Customer Ratings & Reviews
- Model:
- SC9S
- SKU:
- 11112914
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
to a friend
Soundbar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar works great BUT the stand, holder, does not fit on the TV.
I would recommend this to a friendSound bar isn't as good as expected.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar doesn't appear to help make the dialog easier to understand as advertised. The subwoofer sound is acceptable. Overall, the volume with the subwoofer has to be turned down because it's too loud when attempting to make the dialog loud enough to get the full affect.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, BarbaraL. Thank you for taking the time to share your feedback regarding the LG Soundbar (SC9S) model. We apologize for any disappointment or inconvenience you have experienced with its performance.
We understand how important it is for a soundbar to enhance the audio experience, especially when it comes to dialog clarity. For help and guidance, you may visit this link: https://www.lg.com/us/support/help-library. If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
Soundbar is a must!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy hook up and the sounds is clear and great and the design is outstanding
I would recommend this to a friendSounds ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lot of cost for louder sound but having trouble tuning the sound
I would recommend this to a friendDid not install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I paid for installation but it was shipped and was not installed
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thank you for reaching out about your LG Soundbar (SC9S) model. We understand the importance of receiving the installation you paid for, especially when you were expecting a complete setup experience. One helpful step you can take is to review your order confirmation. You may contact Best Buy customer service at 888-237-8289 to verify whether installation was listed as part of the service package. This information can help the retailer quickly correct the oversight when you contact them. You can also explore support resources here: https://www.lg.com/us/support. If you need further assistance or would like us to look into anything else related to your LG experience, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
Too Difficult to Use!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very difficult to set up. Virtually no instructions provided. Sub-woofer way too large and load.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, David. Thank you for sharing your feedback about the LG Soundbar (SC9S) model. We understand your concern about the difficulty setting up a product, especially when instructions are unclear, and the subwoofer is too large or loud for your space. We strive to provide top-notch products and ensure a smooth experience. You may visit this link for guidance: https://www.lg.com/us/support/help-library/lg-sound-bar-why-isnt-my-subwoofer-connect-to-my-lg-sound-bar--1422391675816.
To improve your experience, we recommend checking the quick start guide, which often contains essential setup steps. If you’re still having trouble, feel free to reach out to us on social media @LGUSSupport, and we can guide you through the setup process step-by-step or help adjust settings for better sound quality.
We appreciate your patience and hope to assist you in getting the most out of your LG soundbar. ^Juvy
Garbage
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bose is better. Buy Bose, Buy Bose, Buy Bose, Buy Bose
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks for sharing your thoughts about your LG Soundbar (SC9S) model, and we understand the importance of choosing audio that truly elevates your experience.
If you’re exploring ways to get the best performance from your SC9S, one helpful step is:
Check the AI Sound Pro mode: This feature automatically adjusts audio settings based on what you're watching, helping the soundbar deliver clearer dialogue and richer sound.
For more guidance, visit https://www.youtube.com/watch?v=0e1WaU6GWEc.
If you’d like us to take a closer look or offer personalized tips, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
ITEM NEVER DELIVERED!! Why?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It never arrived from your vendor UPS!! Why? I submitted a claim and have received no response! UPS is your vendor not mine!!! Where is my delivery? Please get in volved‼️
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ted. Thank you for sharing your experience with us. We totally get your concern about your LG Soundbar (SC9S) not quite hitting the mark. Our goal is to provide reliable, high-quality products and top-notch service to make sure everything goes smoothly for you.
A good first step would be to find your tracking number, which you can spot in your order confirmation email. With that information, we can help you track your shipment and look into the delivery issue. We also suggest reaching out to Best Buy customer service at 888-237-8289 to chat about your concerns, get some help, and explore possible solutions. If you need anything else, just shoot us an email at @lgdigitalcare@lg.sprinklrsupport.com, and our team will be happy to help you find the best options. ^Juvy
LG soundbar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar did not have the volume that it does in the store wasn’t pleased with the production of that sound bar
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. We're sorry to hear that the sound bar did not meet your expectations in terms of volume compared to what you experienced in the store. We understand how important sound quality is when it comes to enjoying your viewing experience. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
LG-3.1.3
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend, unit is discontinued for a reason.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thanks for sharing your thoughts on the SC9S soundbar. While it’s true that product availability can change over time, the SC9S was designed to deliver a premium audio experience with features like Dolby Atmos, triple up-firing channels, and seamless integration with LG OLED evo C Series TVs through the Synergy Bracket.
