Customer Ratings & Reviews

Ended up returning this. The center channel sounds were great but we got nothing from the top or side firing speakers so there was no surround sound effect. I suspect its because the room is asymmetrical and it works better in a square room. The additional speakers were expensive with not great reviews, so we went with the Samsung instead.

We instantly did not like the output quality. For the high price I expected way better.

subwoofer losses signal really often have to move it around to find best spot

Product was OK it just didn’t meet my sound aspects so I returned it

Too expensive for the quality....not as loud as expected for the price

Doing this for the free points don’t mind me. Word

It sounds OK, but the wireless subwoofer is constantly disconnecting from the main unit. Every time I turn it on, I get a message to unplug the subwoofer. Nothing else is disconnecting in my set up, Basically I have a soundbar with minimal bass.

Remote not easy to figure.xxxxxxxxxxxxxxxxxxxxxxxxxxxx

Disappointed, disappointed, disappointed, disappointed

Paid $460 just over a year ago from best buy and the subwoofer does not come on. I barely use it. Called LG and their preferred technician is 90minutes away from San Antonio.

I had some issues and returned for the next model up.

Worked great, until 1 month out of warranty. Now the subwoofer doesn’t work and they want me to pay to have it repaired! Junk, no more LG,

After one year of trying every trick I could find online to prevent disconnection problems between the sound bar and subwoofer, the issue persists. I have even gone as far as disabling my wifi to see if that would do the job but since I have neighbors, it’s likely that their wireless signals are interfering with the sound bar’s connection. It is beyond unacceptable that in this day and age where literally every home has multiple wireless devices a company would manufacture something so prone to malfunction in such an environment. It’s just as bad that nowhere is there an advisory detailing any of this.

Have owned this Sound Bar since October 2020. It's now June 2021. It is paired with my 65" Sony TV. I got it because I wanted a fairly priced ATMOS and LG is usually a good name. Not in this case. I have had to return TWICE now fir same warranty issue... sound starts going in and out. They replaced same Main Circut Board in both cases, but couldn't tell me why this happened twice. But in both cases, I had the hassle of dismounting from TV mount, taking it into Best Buy, and then waiting three weeks with NO sound bar while it is repaired. If you but an LG Soundbar be sure to purchase the Best But Warranty Coverage.... otherwise, you will have to mail this unit back to LG yourself!!!!

Piece of garbage. Worked for about 6 months, then shorted out. Still trying to get LG to repair or replace 3 months later, with little luck. Buy another brand.

1.5 years old and subwoofer is dead. Had the issue a couple times where the sub just wouldnt pair anymore. Now its like it doesnt exist at all.

I mostly played this sound bar in the low 20's range for most of its life and rarely used it. I have put this volume on max twice when watching stranger things. First time with the fourth season part 1 and again with part 2. Maybe lower your max settings volume if the system can't handle it. Crapped out at the beginning of season 4 part 2. Wasted money and low quality, I am in a very small room and can only get movie theater sound at max volume. Well, you get what you pay for, gotta go for a better product next time.

Got it home and all set up, and the subwoofer is blown. Disappointing for the price. Hopefully its a fluke and we can easily exchange for a working model.

Word of warning!! There is a 1-2 second sound lag any time you try to use Dolby Atmos. The audio NEVER matches the video. I’ve done an extensive amount of research online and everyone is having this problem. Apparently it’s a problem that LG needs to solve but it doesn’t even seem like they’ve addressed it at all. This problem is unfixable right now and makes movies unwatchable. DO NOT BUY FOR DOLBY ATMOS. The sound Quality is excellent other than that but you might as well save some money and get another sound bar that has just as much sound quality without Dolby Atmos.

Best two weeks ever! It worked perfectly fine for two weeks. Unfortunately I didn't pay for tech support and I threw away the box because I would've never imagined the subwoofer to keep loosing signal. Now I can't return it. Since it has to be connected to the same wifi/bluetooth receptor losses signal causing the system to be on and off during a show. Which makes it very annoying. Now I'm stuck with a very expensive surround system that doesn't work as it's meant to. Hence, the reason for the one star ⭐. Should have listened to a similar review I read.