Customer Ratings & Reviews
- Model:
- LTCS20020B
- SKU:
- 6452817
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers love the 20.2 Cu. Ft. Top-Freezer Refrigerator for its overall performance, keeping everything very cold, and its perfect capacity. Many appreciate its sleek design and quiet operation. Some customers have noted the absence of an ice maker and express a desire for better fingerprint resistance, as well as additional features like butter or deli drawers.
This summary was generated by AI based on customer reviews.
Stopped working after 2 years
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Money just doesnt buy you what it used to. Purcahsed this fridge just 2 years ago and its out. Have a garage fridge thats 10 years old and still running strong.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Austin. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand how important it is to have a dependable refrigerator, and we’d love to help get yours back on track as we strive to provide top-notch products and ensure a smooth experience.
First, check if the unit is plugged in properly and the outlet is working. Reset the temperature settings and listen for sounds from the compressor or fan. Clean the coils gently to improve cooling, and use the LG ThinQ app for a diagnostic scan. For more help, visit https://www.lg.com/us/support/help-library/refrigerator-has-no-power--1337808630542.
If issues persist, message us on social media @LGUSSupport for further assistance. ^Juvy
Defective product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I received this refrigerator and found that when you close the refrigerator door, the freezer door also open and closes (weird). I tried to call best buy but no one pickup the phone. I checked on their website and came to know that the products comes only with 15-DAY SATISFACTION GUARANTEE, that means if you notice something in the product later than 15 days then they will not return it (as per my understanding). Disappointed with the product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Bad experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought one and it’s not working at all try to fix it technician appointment 6 days after and bring another one 13 days so I return it all
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, AliS. Thank you for sharing your experience with us. We understand that your LTCS20020S refrigerator didn't meet your expectations due to the issues you encountered. Your feedback is important, and we'd like to assist you further.
https://www.bestbuy.com/site/lg-20-2-cu-ft-top-freezer-refrigerator-stainless-steel/6360748.p?skuId=6360748
Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
Stopped working
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge stopped working this week. Everything in the freezer defrosted and the fridge barely chilled. Tried unplugging and replugging it in. It sounds like its running but won't freeze anything. Only 6 months old. Real bummer.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review our product, LG Refrigerator (LTCS20020W) model and we appreciate your feedback. We regret to hear about the issues you are experiencing with your fridge. We understand how frustrating and inconvenient this situation can be, especially considering it is only six months old. We wanna help you out fixing this issue promptly, please visit this link: https://www.lg.com/us/support/help-library/not-cooling-refrigerator-CT10000021-1429710713371If you find that the issue persists after following the provided instructions on the link, please reach out to us on social media @LGUSSupport so we can help you further. We look forward to the opportunity to assist you and regain your trust in our products. ^Juvy
- Pros mentioned:Overall performance
Not received
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I will be happy to review it after I receive it. Until then please stop asking for review.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Arleen. Thank you for taking the time to leave a review. We're sorry to hear you haven't received your product yet. Once you have received and had the chance to use the product, we would love to hear your feedback. If there's anything we can do to assist you, please send us a private message on Facebook or X at @LGUSSupport with your product information or call us at 1-800-243-0000. ^Jayne
- Pros mentioned:Overall performance
New refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just recently purchased this refrigerator and so far I'm happy with my purchase.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, ThomasW. Thank you for choosing LG as your preferred brand for your recent LG Refrigerator (LTCS20020W) model. We are thrilled to hear that you are satisfied with your purchase so far!
At LG, we strive to provide reliable and high-quality products that meet our customers' expectations. To obtain more details on your LG product, kindly visit this link: https://www.lg.com/us/support/product/lg-LTCS20020W.ASWCNA0. Should you encounter any questions or concerns during the use of your refrigerator, please don't hesitate to reach out to us on Facebook or X (Twitter) through @LGUSSupport. Our customer service team is always here to assist you. ^Juvy
Not much shelf flexibility.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No meat and cheese holder. Very deep shelves without much shelf height variability.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Andrea. Thank you for sharing your feedback on the LG Refrigerator (LTCS20020S) model. We appreciate your insights regarding the design and functionality of the refrigerator.
However, we understand that having a dedicated meat and cheese holder can be very convenient, and we recognize that the depth of the shelves may not suit everyone's needs. While the deep shelves can be great for larger items, we recommend utilizing adjustable shelf positions to maximize your space.
If you're looking for additional storage solutions, consider using bins or organizers to help keep your items more accessible.
If you have any other questions or need further assistance, please send us a private message on social media @LGUSSupport. We're here to help you find ways to enhance your experience with your refrigerator. Your satisfaction is important to us, and we appreciate your understanding. ^Juvy
fridge broke in 3 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.broke in less than three years (no longer able to cool), waiting on support from best buy and LG
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Seattle. Thank you for sharing your experience with us. We understand your concern that the LG Refrigerator (LTCS20020W) model is no longer cooling. We aim to provide reliable, high-quality products that exceed our customers' needs and expectations. Your feedback is really important to us, and we want to ensure we get this sorted for you as soon as possible.
First, check the temperature settings on your fridge. If they’re fine, inspect the condenser coils for dust or debris that might hinder airflow. For more assistance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371.