LG continues to offer a range of soundbars with similar immersive audio technologies, so we’d be happy to help you find a model that suits your needs.
Please send us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be ready to assist you directly.
—Charles
Not worth it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re desperate for a soundbar I guess this is ok but my old JBL SB400 is still better than this speaker…
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Allen. Thank you for sharing your feedback with us regarding the LG Soundbar (SC9S) model. We understand your concern about a new product that doesn’t live up to your expectations, especially when you’re comparing it to a previous model that performed better. We strive to provide high-quality products that exceed our customer's needs and expectations.
While this unit offers a great balance of features, we know sound quality is crucial for your listening experience. If you feel the sound isn’t meeting your expectations, one thing to try is adjusting the sound settings or enabling different sound modes (like Movie, Music, or Night Mode) to better suit your preferences. Sometimes, fine-tuning the settings can improve the overall audio experience.
If you'd like, we’re here to help you explore further troubleshooting or sound enhancement tips. Please feel free to send us a private message on social media @LGUSSupport, and our team will be happy to assist you in making the most of your soundbar. ^Juvy
Waste of money.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar was a waste of money. I should not have let the salesman talk me into buying it. It adds nothing to the sound. If you still want one Sam’s Club has the same LG one for half the price.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you so much for sharing this experience with us . It's hard for us to hear that you had a negative experience, as we always do our best to provide our customers with the best support. Let us help you with that by sending us a private message on Facebook and Twitter using @LGUSSupport and would be pleased to assist. ^Cris
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new sound bar I just picked up for my LG tv, easy to use, easy to set up! Sounds amazing
I would recommend this to a friendTerrible product
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. It turns on and off periodically and needs a reboot every couple days.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Eric. Thank you for sharing your experience with us. We understand that the LG Soundbar (SC9S) model is turning on and off periodically. We strive to provide reliable, high-quality products exceeding our customer's needs. A helpful troubleshooting step is to ensure that the unit is connected to a stable power source. Sometimes, fluctuations in power can cause intermittent operation. Additionally, check if there are any software updates available that might improve performance. For guidance, regarding updates, visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-update-the-software--1428604854142. Your feedback is very important to us, and we’d like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions together. We appreciate your patience. ^Juvy
Rep recommended wrong product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wrong soundbar for the TV. The combo was recommended by the sales rep. Very disappointed that it could not be attached.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Sound Bar (SC9S) model. We're sorry to hear about the confusion caused by our sales representative. We aim to give accurate recommendations but missed the mark this time. To address your concerns and get help, please contact Best Buy customer service at 888-237-8289. You can also reach out to us on social media @LGUSSupport for more assistance. ^Juvy
Junk
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Bought January 1st and already doesn’t work. Will not stay on. Turns off with in a few seconds of turning on.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Carl. Thank you for leaving a review about your experience with the LG Soundbar (SC9S) model. We're sorry to hear about the unexpected malfunctions of your unit. We strive to deliver high-quality products that meet our customer's needs and expectations. For help, please visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Great integration with C5 TVs and love the sound.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this as a bundle with an LG C5 77” OLED. I already had a soundbar, sub and rear speakers at home but I liked how this integrated into the stand on the C5 and figured it was engineered to compliment the TV in other ways too. There’s also a bracket to attach the bar if the TV is mounted to the wall. So the placement is optimized to the TV. The sound is impressive and I like the way it looks. The sub is bigger than I expected and it can make my wood floors shake when playing 4K Ultra discs with Dolby atmos. I can control volume with the remote or an app on my iPhone or with my Apple TV. I just use Apple TV. It was very easy to pair my phone with Bluetooth for music when the TV is off. If rear speakers were available to add to the system I’d do it but apparently they’re discontinued.
I would recommend this to a friendMporeGoodStuff
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound bars and a bass speaker accompanying a television is a relatively new concept to us, but what a difference those two items make! No television should be without them. We are so happy that the purchase of our new television includes these two items.
I would recommend this to a friendSoundbar for OLED
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This accompanies my first OLED television and the sound is immersive and complete for sports, movies or regular television.
I would recommend this to a friendHappy customer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love my sound bar and sub woofer it beats so hard
I would recommend this to a friend