Customer Ratings & Reviews
- Model:
- S80QY
- SKU:
- 6498852
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the superb sound quality, encompassing impressive bass and clear audio, making it ideal for home theater setups. The ease of setup and user-friendly design are also frequently praised, along with the powerful volume output. While some minor issues were noted with the remote control, the overall experience is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Remote control
Not worth it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return my 1st one due to volume issues and low bass, the 2nd one main volume remote stoped working and now have to use LG remote.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
- Pros mentioned:Sound quality
Sounds great, when it works.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is excellent, but sound goes out. I'm going to return this product. The price was not cheap. I didn't expect this problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with your valuable feedback with the LG - 3.1.3 Channel Soundbar with Wireless Subwoofer, Dolby Atmos and DTS:X - Black. This will be considered for our continuous improvement. Should you have any additional inquiry or concerns please don't hesitate to message us on Facebook or Twitter through @LGUSSupport, and you can always count on us to assist you. ^James.
Could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad but I've heard better in the same price range. The app is awesome to use but still some sounds that are just okay...
I would recommend this to a friendThe dialogue, and subwoofer is nonexistent.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Despite my ownership of an LG TV, which should have theoretically resulted in an optimal setup, I encountered significant difficulties in comprehending dialogue while watching television. Additionally, the subwoofer's performance was virtually nonexistent, regardless of the settings and volume adjustments I attempted.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for reaching us. We're so sorry to hear that you're experiencing difficulties with your LG TV's dialogue and subwoofer performance. I can imagine how frustrating it must be to have trouble hearing what's being said on your TV.
First and foremost, I want to acknowledge that you're a valued customer and owner of an LG TV, and we appreciate your loyalty. I also want to assure you that we're committed to providing the best possible viewing experience for our customers.
Regarding the dialogue issues, I want to apologize for any inconvenience this has caused. I understand that clear audio is essential for enjoying your favorite shows and movies. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
High pitched
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great but the sound quality is a little tinty, meaning things like voices are very high pitched. No equalizer to adjust sound.
No, I would not recommend this to a friendIt's okay but should have stayed with jbl
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Likely returning for JBL bar 500. Not happy with sound.
I would recommend this to a friendHuge Disappointment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For $499, this setup was a huge disappointment. Maybe my expectations were inaccurate/high, but for this amount of money, I expected richer, warmer, and more robust sound than what this delivers. I use AudioQuest cables/connections, so I know it's NOT the cable/connectors that's lacking. Simply poor quality for the money!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We apologize that you had such experience with your LG Channel Soundbar. This will be considered for our continuous improvement. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or or reach us at our customer service line at (800) 243-0000. Thank you. ^Jolly
Not enough bass.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not enough bass,for the background sounds effects. In the store sounds good, at home different sound.
No, I would not recommend this to a friendSemi satisfied
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sometimes it won't connect and other times it disconnected when you change stations
No, I would not recommend this to a friendBluetooth speaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Speaker does not seem to be as loud as we expected
I would recommend this to a friendnot bad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad if you buy it for $300. But now the price is too high for its performance. samsung q600b is a better choice
I would recommend this to a friendDo Not Buy / especially from Best Buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this soundbar along with a TV in July 2023. It was delivered and installed by Best Buy. Late November 2023 the sound bar stopped working. I called Best Buy because I pay for their Total Care program. They first set up an appointment to send someone out to fix it. They called a day before the appointment and told me they charge for that visit when the sound bar is still under the 1 year warranty. I told them to cancel the $130 call and that I won’t be buying any more major electronics or appliances from Best Buy because they don’t honor their own warranty program or the manufacturers. Just a FYI if you were also expecting Best Buy to honor their extended support service. They won’t!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us regarding the LG Soundbar (S80Q) model. We regret to hear about the issues you encountered with the soundbar and the unsatisfactory experience with our Total Care program. We want to assure you that honoring warranties and providing excellent customer service are top priorities for us, and it's unfortunate to learn that there was any confusion or miscommunication regarding the charges for the service visit. This is not the level of service we strive to provide our valued customers. We recommend contacting Best Buy customer service at 888-237-8289 to discuss potential solutions. If there's anything we can do to further assist you, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Average
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needs more bass control. Sometimes lacks bottom end
I would recommend this to a friendSound Bar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't really notice much sound difference from the TV sound. Very expensive for not much results.
No, I would not recommend this to a friendSubwoofer and sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it came with remote and pieces of wood missing on subwoofer and scratches
I would recommend this to a friendBreaks 1 year out - Buy a Sonos Arc instead
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awful experience. Highly recommend soundbar by Best Buy… 12 months out from purchase and it starts continuously disconnecting from the LG TV. Resetting temporarily fixes the problem, but happens with more and more frequency. Now it’s doing it every day at about 13 months from purchase. Just outside of warranty. Known issue reported by many other owners. Buy a Sonos Arc instead
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Hannah. Thank you for sharing your feedback with us. We understand your concern about your LG Soundbar (S80QY) model starts experiencing connectivity issues, especially when it's just outside the warranty period. We strive to provide high-quality products that exceed our customer's needs and expectations.
As a first troubleshooting step, we recommend performing a full reset on the soundbar by holding the power button for 10 seconds. For guidance, visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273. This may help clear any connection issues. If the issue persists, please send us a private message on social media @LGUSSupport with your unit details, and we’ll explore further options to assist you.
We’re here to help and are committed to getting this sorted for you. We appreciate your patience and understanding. ^Juvy
Okay sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Okay sound, ATOMs didn’t feel at par, a bit loud average quality output
No, I would not recommend this to a friendAverage sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the cost, expected more. It’s just an average sounds bar.
No, I would not recommend this to a friendLook elsewhere
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume is all over the place, both between sources and on same source. Changes made in the app do not help this. I bought because I have LG television and expected this to be a good choice. I would return it if I hadn't spent so much time mounting it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We thank you for helping us recognize such problems and experiences. We’re sorry that the product did not meet your overall needs. Your feedback will be considered for our continuous improvement. As for your concerns, allow us to assist you with your LG TV's intermittent connection concerns by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our customer support line at (800) 243-0000, and we would be pleased to help. -Cazz
had it less than 24 hours
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the thing on Tuesday afternoon. I tried and tried to get it to sync the subwoofer, it finally did but nothing was coming out of it. Then I started all over and never did get it synced again. I read some reviews about the app being snarky. So Wednesday morning, it went back to the store. Sometimes it is just better to be able to do things without an app.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info, and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer