Customer Ratings & Reviews
- Model:
- 29WQ500-B
- SKU:
- 6506319
Rating by feature
- Display Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
- Features
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the monitor's large screen size, excellent quality, and smooth refresh rate, particularly highlighting its performance for gaming and everyday use. Many appreciate the ease of use and HDR functionality, although some find the stand less than ideal. The ultrawide aspect and resolution are also frequently praised.
This summary was generated by AI based on customer reviews.
Subpar
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The panel went in less than are year. So happy I had a warranty on it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having these issues with your LG IPS LED UltraWide FHD AMD FreeSync Monitor. We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Don’t Buy Open Box!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased one of these new a few months ago and really like the size and image quality. I decided to add a second, but the price had increased significantly so I opted for buying an open box “excellent” unit instead of new. I often buy open box from Best Buy and had never had a bad experience until now. The monitor was not packaged anywhere close to excellent or even good quality, and hardware necessary for setting up on the stand was missing. I contacted Best Buy to ask about getting just the hardware, or a discount since the unit I was shipped only met open box fair quality (per the description), but I paid for excellent. Even though Best Buy refused to send the hardware or discount for the incorrect quality rating I tried to buy hardware to set up the monitor rather than returning it. But once I took it out of the box and started setting it up, I realized that there are parts rattling around loose inside the monitor housing, so I packaged it back up and sent it all back. A cheaper open box from another retailer arrived in like-new condition in the original packaging with all the components the next day. Definitely will not be paying for for lower quality open box from Best Buy in the future, especially considering how awful the support experience was!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for supporting LG. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
200$ paperweight....thanks bestbuy!
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I now have a 200+ dollar paperweight...thanks bestbuy! bought an open box "excellent" certified condition model with 4 year protection plan...they sent me a monitor without screws....which I didn't noticed until it was too late during setup and the monitor fell off its stand a tiny bit and got a small crack in the screen...apparently this "accidental" damage isn't covered under the warranty even though it only happened due to their negligence and not including all the original hardware as is described in their description of the "excellent" quality rating... what highway robbery!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it we would be glad to help. ^Jolly
Not worth the money-
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok. If you want to have the audio- you have to purchase the audio inputs separate. This is not specified on the website. I was very disappointed. This is why I purchased the monitor for meetings and audio.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Lama. Thank you for sharing your thoughts on the LG Monitor (29WQ500-B) model. We understand your concern about discovering that separate audio accessories are required. We strive to provide exceptional customer service and ensure our customers are well informed and supported throughout their purchase journey. This unit is designed to deliver an exceptional visual experience, but it does not feature built-in speakers. For audio, we recommend connecting external speakers or headphones via the 3.5mm headphone jack.
We appreciate your feedback and will ensure it’s shared with our team for review. If you have any additional questions or need assistance setting up your monitor, please send us a private message on social media @LGUSSupport. We’re here to help. ^Juvy
Missing pieces
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't come with all the needed cords. Best buy was no help in fixing this issue. Had to order power cord from Amazon.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Sorry to hear about your experience with the retailer. Should you have any other concerns about LG LED Monitor, please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist. Thank you. ^Jolly
Don’t waste your money, stay away from this produc
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The monitor started acting up with lines all across the screen after a month of purchasing it, contact LG for warranty repair it has been over a month and haven’t heard anything, I have been contacting them every week and yet nothing, don’t waste your money
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Monitor
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it broke down a few days after I purchased it, I had not even used it yet but whej I realized it was broke, I couldn’t even get an exchange
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Danny. Thank you for sharing your experience with us. We understand your concern about a product like the LG Monitor (29WQ500-B) model breaks down shortly after purchase, especially when you haven’t even had the chance to use it. We strive to provide durable, reliable, high-quality products that exceed our customer's needs and expectations.
Since the monitor was purchased recently, we recommend contacting Best Buy directly at 888-237-8289 to inquire about their exchange or return policy. For quick guidance, you may visit this link: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If you’re unable to get an exchange, we can definitely assist you with warranty options or help troubleshoot any potential issues.
Please send us a private message on social media @LGUSSupport, and we’ll do our best to assist you with the next steps and ensure we find a solution. We truly appreciate your patience and are here to help. ^Juvy
Outlet store sucks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought at the Outlet store in Phoenix and the box said 34" and oops it was only a 29" in. Took this back and bought elsewhere
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG UltraWide Monitor.....This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
Poor image quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In 1994 my first computer had better quality picture than this monitor, stay away from it, add some money and get a nice one
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We want to thank you for taking this time to communicate with us about your experience with your LG Monitor. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly
junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.died on day 31 Will not power up. cant return Piece of junk
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Davey1. We are truly sorry to hear about your experience with the LG Monitor (29WQ500-B) model. We appreciate you taking the time to share your feedback, and we understand how frustrating it must be to encounter such issues with our product. Please accept our sincerest apologies for any inconvenience this has caused.
We would like to make things right for you. Please visit this link for basic troubleshooting: https://www.lg.com/us/support/help-library/lg-monitor-troubleshooting-no-power-CT30017684-20150893043202. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy