Customer Ratings & Reviews
- Model:
- LG GX SOUND BAR
- SKU:
- 6413624
Rating by feature
- Value
Rating 3.6 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are pleased with the sound quality and ease of use of this 3.1-Channel Soundbar System. Many appreciate its sleek design and slim profile, which complements their television sets. However, some have experienced issues with the subwoofer's performance and longevity. The system's overall appeal is strong, despite this drawback.
This summary was generated by AI based on customer reviews.
Soundbar
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Soundbar looks and works great with the LG gallery TV.
I would recommend this to a friendGreat promo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having so many issues with the voice, and sync issues its pretty great
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're sorry to hear that you're having issues with your LG sound bar system and appreciate the time you've taken to share with us your experience with your unit. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. We would like to help you with your concerns. Please send us a private message on Facebook or Twitter at @LGUSSupport and include your contact information, or call us at (800) 243-0000, and we'll be happy to investigate and assist you. -Cazz
Dont' buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst soundbar that I have ever bought, lucky for me that I returned them asap, Please go with other name brands, who ever recommends this item does not know about good quality soundbars. Even if is on sale for $100 still won't recommend it. I kept using my 4 year old Samsung soundbar which I paid $1k for it and the quality is still amazing..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Soundbar causes wifi issues with nearby devices
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar system causes wifi interference with nearby devices (Apple TV, Xbox, smart TV). When the speaker is on, the download speeds on my nearby devices drops to 5 Mbps or less (often <1 Mbps). It's incredibly frustrating.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for providing us with valuable feedback. We apologize that you had such an experience with your LG - 3.1-Channel 420W Soundbar System with Wireless Subwoofer and Dolby Atmos - Black. This will be considered for our continuous improvement. It would be our pleasure to help you out with your concern. Please feel free to message us on Facebook or Twitter through @LGUSSupport, and we will be happy to assist you. ^James.
Good luck tearing up your walls!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've spent about 2 hours per day for the past 2 weeks, tearing up my walls, trying to hang this junk! Why they send two halves of a paper template and have you tape them together is the dumbest thing I've ever seen!! Im about to throw this junk in the trash!!!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Nice look...Bad Sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking to purchase this as an accessory that looks nice mounted under your 65-inch LG G1 TV, then go for it. If you are hoping to get good sound from it, keep shopping. The large power brick is also a turnoff.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Exchange
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only gave it a one star because the person from Geek Squad installing it told me that I should return it and get this so nose which would be a lot better So that’s what I did
I would recommend this to a friendBrand response from LGAnswers
Posted .Thank you for sharing your experience with your LG Wireless Subwoofer. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist. ~Tanisha
Trash and returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.0 not really good. Getting the Samsung 9.14 sounds a lot better. Not worth the money
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for taking the time to leave us feedback. We apologize if the quality of the speakers on your LG sound bar with wireless subwoofer did not meet your expectations. We strive to provide the best experience for our customers, and we take your feedback seriously. It's important for us to understand your concerns so we can work towards improving our products. If you have any specific suggestions or further details you'd like to share, please feel free to let us know by sending us a private message on Facebook or X (Twitter) @LGUSSupport. ^Dan
Open box didn’t work out
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had an open box, item came with previous purchasers google login and was a waste. Recommend getting new. Went with a different bar in the end
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Upset
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know cause the installer couldn’t install it on my wall. After I purchased Total Tech
