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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1995 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers love the 20.2 Cu. Ft. Top-Freezer Refrigerator for its overall performance, keeping everything very cold, and its perfect capacity. Many appreciate its sleek design and quiet operation. Some customers have noted the absence of an ice maker and express a desire for better fingerprint resistance, as well as additional features like butter or deli drawers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 1,995 reviews
  • Rated 4 out of 5 stars

    LG-20.2 Cu. Ft. Top-Freezer Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recent purchase, so far good, and we were going to get a new top freezer, thought if the top would be too small. But it has a plenty of space for storage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mrs Gaye Small

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice refrigerator for a small family. Good storage layout in fridge and freezer.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    HORRIBLE DO NOT BUY ! ! ! !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started making an extremely loud noise right after it was installed and have tried contacting LG FOR WEEKS to repair this issue but am still waiting for an appointment. On the phone for hours, HORRENDOUS service. This product clearly needs to be replaced its been defective since the beginning and LG and Best Buy have been no help whatsoever. Ridiculous. LG even has a class action lawsuit against them for having bad compressors. Clearly they do not care. DO NOT BUY ! ! ! ! Such a huuuuuuuuuuge waste of time and money ! ! ! !

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, Teri. We understand your experience with the LTCS20020S refrigerator and the challenges you’ve faced in getting service. We understand how concerning it must be to encounter noise issues right from installation. While the noise could be due to various factors, we want to ensure that it’s properly addressed. You may access this link related to your concern: https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator--201502921534.

      For immediate assistance, please reach out to us via a private message on Social Media @LGUSSupport, so we can prioritize your case and explore all options for a resolution. Thank you for sharing your feedback, and we’re here to help make this right.

      —Avril LG

  • Rated 5 out of 5 stars

    Works well!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been very happy with this unit. I wish I could control the settings on the refrigerator and freezer separately, but that’s my only complaint.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG - 20.2 Cu. Ft. Top-Freezer Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the refrigerator and the add on ice maker. Great brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome customer service Awesome delivery men Awesome experience will definitely recommend and shop more

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yhe second Best purchase I've ever made at Best Buy in years

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent & professional service. Delivery was on time and also very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great second fridge. Fits plenty of “beverages” and excess groceries not needed day to day.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Door

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door does not open on the side I want people that deliver it didn’t change it

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 3 out of 5 stars

    One big flaw

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its nice looking and quiet. Reduced 2 stars because it does not have light in the freezer. Small stuff but bothers me a lot.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Quality

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared with my previous Whirlpool brand refrigerator, the cold distribution is more stable in every corner with LG.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reasonably price & works well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this exact refrigerator/freezer in my NYC apartment and bought another one for my rental apartment. It was fairly reasonable considering the supply chain issue with COVID.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dorothy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!!! The price was very good !!! Great customer service !!!

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 3 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as quiet as expected.Doesn’t have ice maker like some of the recent models

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Frig - Great Price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If all you want is a basic refrigerator with a freezer at a reasonable cost, this is the one to buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect! From the customer service in store all the way through installation!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Frig

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Frig! Love the fact you can add an ice maker if you want. This was for an outdoor kitchen, so didn’t need it with ours.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy delivery was amazing the delivery drivers was amazing overall a great experience

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is perfect!!! Only reason I didn’t give 5 star, because the door get dirty easily

    I would recommend this to a friend