Customer Ratings & Reviews
- Model:
- S65Q
- SKU:
- 6498848
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the sound quality, ease of use, and strong bass of this 3.1 Channel Soundbar with Wireless Subwoofer and DTS Virtual:X. Many appreciate the straightforward setup and the soundbar's compatibility with various devices. While some users found the remote control and display could be improved, the positive feedback on sound quality and ease of use outweighs these minor drawbacks. The sleek design and reasonable price point are also frequently praised.
This summary was generated by AI based on customer reviews.
Didn’t work for us
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hoped this was a plug and play sound bar since I purchased a new LG which we love. The bar was not easy to use or set up on the TV. I went back to Best Buy three times and I could find no one that knew anything about this product. The sound was just fair at best just tons of base and voice was hard to understand. We took the product back for a refund. The speakers on the TV are more enjoyable and as always Best Buy refunded our money without question. Very disappointed this didn’t work out.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate your time for leaving us a review in regards to your LG sound bar. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. This will help us continue innovating and gain more valuable knowledge to better service you and our customers. ~Anthony
Sound bar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great when it’s not popping or lowering the volume on its own.
No, I would not recommend this to a friendCould have been better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldnt connect at all. The subwoofer connects to the soundbar wirelessly. Mine never connected even after trouble shooting for 3 hours.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We are grateful for reviewing your recent experience with the LG Soundbar (S65Q) model. We regret any inconvenience caused by the connectivity issues you experienced with the subwoofer.
We understand how frustrating it can be when a product doesn't meet your expectations, especially after troubleshooting for an extended period. This is certainly not the quality we want our customers to experience with our products. You may consider visiting this link: https://www.lg.com/us/support/help-library/lg-sound-bar-why-isnt-my-subwoofer-connect-to-my-lg-sound-bar--1422391675816#. If you require assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Not a fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. I dont care what settings you have on. there is something in one way or other that dont sound right. Just voices are to low our sound like your in a hallway.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Would not buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not great. Right out of the box the subwoofer would not stay connected. So no bass whatsoever
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your feedback with LG Soundbar (S65Q) model. We understand how disappointing it must have been to receive a product that didn't meet your expectations right out of the box. We aim to provide good products that meet our customers' needs, but we missed the mark this time. For more help, you can visit https://www.lg.com/us/support/help-library/lg-sound-bar-why-isnt-my-subwoofer-connect-to-my-lg-sound-bar--1422391675816. Feel free to reach out to us on social media @LGUSSupport for further assistance. ^Juvy
sound bar
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First of all, the sound is not as clear as I would have liked. Also, it periodically shuts off and I have to turn it on again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kelly. Thank you for sharing your experience with the LG Soundbar (S65Q) model. We appreciate your feedback and understand your concern about the sound clarity isn’t up to your expectations and when the unit shuts off unexpectedly.
For improving sound clarity, we recommend checking the audio settings on your device to see if there are options for enhancing clarity or adjusting sound modes. Using an external soundbar can also greatly enhance audio quality.
Regarding the unit shutting off, ensure that all connections are secure and that the device is updated to the latest firmware. Sometimes, power settings can cause devices to go into sleep mode, so checking those settings might help.
If you continue to experience issues or have further questions, please send us a private message on social media @LGUSSupport. Our team would be more than happy to assist you further. We appreciate your patience and hope to improve your experience. ^Juvy
Miss Williams
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Volume Fades In And Out, I Don’t Have The Box For Return, Really Wish That I Had NEVER, Bought This Item
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Phylis. Thank you for taking the time to review the LG Soundbar (S65Q) model. We apologize for the inconvenience you have experienced with the volume fading in and out. We understand how frustrating it can be when an item does not meet your expectations, especially when it comes to the sound quality. While we understand as well that you no longer have the box for return, we would still like to help you find a solution. To address this, we recommend reaching out to Best Buy customer service at 888-237-8289 for immediate assistance. And you may visit this link to check their return policy: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800050014. If you have any additional questions or concerns, please reach out to us on social media @LGUSSupport so we can help you further. We are here to assist you and provide any additional support you may need. ^Juvy
Don’t waste your money on this piece of junk!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as great of a sound bar as they tell you. It constantly turns off and will make an ear piercing sound out of no where. I’ve had it repaired twice within 45 days. Therefore, I just returned the piece of junk.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Tanya. Thank you for sharing your feedback on your LG Soundbar (S65Q) model. We understand how important it is for your appliances to work efficiently and reliably. We strive to provide high-quality products that fulfill our customers' requirements and anticipations. We want to assure you that your feedback is valuable to us, and we will address these issues with our team to improve our services, product's overall performance, and quality. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Faulty soundbar
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The soundbar worked great but the voice is coming up as crackled only after 6 months. I dont know who to contact in order to remedy this.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate your patience and understanding in regards to the issues that you’ve encountered. We'd like to ensure that you are being heard in your concern and we'll be more than happy to have a second look into this. We rely on our customers like you to let us know what we're doing right and wrong so we can continue to provide the best experience possible. Please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Jai.