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi! Thanks for taking the time and leaving your review. While we regret to hear about your experience, allow us to help! Should you need additional support, you can reach out to us on Facebook or Twitter at the handle @LGUSSupport. It would be our pleasure to help resolve any issues you may be having with your soundbar. ^Chris
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returning! Does not come with an optical cord to connect to my television! Television does not play through the bar or subwoofer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of your experience with your unit. Please know that we are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We hope that you will consider LG for your future product needs. For the latest updates on LG Home audio, please visit https://www.lg.com/us/home-audio. You can always reach out to LG Customer Support by private message via Facebook Messenger @LGUSSupport with any product questions or concerns and use #VOC. We apologize for any inconvenience this caused. ^Daphane
- Pros mentioned:Design, Sound quality
Great sound paired with GX model TVs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had many soundbars but this is definitely the nicest I have ever owned. This sound bar looks amazing and pairs perfectly with our LG GX TV. We have a 55” GX model TV and didn’t notice this sound bar is 65” so it doesn’t match up exactly but it still gets the job done and looks ok. The soundbar mounts perfectly below our LG GX model TV and is much thinner then expected which made me wonder when it came to sound. The subwoofer sits perfectly on our floor to make it feel like the floor is shaking when it’s on which is nice and it was pretty easy to set up but I did notice there aren’t a lot of sound options which surprised me. We like the movie option the most since the sound with the subwoofer gives you a movie like experience. I like the thin design of the sound bar and how easy it was to install on our wall. The remote took some time getting used to but is pretty basic. It’s better when you can pair it to your TV/cable remote. This Soundbar was specifically made for OLED GX Gallery model TVs and since enhances the sound. The sound bar is Bluetooth enabled and can be paired with compatible devices and Dolby Atmos allows you to hear every note, every sound and every word in stunning clarity. I like how their aren’t a lot of wires involved other then the plug and one HDMI wire that goes from the TV to the sound bar you can’t really see. The sound bar combines Meridian sound technology, Dolby Atmos, DTS-X and HiRes Audio (up to 24bit, 192KHz) for highly-realistic audio performance making any content-viewing or listening experience far more immersive. The soundbar also comes with the Google Assistant built-in and offers the convenience of AI smart connectivity and voice recognition without the need for an extra device. I am really enjoying this sound bar but don’t think I’d have the need to purchase it if I didn’t have a GX model TV since I thinks it works best and is more compatible.
I would recommend this to a friend - Pros mentioned:Ease of use
Great sound bar and subwoofer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have been using these LG wireless headphones for around a week. I have been using them daily at the gym. My workouts include weight training and running. The headphones stayed on my ears without any problems. They sound great and are very easy to use the features of them. The UV case is awesome for the anti-bacterial aspect of them. L They are awesome and I will be continuing to use them daily. The battery life through my hour and a half workouts are good. The charging case is great. It keeps my headphones charged and is very easy to use. I love that it is magnetic so they go right into place and charge. The ambient sound is very easy to hear. While listening to music if cuts out if someone is talking to me.
I would recommend this to a friend - Pros mentioned:Sound quality
Sound bar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very great sound bar works great sounds quality is great
I would recommend this to a friend - Cons mentioned:Subwoofer
Subwoofer stopped working (2 years in)
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this a few years ago as a deal with an LG TV. The SoundBar looks good on the wall below the TV, but the overall quality is average. The subwoofer stopped working two years after I bought it. It is out of warranty and the troubleshooting steps are unhelpful. Pretty lame.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi David.
Thank you for sharing your experience. We understand you’re having issues with the subwoofer on your LG GX Soundbar System with Wireless Subwoofer and Dolby Atmos.
