Customer Ratings & Reviews
- Model:
- LG GX SOUND BAR
- SKU:
- 6413624
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are pleased with the sound quality and ease of use of this 3.1-Channel Soundbar System. Many appreciate its sleek design and slim profile, which complements their television sets. However, some have experienced issues with the subwoofer's performance and longevity. The system's overall appeal is strong, despite this drawback.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Subwoofer
Don’t do it
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sub died Geeksquad has had it for a month said it was repaired NO ONE KNOWS WHERE IT IS! Read reviews on LG everyone says their sub is dead.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for reaching out and providing us with valuable feedback. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and send your contact info, or call our Customer Service (800) 243-0000 and we'll be happy to assist. Thank you. ^James.
Soundbar
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent system worked for the whole family. Best buy has it all!
I would recommend this to a friendNot so Great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Aesthetically pleasing with the LG 65" G1. Other than that there isn't any pluses. I've had to reset it twice and it constantly reverts back to the TV speakers. Sound is marginally better than the TV speakers. For $1k, no way. Okay purchase for 2 or 3 hundred.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good service, good staff and is all very practical.
No, I would not recommend this to a friendLG 3.1 soundbar with wireless subwoofer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome 3.1-channel 420w soundbar system with wireless subwoofer
I would recommend this to a friendAmazing sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this for my father for his Birthday. It sounds great although he rarely gets to use it because my mother hates it.
I would recommend this to a friendValue for money
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought open box. no complaints - just the fact that the box was damaged more than i expected.
I would recommend this to a friend- Cons mentioned:Subwoofer
Dont buy if you want good sound.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks great, sound is below average, and for the price it should sound better. Has a very tinny sound, bass is blah.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there, Phillip! We're sorry to hear that your LG - 3.1-Channel 420W Soundbar System with Wireless Subwoofer and Dolby Atmos isn't producing enough sound. Your opinion is highly valuable to us and keeps us on the forefront of ideas for new ways to improve our current and upcoming products. By sending us a private message on Facebook or Twitter with the handle @LGUSSupport, we can investigate your issues further and are pleased to assist! ~Rita
Sleek look
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This sound bar is beautiful and powerful. Thank you!
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Enrique. Thank you for taking your time in leaving a review in regards to your 3.1-Channel 420W Soundbar System with Wireless Subwoofer and Dolby Atmos in Black. We'll make sure the entire team receives your feedback. They'll be thrilled to hear your kind words. We'll make sure to pass this along to our team, since this will surely make their day. ^Anthony
Very weak, over priced for how it performs
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will start by saying that I am quite particular when it comes to sound and this soundbar was not even close. Very weak and lack of any real depth prompted a swift return. For being a matching set with the G-series LG oled it is far below what I would have expected. With an msrp of $1000, verses the Sony soundbar I already have (approx $1500 msrp) it isnt even a comparison. Even the GX tv I had purchased it with sounds better, short of not having a dedicated subwoofer of course.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
n/a
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good value xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
I would recommend this to a friendAwesome buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound that comes from this sound bar is phenomenal. It is well worth the money.
I would recommend this to a friendGreat sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing bass, was definitely worth the bundle. Highly recommend.
I would recommend this to a friendDissatisfied.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This woofer to this soundbar wouldn’t even turn on a little over 1 year after we purchased it. We bought it with the 65” LG Gallery TV. Within a year the price was reduced from 999 dollars to less than 500 dollars. Quite a disappointment as the authorized LG repair person we were referred to by Best Buy, as they said our purchase was not covered by their tech services, could not do the repair for less than $350. Totally a waste of money.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Not worth it- does not work with LG TVs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as promised and pricey for the quality. I bought this along with the LG G2 gallery edition series. I had audio issues and never really worked properly. At the end I had to replace it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bikash. Thank you for sharing your experience with the LG Soundbar (GX) model and the LG G2 Gallery Edition series. We understand how important it is for both performance and value to meet your expectations. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To troubleshoot audio issues, ensure that all connections are secure and that the audio settings on both the GX and the TV are correctly configured. Sometimes, updating firmware or checking for software updates can also resolve performance issues. For additional guidance, you may visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-update-the-software--1428604854142. If you have any other questions or need assistance with your LG products, please send us a private message on social media @LGUSSupport. We're here to help you find solutions and ensure you’re satisfied with your LG experience. ^Juvy
Its great.........................................
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its great.........................................
I would recommend this to a friendSound bar
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great mounted it under tv. Bluetooth. Everyone loves it .
I would recommend this to a friend
Not the best.
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound quality was not the best. I ended up returning the lg and got a bose soundbar!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Ellie. We appreciate you leaving us a review in regards to your soundbar. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. We will surely pass on your feedback to the rest of our team. ~Anthony
Not that great
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The surround sound sounds like its in a box. Does not separate sounds like most does.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with your valuable feedback with the LG - 3.1-Channel 420W Soundbar System with Wireless Subwoofer and Dolby Atmos - Black. This will be considered for our continuous improvement. Should you have any additional inquiry or concerns please don't hesitate to message us on Facebook or Twitter through @LGUSSupport, and you can always count on us to assist you. ^James.
Look elsewhere
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very inconsistent behavior, the eARC / HDMI method is faulty, rarely works and the blue tooth connection takes 5 steps on the remote to connect, even with a brand new C3 LG TV.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Tim. Thank you for sharing your feedback regarding the eARC/HDMI and Bluetooth connectivity with your LG Soundbar System model GX. We understand the importance of a seamless audio experience. Your insights are valuable, and we're here to assist. Please send us a private message on our social media platform via @LGUSSupport, and our team will work closely with you to troubleshoot and find a resolution that meets your expectations. We appreciate your patience as we address this matter. ^Sam