LG 3-1 Channel Soundbar & Wireless Subwoofer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.LG Soundbar with Wireless Subwoofer not happy with the sound took back for a refund and ordered a different Soundbar with Wireless Subwoofer.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you were not happy with your recent LG purchase and would like to gather more information from you. Please consider sending us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with your feedback. We would love to hear what you would have to say. ^Jennifer
Not Worth the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. I have a Vizio that sounds better and was purchased for $129.00
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Soundbar (S65Q) model. We understand that value for money is an important consideration when purchasing. We strive to ensure that our customers receive the best possible value for their money. Even though your Vizio may have had better sound quality for less money, this LG product is made to give you a special audio experience with its cool features and technology. We value your feedback and will use it to improve our products. If you need any help, you can reach out to us on social media at @LGUSSupport. ^Juvy
Sound bar turns off constantly. Need help.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having a hard time gettting it to work. It was difficult to get it set up in the first place. Then it makes sound for a bit and then doesn't. Sometimes we get sound again by manually turning off the power on the sound bar and turning it back on. Would appreciate the Geek Squad coming out to get it working.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sean. Thank you for taking the time to leave this review regarding your LG Soundbar (S65Q) model. We're sorry to hear about the issues you're experiencing with your product. We strive to provide reliable, high-quality products that meet our customer's needs and expectation. Please visit this link for help: https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273. For further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just makes everything louder. Wanted more clarity on speech, I was told it would. Did not
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, TerryR. Thank you for sharing your feedback with us. We appreciate you taking the time to let us know about your experience with the LG Soundbar (S65Q) model. We understand the importance of clear speech in audio, and we want to ensure that you have a positive experience with our products. Some soundbars make dialogue clearer and easier to understand, while others can make voices sound more muddy and cluttered. So, how do you know which is the best soundbar for voice clarity? You'll need something with a well-balanced stereo frequency response, and having a dialogue enhancement feature can help. If you require further assisitance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Meridian Who? Not fantastic
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Music sounded fine, not great, even with meridian. Speech on shows and movies was constantly muffled and distorted, couldn't get a clear sound no matter what I did, optical, arc, earc, etc. Even Bluetooth was iffy. Returned this for a Sonos. More $ obv but much better. Spend a bit more for a Samsung or something, LGs at this price ain't it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there! We appreciate you sending us your feedback on your LG - 3.1 Channel Soundbar. Please know that your suggestions are important to us as it will be shared with our marketing and product teams to meet your expectations. Thank you! ~Rita
Mr. Jimenez
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor performance and hard to configure. I found no compatibility with Alexa echo show 5 and 8.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG - 3.1 Channel Soundbar with Wireless Subwoofer and DTS Virtual:X - Black (S65Q) model. We appreciate your feedback and apologize for any inconvenience you experienced with its performance and configuration.
We understand how frustrating it can be when a product doesn't meet your expectations, especially when it comes to compatibility with other devices like the Alexa Echo Show 5 and 8. We apologize for any inconvenience this has caused you.
Our team takes customer feedback seriously, and we are constantly working to improve our products. Your review will help us identify areas where we can enhance the S65Q's performance and compatibility. To know more information about your LG product, please check this link: https://www.lg.com/us/support/product/lg-S65Q.DUSALLK.
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us on Facebook or X (Twitter) through @LGUSSupport, and we will be more than happy to help. ^Juvy
Sound problems
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just after a few months of owning, the soundbar keeps dropping volume on its own. Do this web search before you purchase- (LG soundbar randomly drops volume) you will see many complaints on this issue and no solutions. By a different brand
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jay. We appreciate you taking the time to share your feedback on your LG Soundbar (S65Q) model. We understand how important it is for your appliances to work efficiently and reliably. We strive to provide high-quality products exceeding our customers' needs and expectations. For help, visit https://www.lg.com/us/support/help-library/lg-sound-bar-how-to-reset--20153193962273. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Stay away from Open Box Purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open Box was disappointing. It said Excellent Condition. No remote. No cable. No mounting hardware. No manual. No way I’ll purchase Open Box again. Ever.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Soundbar (S65Q) model. We understand your concern about receiving an open box item that wasn’t as described, especially missing essential components like the remote and manual. For future purchases, we recommend checking the item’s description closely and confirming what’s included. Your feedback is important to us, and we'd like to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. ^Juvy
Dissapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We needed this for our high ceiling family room. I was hopeful but for the price it did not help much at all. I would not recommend buying this
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you so much for taking the time to provide feedback. Your feedback helps us keep a fresh perspective regarding new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call us at (800) 243-0000 and we'll be happy to assist. ^James.
Sound Bar
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not user friendly we have incredible problems trying to hook it up.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for your feedback. I'm sorry to hear that you are having trouble setting up your device. As an LG representative, I understand how frustrating this must be. We apologize for any inconvenience this has caused. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
No good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just not good. Sound is bad. You have to make sure it’s on the settings. The AI setting doesn’t work well at all just not a good one buy something better.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Daniel. Thank you for sharing your feedback with us. We understand your concern about the sound quality of your LG Soundbar (S65Q) model hasn’t met your expectations. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. To improve the sound quality, we recommend checking the sound settings and adjusting them according to your preference. You can access the sound settings through the TV's menu, and from there, you can try switching between different sound modes, such as Standard or Cinema, for better performance. The AI Sound feature can sometimes be less accurate depending on the content being played, so manual adjustments might work better for your setup. If you'd like more personalized assistance or troubleshooting, please send us a private message on social media @LGUSSupport with your model number (S65Q) and we’d be happy to help you optimize the sound to your liking.
We’re here to ensure you have the best experience with your unit, and we appreciate your feedback. ^Juvy