Customer Ratings & Reviews
- Model:
- S80QY
- SKU:
- 6498852
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the superb sound quality, encompassing impressive bass and clear audio, making it ideal for home theater setups. The ease of setup and user-friendly design are also frequently praised, along with the powerful volume output. While some minor issues were noted with the remote control, the overall experience is overwhelmingly positive.
This summary was generated by AI based on customer reviews.
Not the greatest sound bar
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When we were at the store the sales person showed us the sound bar and it sounded great at the store. Once we got at home it’s just OK. I will be returning this to the store
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Remote control
Don't Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No instructions, sound is terrible and remote is hard to understand
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback on the LG Soundbar (S80QY) model. We regret to hear about the inconvenience and frustration caused by the lack of instructions, poor sound quality, and difficulty in understanding the remote. We understand that clear instructions are essential for a smooth setup process, and we apologize for any confusion or inconvenience caused by their absence. This certainly isn't the experience we want for our customers. For assistance and guidance, you can download its owner's manual through this link: https://www.lg.com/us/support/product/lg-S80QY.DUSALLK. Regarding sound quality concerns, please visit this link: https://www.lg.com/us/support/help-library. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Disappointment from 'open box-excellent' and CS
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picked up open box excellent today. Was missing remote, batteries, and mounting bracket. Subwoofer had visible damage on almost every side of the speaker. When I called the store, the call went to an agent at his home. His advise was to drive to the store and have them 'find the remote' for me.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Artem. Thank you for taking the time to share your feedback with LG Soundbar (S80QY) model. We're sorry to hear about you experience with your recent purchase. We are committed to ensuring that our products received with all necessary components to provide a smooth and seamless experience. We recommend contacting Best Buy customer service at 888-237-8289 for immediate help. If you need more help, you can reach out to us on social media @LGUSSupport. ^Juvy
Beware.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beware. Returned it because the speakers were struggling to keep up. Bass bottoms out easily.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, AlbertoC. Thank you for sharing your experience with the LG Soundbar (S80QY) model. We regret to hear about the challenges you encountered with the speakers and bass performance. Your feedback is important to us, and we understand the impact that audio quality has on the overall experience. We are committed to addressing these concerns and ensuring that our products meet the highest standards. If there's anything specific you'd like to discuss or if we can assist you further, please reach out to us on social media @LGUSSupport so we can help you further. We hope to have the opportunity to regain your trust and serve you better in the future. ^Juvy
Music
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product does what it’s suppose to do but if you’re looking for easy and loud this ain’t it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Krystal. Thank you for sharing your thoughts on the LG Soundbar (S80QY) model. We’re glad to hear that the product is performing its intended function, but we understand that it may not meet your expectations for ease of use and volume. If you’re looking for ways to enhance your experience, we recommend exploring the settings to adjust the audio levels or any features that might make operation smoother.
If you have any specific questions or need assistance, please feel free to reach out to us via private message on social media @LGUSSupport. We're here to help you maximize your experience with the product. Your satisfaction is important to us, and we appreciate your feedback. ^Juvy
review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not satisfied with this unit for the price. TV speakers sound as good or better. I should have purchased Bose
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate your patience and understanding in regards to the issues that you’ve encountered. We'd like to ensure that you are being heard in your concern and we'll be more than happy to have a second look into this. We rely on our customers like you to let us know what we're doing right and wrong so we can continue to provide the best experience possible. Please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai.
Do Not Buy Open Box
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box unit. Big mistake. It was terrible and I returned it. I would recommend a new one if you are interested in a LG sound bar.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, thank you for sharing your feedback with us. We understand that your experience with the open box LG S80Q Soundbar did not meet your expectations, and we truly appreciate you taking the time to share your thoughts.
To ensure the best performance from our soundbars, we always recommend purchasing a new unit, as open box items may not always provide the same experience. We also suggest reaching out to Best Buy directly to inquire about their open box policy and any potential options for a new unit.
Best Buy Support & Customer Service - https://www.bestbuy.com/support
Please feel free to send us a private message on Social Media @LGUSSupport, and we'll be happy to assist you further with any questions or concerns you may have.
Thank you again for your feedback, and we look forward to assisting you!
—Renzo
Buy somewhere else
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ordered "open box excellent" and received a dinged up sound bar and sub with nothing else. Customer support was a joke.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jeremy. We appreciate you sharing your experience with us. We understand your concern about receiving an incomplete or damaged unit. We strive to provide exceptional services and ensure a smooth experience. While open-box items are sold by the retailer, we'd still like to ensure you get the best experience with your unit.
If you haven't already, we recommend reaching out to Best Buy customer service at 888-237-8289 to discuss options for a return or exchange. Additionally, if you need any setup assistance or troubleshooting, please send us a private message on social media @LGUSSupport, and we'd be happy to help. ^Juvy
Remote doesnt work and no light
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The remote doesnt work out of the box (yes, i confirmed the batteries work) which makes this largely useless. There’s also no light confirming it is on. Sadly i now need to return to the store and deal with terrible customer service.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Matt. We are sorry to hear about the inconvenience you have encountered with the remote control for your LG Soundbar (S80QY) model. We understand that its failure to work right out of the box, despite confirmed working batteries, has made it largely useless for you. We also acknowledge your disappointment regarding the absence of a light indicator to confirm its status.
