Customer Ratings & Reviews
- Model:
- S65Q
- SKU:
- 6498848
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are delighted by the sound quality, ease of use, and strong bass of this 3.1 Channel Soundbar with Wireless Subwoofer and DTS Virtual:X. Many appreciate the straightforward setup and the soundbar's compatibility with various devices. While some users found the remote control and display could be improved, the positive feedback on sound quality and ease of use outweighs these minor drawbacks. The sleek design and reasonable price point are also frequently praised.
This summary was generated by AI based on customer reviews.
Mr.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not a heck of a lot difference between this and the tv speakers. If you're going to add a sound bar I suggest upgrading.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We’re so sorry that the product did not meet your overall needs. This will be considered for our continuous improvement. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Sound quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound not good. The Quality of the sound and center speaker I don't like.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We are sorry to hear about your negative experience with our LG S65Q 3.1 ch High Res Audio Sound Bar with DTS Virtual:X. We take pride in delivering high-quality products and exceptional experiences to our customers, and we understand the importance of having a great audio experience while watching your favorite movies or shows. Thank you for your feedback, and we look forward to serving you better in the future. ^Danee
sound bar
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sound is tooo low and not clear I woul not buy again
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback regarding your experience with the LG Soundbar (S65Q) model. We appreciate your honesty and regret for any inconvenience you experienced with the sound quality.
We understand the importance of having clear and immersive sound, and it's disheartening to learn that the soundbar did not meet your expectations regarding volume and clarity. Please visit this link: https://www.lg.com/us/support/help-library. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Don’t buy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed. Connected this and it randomly makes a horrible screeching sound almost like an amber alert. Thanks to Best Buy for making the return process easy. Great customer service!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. We are truly sorry to hear about the disappointment you experienced with your product. We understand how frustrating it must have been to encounter such an unexpected, disruptive noise. We are glad to hear that Best Buy was able to assist you with the return process and provide great customer service during this time. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Sad but true
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt get that i was specting even tho ot was a good price not the best
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We're truly sorry to hear that you weren't completely satisfied with your experience using our LG 3.1 Channel Soundbar with Wireless Subwoofer and DTS Virtual:X. We know how crucial it is to have superior audio, especially at an affordable cost. Your thoughts and opinions are important to us, and we would be more than happy to work with you to find a resolution. Please don't hesitate to reach out to us privately on our LG US Support page on Facebook or @LGUSSupport on Twitter. We are dedicated to supporting you and appreciate your understanding. ^Sam
Ehh
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Starting to make a buzzing noise when bass is comimg though like cheep headphones
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, thank you for taking the time to post your review. One common cause of hearing a buzzing noise from your speakers is frequency interference from nearby electronic devices. Can you please try turning off all electronic devices nearby and test your speaker to see if it works properly? We're available at (800) 243-0000 from Mon. to Sun. 8AM - 9PM EST and we'd be happy to look further into this with you. ^Chris
LG - 3.1 soundbar
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.speakers cut in and out frequently - would not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .I'm sorry to hear about the issues you're facing with your speakers cutting in and out. This can be frustrating, and it can impact your overall audio experience. For further support, you can reach out on social media support channels like Facebook, Instagram, or X using @LGUSSupport. -Carl
Sound bar
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was not crisp and did not provide home theatre experience.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first one didn’t work. The second one worked but the controls didn’t work. Had to take it back because of that. My TV sounded better without it so I gave up on getting better sound..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer
Get the 5.1
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My hobest reciew would be ok, frim time to time it disconnects from the TV which is a compatible LG TV. Subwoofer is not what i expected thkuggt it would beat out my Samsung but it didnt. TV great, sound bar is ok
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Charles. Thank you for taking the time to review the LG Soundbar (S65Q) model. We appreciate your honest feedback and value your opinion. We understand that you have experienced occasional disconnections from your compatible LG TV and that the subwoofer did not meet your expectations.
We apologize for any inconvenience this may have caused. Our goal is to provide audio products that enhance your viewing experience and offer seamless integration with your TV. We understand that the occasional disconnections and subwoofer performance have not met your expectations, and we appreciate you bringing this to our attention.