To address this, please send us a private message on our social media platform via @LGUSSupport with your contact details. Our team will help you explore possible solutions or provide recommendations for repair options. We’re confident we can assist you effectively. ^Sam
- Cons mentioned:Subwoofer
Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds like a clock radio speaker. Stops functioning after a couple years. The sound bar itself sounds worse than the built-in speakers on my TV. It is tinny, and lacks any depth. Sounds like an AM station played over a 1990's alarm clock. Sounds is better with the subwoofer, but that stopped working after two years. No resolution provided by LG. Just stopped working. ¯\_(ツ)_/¯
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Josh. Thank you for sharing your experience with us. We understand your concern about investing in a soundbar, only for it to underperform and lose functionality so soon after purchase. We strive to provide high-quality products and exceed our customer's needs and expectations. Regarding the issues with sound quality and the subwoofer no longer working, we recommend a few troubleshooting steps that could potentially resolve the issue: Make sure that all cables are securely connected, both between the soundbar and your TV, and the subwoofer to the soundbar. A loose connection can sometimes cause intermittent sound issues. Sometimes, performing a factory reset can help resolve internal software glitches that could be affecting performance. You can typically do this by pressing and holding the power button for 10-15 seconds (check your user manual for specific instructions). If the subwoofer isn’t working, try pairing it with the soundbar again. If it still doesn’t produce sound, there may be an issue with the subwoofer itself, or it may need to be reconnected via Bluetooth or a wired connection. Even though your soundbar is past warranty, we recommend reaching out to our customer support team to see if there are any repair options or potential solutions available. We would be happy to assist you further.
Please send us a private message on social media @LGUSSupport with your model details, and we’ll do our best to assist you in resolving this issue. ^Juvy
- Cons mentioned:Subwoofer
Subwoofer died. Soundbar sound muddled.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the SB and SW about 2 years ago to match our new LG gallery TV. It matches the TV perfectly but the SW died in less than a year (does not power up) and the SB sound is terrible. Finally called LG customer service today and read other reviews. Turns out to be a common problem... the SW and the soundbar work as an integrated system so when you lose the subwoofer, the SB sounds terrible on its own. We have used the internal speakers all this time....should have called immediately when the SW stopped working. I thought it was just a connection problem. Anyway, dont buy it!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We want to extend our sincere gratitude for taking the time to share your experience with the LG Soundbar (GX ) model. We regret to hear about your challenges with the subwoofer and soundbar. Your experience does not reflect the quality and performance we aim to provide our customers. We are dedicated to addressing your concerns and finding a resolution that meets your expectations. Please visit this link for assistance and guidance: https://www.lg.com/us/support/help-library. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
- Cons mentioned:Subwoofer
Disgruntled in AZ
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this unit at Best Buy in February, 2021 and had it professionally installed. Because it is in a seasonal home, I have had about 8 months of actual use with it. The subwoofer has failed, I am out of warranty, and I have had no luck after several calls with LG finding a replacement subwoofer (or any help at all). A google search on the subwoofer issue suggests there is a widespread problem with subwoofer failure, with one commentator wondering why LG has not done a recall. This product sells itself as a companion to the 65" LG OLED tv because it looks perfect with it. Its sound quality at this price point is below average. For me, this was a waste of money. I have to replace it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Understandably, this is frustrating. Thank you for taking time to review this product.. We are doing our best to improve the quality of our products. We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Subwoofer
LG Soundbar
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought from best buy and the subwoofer died today. I’m just outside of warranty and LG says I’d have to send to their repair facility and it’ll cost me $200. No guarantee the soundbar and subwoofer would be repaired. This is insane!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there. We understand the issue with your LG GX SOUND system. Our goal is to provide reliable products and excellent service, and we regret that your experience has fallen short of this standard.
Please send us a private message on Social Media @LGUSSupport with your contact details and more information about your situation. Our team will review your case and work towards a resolution that addresses your concerns.
Thank you for bringing this to our attention. We value your feedback as it helps us to improve our products and services. We look forward to assisting you and restoring your confidence in LG. —Mau
- Cons mentioned:Subwoofer
Do not buy. Return if still in return window.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a few years back. Worked well for a little while, but the subwoofer just refuses to power on now. If you look around, it looks like this is a common problem that LG has neglected to address. Do not buy. If you have already purchased, return it before it happens to you too. Avoid LG products until they stand behind them.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello, Jean. We're sorry to hear about the issue you've encountered with your soundbar. This is not the experience we aim to provide.
To address this matter, please send us a private message via Facebook or Twitter @LGUSSupport. Our team is here to assist you in finding a solution. Thank you for bringing this to our attention. —Kai