Customer Ratings & Reviews
- Model:
- LG GX SOUND BAR
- SKU:
- 6413624
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are pleased with the sound quality and ease of use of this 3.1-Channel Soundbar System. Many appreciate its sleek design and slim profile, which complements their television sets. However, some have experienced issues with the subwoofer's performance and longevity. The system's overall appeal is strong, despite this drawback.
This summary was generated by AI based on customer reviews.
Poor product and poor customer service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this product back in March of 2021 for over $1K. Now 2023 it doesnt work anymore reached out to LG they want additional $200 for us to sent it back for repiar. Feeling like their product should of lasted longer for what we paid for it. Dont think I'll be getting it repaired not gonna spend another dollar on a LG product. Our LG smart refrigerator is over 2 years and had to be reapired 3 times already.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're deeply concerned that our resolution to your issue did not meet your expectations and that we weren’t able to demonstrate how much you mean to us. As much as we hate to see you go, we understand that a non-working refrigerator must’ve caused a lot of inconvenience on your end. We apologize again for all the trouble caused and wish you all the best. Please reach out to us if you have any questions or concerns. ~Tanisha
Looked nice but then....
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a couple years then all of a sudden didn't. Sound quality is not good. Would NOT recommend this product whatsoever.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback about the LG Soundbar (GX) model. We understand your concern about the sound quality of your unit. We want to help you get the best performance from your soundbar. We strive to provide high-quality products that exceed our customer's needs and expectations.
If the sound quality has degraded or it’s not working as expected, try the following steps: Perform a factory reset on the soundbar by pressing and holding the Volume Down (-) button on the unit and the Sound Effect button on the remote control simultaneously for about 5 seconds. Ensure the soundbar is running the latest firmware version by using the LG Sound Bar app. Check all connections, including HDMI ARC or Optical Cable, and confirm the settings on your TV's audio output are optimized for the soundbar.
If the issue persists, please send us a private message on social media @LGUSSupport. Our team would be happy to assist you further in resolving this. ^Juvy