If you are looking for a more immersive audio experience, we recommend considering our 5.1 soundbar systems. These systems provide a dedicated subwoofer and additional rear speakers for a more dynamic and surround sound experience. They are designed to complement and enhance your viewing experience, offering a more immersive audio performance. To obtain more details on your LG product, please visit this link: https://www.lg.com/us/support/product/lg-S65Q.DUSALLK. If you would like further assistance or recommendations on our 5.1 soundbar systems, please feel free to reach out to us on Facebook or X (Twitter) through @LGUSSupport. We're here to assist you every step of the way. ^Juvy
Had to get a replacement
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Read a lot of great reviews of this sound bar and it ended up shorting out and went into “emergency mode”. Only option was to get a replacement so we will see if it is better.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Stopped working!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Subwoofer already not working!!! Help!!! We only had it for a couple of weeks. Soooo sad and I am a busy single mom and teacher w little time to bring it to be fixed or replaced
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We apologize for any inconvenience this issue has caused you and would like to help you with troubleshooting, and need to move to another platform that supports back and forth messaging. Please send us a private message via Facebook or Twitter using @LGUSSupport, and include #VOC in the first message along with the model # and brief description of what is happening and we will walk you through additional troubleshooting steps until your issue is resolved. Thank you. ^Jennifer
Not great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound bar didn't work, Not sure if it was the wire malfunctioning or the sound bar itself but it never turned on. Unfortunate and very disappointing quality.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We apologize for the inconvenience you experienced with your LG - 3.1 Channel Soundbar with Wireless Subwoofer and DTS Virtual:X - Black (S65Q) model. It's certainly disappointing to hear that the soundbar did not work as expected, and we understand your frustration. To better assist you, we recommend performing some troubleshooting steps such as checking the power connection and ensuring that all cables are securely connected.
If the issue persist, please feel free to reach out to us on Facebook or X (Twitter) through @LGUSSupport, and we will be more than happy to help. ^Juvy
Only lasted about a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have had this soundbar since Christmas. It is not even ten days into February and it already sounds terrible. Pretty much a waste.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate you sharing feedback regarding your experience on your LG Soundbar (S65Q) model. We regret the inconvenience and disappointment you have experienced with the product and any negative impact on your listening experience. We understand how frustrating it can be when a product does not meet your expectations, especially when it fails so soon after purchase. We would like to assure you that this is not the kind of experience we want our customers to have. Please visit this link for assistance and guidance: https://www.lg.com/us/support/help-library. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Disappointing effects
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointing i returning first thing little to no bass from sub during movies and sports i get more effects from a $59 shelf surround sound from Family Dollar.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Phillip. Thank you for sharing your experience with the LG Soundbar (S65Q) model. We understand your concern about the sound quality doesn’t meet your expectations, especially regarding bass during movies and sports. Your feedback is important to us.
As a troubleshooting step, you might want to check the audio settings on your device to ensure that the subwoofer is properly configured. Sometimes adjusting settings like bass levels or surround sound options can enhance performance. If you continue to experience issues, please send us a private message on social media @LGUSSupport, and our team will be more than happy to assist you further. We appreciate your patience and hope to help improve your audio experience. ^Juvy
beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the contentsof the box, lacks the connectors required to hook it up to the tv. And there was no manual, I have had to spend the money to hire someone to get this thing to work.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, JohnB! Thank you for your feedback on the LG 3.1 Channel Soundbar. We will surely pass this on and will be considered for future product improvements. If you can, contact BestBuy for assistance.~Rita
- Pros mentioned:Sound quality, Volume
Great sound but no low frequency bass rumbling
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sonic clarity is pristine, it gets very loud, thumps decent, but if you're looking for a low house shaking bass rumbling frequency response you will not achieve it with this. With that being said this is a beyond PHENOMENAL sounding upgrade in comparison to any stock built in television speakers no matter how expensive the television is. I have a 70 inch Hisense A6G that worked instantly and seamlessly without any problems as soon as I powered it on using the eArc on my Hisense. The Hisense remote immediately without any additional effort controls the power, and volume of this LG sound bar set up, it doesn't change the eq settings but of course the LG remote included does. I literally just plugged the HDMI eArc input on my Hisense A6G TV into the sound bar and I haven't had to to anything other than that. It's worth what I paid for it.
I would recommend this to a friend Speaker
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No sound. It doesn’t work! I set it up and it didn’t work. It’s a speaker with no sound.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Juliana. Thank you for taking the time to review the LG Soundbar (S65Q) model. We're sorry to hear about the issue you experienced with the product. We aim to offer good products that meet our customer's needs, but we missed the mark this time. In the meantime, you may visit https://www.lg.com/us/support/help-library/device-has-no-audio-soundbar-sound-plate-home-theater--1422464978777. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Best Buy need to fire Best Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very bad product and how its advertised.. I returned the product twice. Both of them would not connect, even when Best Buy employees came themselve. bluetooth or with a HDMI.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We highly appreciate your honest feedback regarding your experience. Your feedback helps us keep a fresh perspective regarding new ways to improve our services and future product developments. It would be our pleasure to assist you with this, but we must switch to a platform that allows for back-and-forth conversation. Please send us a private message on Facebook or Twitter through @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be happy to help you out. ^James.
Poop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn’t impressed with this at all returned it after 20 minutes
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for contacting us. We're sorry to hear that you had a bad experience with your LG S65Q Smart TV. It must be frustrating to return a product after only 20 minutes of use, and we understand your disappointment. We apologize for any inconvenience this may have caused and appreciate your honesty. We know our product didn't meet your expectations, and we're sorry for that. Please contact us on social media @LGUSSupport for further assistance. ^Cris