Feel free to message us on social media @LGUSSupport for further troubleshooting or service options. We appreciate your patience and are here to help. ^Juvy
tripped the circuit twice.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I originally purchased this for my garage. It kept tripping my circuit and never fully went on. I had best buy switch out the fridge, STILL the same thing happened. Me, thinking that it was too powerful for my garage, had a brand new dedicated circuit installed by an electrician for 250$. still the same thing! I just returned the fridge and got a different brand and it works fine. Research online shows me the fridge uses more electricity than similar models...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Best Buy is the worst
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still waiting for Best Buy to provide some level of compensation for my horrendous service. It has now been nearly 2 months.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kristi. Thanks for sharing your feedback with us. We understand your cocnern about the ongoing issues you're facing with Best Buy regarding your LG Refrigerator (LTCS20020S) model. We strive to provide exceptional services and ensure a smooth experience. While we don’t have direct control over Best Buy policies, we recommend contacting their customer service at 888-237-8289 to escalate the matter. If you need any additional assistance or have any questions related to your LG appliance, feel free to contact @LGUSSupport through private message on social media. We're happy to help in any way we can. ^Juvy
Poor performance
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from this product. We received the refrigerator on January 15/2021 and continue to have cooling issues. We've had x3 repair techs over and no improvement. Don't know if we have a bad design or a "lemon" appliance.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
GARBAGE STOPPED WORKING 5 MONTHS IN
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This fridge was perfect, and just what we were looking for. Unfortunately, that low quality of the parts has caused it to already stop working just 5 months after install. I have another fridge (NOT LG) that I have had for 12 years and no problems. I'll avoid this one going forward.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will do everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Bestbuy TotalTech Service Was Great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bestbuy TotalTech Service Was Great. Silver Color Shows All Finger Prints, Smudges & And Looks Terrible Becauss of It. Surface Isn't Easy To Clean. The Refrigerator Looked Great In Store. But Once Home It Was Too Narrow. Bought Refrigerator to be used in garage, but will most likley return it & get wider & possibly different model.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.my wife loved it.liked that it has a top freezer,lots of storage space
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sonny. Thanks a bunch for sharing your thoughts with us. It’s awesome to hear that you and your wife are loving the LG Refrigerator (LTCS20020S) model, especially its top freezer and roomy storage. We really aim to provide reliable, high-quality products and great service to make sure everything runs smoothly for you.
Just a little tip to keep your fridge running at its best: remember to give those condenser coils a quick clean. A little dusting or vacuuming every six months can really help keep the cooling performance in tip-top shape.
If you need any more help, feel free to drop us a private message on social media @LGUSSupport. Our team would be super happy to help you out. ^Juvy
Became very noisy.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 15 months of use this refrigerator became incredibly noisy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, MykhayloT. Thank you for sharing your experience with us. We understand that the LTCS20020S refrigerator became unexpectedly noisy, and we appreciate you reaching out. We understand your situation and would like to assist you further.
Many refrigerator noises are due to normal operation, such as the compressor or evaporator fan. However, if the noise has become louder than usual, we recommend checking for any items inside the refrigerator that may be vibrating against the walls or shelves. Additionally, ensure that the refrigerator is level and the legs are properly adjusted.
For more detailed troubleshooting, we recommend checking out the following link for common refrigerator noises and tips: LG Refrigerator - Common Noises From an LG Refrigerator -
https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator--20150292153479
If the noise persists or if you have further concerns, please send us a private message on Social Media @LGUSSupport, and we’ll be happy to assist you with a more in-depth solution.
—Renzo
Mrs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the refrigerator is very hard to work in. There is no place to place the cheese and meat there than on an open shelf. I can only open the vegetable drawer 1/3 of the way and cannot get into it to clean. When I have to get something on the shelf and I pull out from the refrigerator I hit my head on the freezer door.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We apologize for the inconvenience you have experienced with our LG Top-Freezer Refrigerator. We understand that the design and layout of the refrigerator may not meet your specific needs and preferences. We appreciate your feedback regarding the limited space for placing cheese and meat, as well as the difficulty in accessing and cleaning the vegetable drawer. We will take your comments into consideration as we continue to improve our products. If you have any further questions or concerns, please feel free to reach out to us privately on Facebook or Twitter via @LGUSSupport. We're here to assist you and appreciate your understanding. ^Sam
Buyer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There was a problem on the freezer door, it doesnt close properly, need to replace
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Joel. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand how important it is for your freezer door to close properly. We aim to provide reliable, high-quality products exceeding our customer's needs. As a troubleshooting step, please check for any obstructions that might be preventing the door from closing fully, and ensure that the refrigerator is level, as this can impact door alignment. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-troubleshoot-a-refrigerator-door-not-closing-properly--20153109606488. For further assistance, please send us a private message on social media @LGUSSupport. Our team will be more than happy to help you with the replacement process and ensure your concerns are addressed. We appreciate your patience and are here to support you. ^Juvy
Couldn't promise there delivery.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They said the delivery employees are sick of Covid so they couldn't deliver it not once but twice. They extended the delivery date but had to go out of town so i canceled the purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jouie. Thank you for taking the time to share your experience with LG Refrigerator (LTCS20020S) model. We're sorry about the delay and cancellation of your purchase. Our goal is to provide great customer service and a smooth experience. The health and safety of our delivery employees and customers are very important to us. We are working to improve our services for all our customers. If you need any help or want to share more, please reach out to us on social media @LGUSSupport. ^Juvy
Buyer Beware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I waited 32 days to receive this LG fridge. No matter what I do it never gets below 44 degrees in the bottom & 8 degrees in the freezer. I've now read that the LG's have compressor issues and this problem is not uncommon.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
junk
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fridg sucks to loud was suposed to get new one got to wait two months sure be compaced for waiting
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette