Customer Ratings & Reviews

We are disappointed to see that you were not satisfied with your recent purchase and would like to learn more from you. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, and share your feedback with us. Thank you. ^Jennifer

Hi, Jerry. Thank you for sharing your experience with us. We understand your concern about having difficulties integrating your LG Soundbar (S65Q) model with your cable TV system. We aim to offer reliable, top-notch products and exceed our customer's needs and expectations. For help, ensure all cables are securely connected between the soundbar and your TV or cable box. Verify that you’re using the correct input and output ports. Go to your TV’s audio settings and ensure that it’s configured to output sound through the external soundbar. If these steps don’t resolve the issue and you prefer to return the product, please check the return policy of the retailer where you purchased it. You can contact Best Buy customer service at 888-237-8289 for immediate assistance. For more help or if you have additional questions, please send us a private message on social media @LGUSSupport. Our team will be more than happy to assist you with any troubleshooting or return processes. ^Juvy

Hi, there. Thank you for sharing your experience with the LG Soundbar (S65Q) model. We understand your concern about a product that doesn't work, especially during a challenging time like recovery from surgery. Your situation is important to us.

Although you’ve missed the return date, we recommend reaching out to our support team. They may still be able to assist you with troubleshooting or explore warranty options.

Please send us a private message on social media @LGUSSupport, and our team will do their best to help you. We appreciate your understanding and are here to support you. ^Juvy

Hello,We are sorry to hear that your unit is not working properly. This feedback will be shared with our product team. We apologize for any inconvenience.^Vanessa

Hi, Tiana. Thank you for sharing your feedback with us regarding your recent purchase of the LG Soundbar (S65Q) model. We're sorry to hear about the loud screeching noise you experienced after playing it. We strive to provide our customers with high-quality products that enhance their audio experience. Please visit https://www.lg.com/us/support/help-library/audio-making-a-cracking-or-popping-sound-CT41000327-20150908821095. For further assistance, please reach out to us on social media at @LGUSSupport. ^Juvy

Hi, Jeffrey. Thank you for taking the time to leave your feedback on the LG Soundbar (S65Q) model. We're sorry to hear that you've encountered compatibility issues with your new Sony device and our Geek Squad service. We aim to provide good products and excellent service to ensure a smooth and seamless experience. In the meantime, please visit https://www.lg.com/us/support/help-library. For more assistance, you can reach out to us on social media @LGUSSupport. ^Juvy

We want to thank you for taking this time to communicate with us about your experience with your LG Soundbar. Please send us a private message on Facebook or Twitter using @LGUSSupport, and include your contact info, or reach us at our customer service line at (800) 243-0000, and we will be happy to assist you further. Thank you. ^Jolly

Thank you for sharing your experience with your LG Channel Soundbar. This is not the experience we want for you. We would be happy to look further into resolving this. We would like to start by moving this to a private platform that supports back and forth conversation. Please send us a private message on Facebook or Twitter using @LGUSSupport or call customer service line at (800) 243-0000. We'll be more that glad to assist .~Tanisha

We apologize for any inconvenience you may have experienced with the LG 3.1 Channel Soundbar with Wireless Subwoofer and DTS Virtual:X. It is truly disheartening to learn that the product was not delivered with all the required components. Your satisfaction as a customer is of utmost importance to us, and we urge you to connect with us through a private message on Facebook or Twitter (@LGUSSupport) for additional assistance and a resolution to this matter. Thank you for your understanding. ^Sam

Hi, Eileen. Thank you for reaching out. We understand your concern about your LG Soundbar (S65Q) model, stopped working after just two months and that you’re having difficulties with LG customer service. We strive to provide great products and services to ensure a smooth and seamless experience. Here’s how you can proceed: Keep detailed records of the problem, including any error messages, steps you’ve taken to troubleshoot, and interactions with customer service. Verify if your product is still under warranty, as this can affect your repair or replacement options. For immediate assistance, please send us a private message on social media @LGUSSupport. We're here to help address your concerns and ensure a positive resolution to your issue. We’re committed to improving your experience and hope to resolve this promptly. ^Juvy

Hi, GregoryC. Thank you for taking the time to review the LG Soundbar (S65Q) model. We appreciate your feedback and apologize for the inconvenience you experienced in pairing it with your LG TV. We understand the frustration this may have caused. We would like to assist you in resolving the pairing issue and ensuring that you can enjoy the full benefits of your LG S65Q soundbar. You can download it's owner's manual for specific instructions on how to activate pairing mode: https://www.lg.com/us/support/product/lg-S65Q.DUSALLK. If you need further assistance in resolving the pairing issue or have any further concerns, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and ensure your satisfaction with our products. ^Juvy

Hey there. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ^Jai.

Thank you for taking the time to share your thoughts on the LG 3.1 Channel Soundbar with Wireless Subwoofer and DTS Virtual:X. We regret to hear that there are no compatible rear speakers currently available for this model. We understand the importance of having a complete audio setup and we apologize for any inconvenience this may have caused. We sincerely appreciate your understanding. If you have any further questions or concerns, we encourage you to reach out to us directly on Facebook or X (Twitter) through our handle @LGUSSupport. Our dedicated team is here to assist you and we thank you for your understanding. ^Sam

Hi there Jarrod, We see that you didn't have a good experience with your LG Channel Soundbar. We've shared your issue with the appropriate department, and our team is working really hard to correct the issues that made this experience less desirable than we imagined for you. Please contact at our 1-800-243-0000 Customer Service Department, We would love to discuss some available options that may ease the discomfort of the situation. Thank you for your business. ~Tanisha