We sincerely apologize for the frustration caused and any inconvenience you may have experienced while attempting to resolve this issue. To obtain more details on your LG product, you can download it's owner's manual: https://www.lg.com/us/support/product/lg-S80QY.DUSALLK. We appreciate your feedback regarding the need to return to the store and address the matter with their customer service team. You can reach out to them, please dial 888- 237-8289. If you need further assistance, you can easily get in touch with us via Facebook or X (Twitter) using @LGUSSupport. We will make every effort to rectify this situation for you. ^Juvy
Dont buy open box
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open box never has worked right. Just orderd a jbl
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Matthew. Thank you for sharing your feedback with us. We understand your concern about your LG Soundbar (S80QY) model doesn’t work as expected, especially after purchasing an open box item. We strive to provide reliable, high-quality products and ensure a smooth experience.
To help resolve this, we recommend checking if the unit is connected properly and that all settings are configured correctly. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-connect-a-sound-bar-or-receiver--20153207557627. If you're still experiencing issues, please send us a private message on social media @LGUSSupport. Our team will be happy to assist you with troubleshooting steps and ensure we explore possible solutions for you.
We truly appreciate your feedback and are here to help you get the best experience possible with your LG products. ^Juvy
Terrible
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't believe how bad the sound quality was on this speaker. My TV's internal speakers sounded better than this sound bar. Goes without saying, I ended up returning it. Waste of time.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with us. We truly appreciate your feedback and are sorry to hear that the LG - 3.1.3 Channel Soundbar with Wireless Subwoofer, Dolby Atmos and DTS:X - Black speaker (S80QY) model, did not meet your expectations.
We understand that sound quality is a crucial aspect when it comes to speakers, and it is disappointing to learn that the performance fell short. We take customer satisfaction very seriously, and we appreciate your decision to return the product. Our team is continuously working to improve our products, and your feedback will certainly assist us in this process. Kindly check this link for more information regarding sound quality concern of your product: https://www.lg.com/us/sound-bars/lg-s80qy-sound-bar.
If there is anything else we can do to assist you or if you have any further feedback or questions, please feel free to reach out to us on Facebook or X (Twitter) using @LGUSSupport, and we will be more than happy to accommodate you. ^Juvy
Trash buy Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wait why did you review saying that this is great. This thing is trash. I'll return that. Got the Samsung 9.1.4. sounds better. The surround sound sounds better and base is more impactful
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to share your feedback on the LG sound bar with subwoofer. We're sorry to hear that it didn't meet your expectations and that you found it to be unsatisfactory. We value your opinion and appreciate your honesty. We understand that everyone's audio preferences can vary, and we apologize if the LG sound bar didn't provide the level of sound quality you were hoping for. We're glad to hear that you found the Samsung 9.1.4 to be a better fit for you, with its impressive surround sound and impactful bass. If there's anything else we can assist you with or if you have any further questions, please don't hesitate to reach out to us on Facebook or Twitter through @LGUSSupport. We're here to help and ensure your satisfaction. ^Dan
So much money for a poor product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound continuously goes out. I have to unplug everything and wait 30 seconds To a minute to plug it back in and Hope it works
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Dear Steph: We're sorry to hear that you rLG - 3.1.3 Channel Soundbar with Wireless Subwoofer, Dolby Atmos and DTS:X, and Dolby Atmos isn't functioning properly. Your opinion is highly valuable to us and keeps us on the forefront of ideas for new ways to improve our current and upcoming products. By sending us a private message on Facebook or Twitter with the handle @LGUSSupport, we can investigate your issues further and are pleased to assist! ~Rita
Completely useless
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The instructions were less than helpful and all the parts weren’t in the box by the time I figured all that out it was too late to return it so I’m stuck with a $549 paperweight
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Defective product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product cuts out with no warning. I am waiting for a replacement.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for taking the time to provide feedback. We apologize that you had such an experience. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^james.
98 inch TV TCO is not compatible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t work with my set up have a different style TV not compatible
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kevin. Thank you for sharing your experience with the LG Soundbar (S80QY) model. We're sorry to hear about the compatibility issues you've encountered. We strive to provide excellent service and ensure that our customers have a seamless and hassle-free experience. We value your feedback and would like to assist you in resolving this matter. Please reach out to us on social media @LGUSSupport to explore potential solutions. ^Juvy
Not worth the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not loud enough not worth 400 dollars more like 199
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Shane. Thank you for taking the time to share your feedback with LG Soundbar (S80QY) model. We're sorry to hear that your experience with the unit fell short of your expectations. We strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction. Please visit https://www.lg.com/us/support/help-library. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Terrible service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Told them to deliver it after 3pm. They sold it to me and kept trying to deliver it at 10am while i was set work.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Chanel Sound bar. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
- Pros mentioned:Bass, Sound quality
Great Overall Value and Sound!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keep in mind I have an LG TV. When you turn it on initially, it takes a second to connect to the bass but when it does... great full sound. Movies and TV sounds just as good. I think having the LG TV with AI sound assist tech helps to regulate the speakers for whatever it's playing. Speakers paired easily with the LG TV too, so they can be controlled with 1 remote when playing the tv through the speakers, or separately if watching TV but playing music via bluetooth. Glad I bought them.
I would recommend this to a friend - Pros mentioned:Sound quality
LG App A Must to Get the Most Out of the Sound
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LG S75Q soundbar offers a solid build quality and a sleek, premium appearance that adds style to any room. Initially, the sound quality was underwhelming straight out of the box, but after downloading the LG Soundbar app, my experience drastically improved. The app allows for EQ adjustments, and with a boost to both Treble and Bass, the sound truly came alive, bringing a richness and depth that far exceeded my first impression.
I would recommend this to a friend