • Rated 1 out of 5 stars

    Damaged upon arrival

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery team damaged the fridge. Very incompetent

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry to hear you had a poor experience with the delivery of your refrigerator, unfortunately accidents can happen. Please continue to work with the Best Buy team for another delivery. Thank you for bringing this to our attention. ^Jennifer LG

  • Pros mentioned:
    Capacity, Water dispenser

    Rated 5 out of 5 stars

    Happy with our purchase.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received this refrigerator last week and so far we are very happy with it. Like others said it has a lot of room inside. The water dispenser comes out very strong and fast, which we really like. Ice in the freezer is made pretty quick and we are happy with it. The only thing is closing the doors take some getting used to. You can't shut them too hard because the inside items rattle around too much, but we have gotten used to how to close the doors so that close all the way without being slammed. It's a good looking fridge as far as fridges go and we are happy with our choice. Simple is best!

    I would recommend this to a friend
  • Pros mentioned:
    Design, Size

    Rated 5 out of 5 stars

    Beautiful and functional

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is both beautiful and functional. Everything fits nicely. At 29 cu/ft, the footprint is a bit larger than our previous one but isn't intrusive. As far as delivery goes, Best Buy nailed it. On time, efficient and while this was a difficult delivery (due to small size of home), they were still in and out. So happy we decided on this particular model and that we purchased it from Best Buy online only 3 days ago. Remarkable time line all thing considered. Would highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Water dispenser

    Rated 5 out of 5 stars

    Awesome Fridge!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very spacious. I've read reviews complaining about the water dispenser making a mess, i honestly don't know how that's happening with those that say that. Water dispenser works as it should. No mess. No spills. I read another mentioning that the temperature doesn't go below 37°. This also was not an issue. The temperature goes even below 35°. The freezers temperature is also adjustable. Overall, very happy with this fridge! A great buy and I do recommend this model

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Size

    Rated 5 out of 5 stars

    Yay more space and no more bending over for fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I first got this in a 21.8 cubic foot. That didn't fit all the space I have so I got this 29 cubic foot and I like it alot it fits my space nicely. My husband had to take the trim off of the cabinet above but that is fine with me I really wanted this fridge. Love having not to bend over anymore to see what is on all the shelves of the fridge. The freezer has alot more room then the one that I have replaced with the freezer on top.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Large LG Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we love this frig! It has so much room and lets you know if a door is open too long. We dont have our cabinets in but have been using the new frig and so far its great! Best Buy was a better price and way more helpful than other retailers that had same frig and it was delivered with perfect timing.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Design, Overall performance

    Rated 5 out of 5 stars

    LG refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price. Spacious and great look. Works great too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We received refrigerator with in 6 days of ordering. Wow It work fine, no problems. I like the color and like the fingerprint resistant feature, with my previous refrigerator I felt I had to wipe down every time I opened the doors.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 5 out of 5 stars

    Happy Customer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the new Refrigerator. Spacious on the inside and looks good in my kitchen. Everything works great.

    I would recommend this to a friend
  • Pros mentioned:
    Water dispenser

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased approx 1 month ago, very happy. Transitioned from side by side. Love all the space, love the shallow water dispenser-makes it so much easier to fill our tumblers. Sacrificed ice in door for the added space and have not missed it being in the door one bit. We go through a lot of ice and this produces quickly and keeps up. Overall extremely satisfied .

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Water dispenser

    Rated 5 out of 5 stars

    fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    lots of room like the french doors extra compartment inside fridge water on the outside

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 4 out of 5 stars

    Pretty great.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are really enjoying this fridge. No issues thus far, although we’ve only had it a couple months. Only complaint is the water dispenser design. It fills quickly w quite a bit of power behind it which causes quite a bit of splashing if not held at just the right angle or if the cup is too short. Other than that, it’s huge and pretty awesome. Quick delivery and good service from the delivery guys too.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Best for space without giving up water

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE! After a lot of research for the best space and still having water on the door this was the only one that fit everything we wanted. Would absolutely recommend it. It has been nothing but amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    The Flores

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator I recommend it for a big house family

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Stay Away from LG

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although this fridge has plenty of room for anything you want to put into it, the sealed system will fail. We bought ours just over 4 years ago. The sealed system has failed, fridge no longer gets cold. The system is covered for 5 years but dealing with LG to get it repaired is a nightmare. After speaking with the repair companies there is only about a 50% chance the repair will even work. LG has a horrible design for there sealed systems and there is not a lot of repair places that will even work on them. Stick with Wirlpool, Fridged Air, or Kitchen Aid. After 4 years we have to go buy a new fridge.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi Anthony. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG French Door Smart Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai. LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Second time buying this

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second of this model, I had to leave the first at the other house. This fridge is great, it has all the functions I want without too many fancy things that are sure to break.

    I would recommend this to a friend