Customer Ratings & Reviews
- Model:
- LTCS20020S
- |
- SKU:
- 6360748
Customer reviews
Rating 4.6 out of 5 stars with 1995 reviews
(1,995 customer reviews)Rating by feature
- Storage Capacity4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Design4.6
Rating 4.6 out of 5 stars
Customers are saying
Customers love the 20.2 Cu. Ft. Top-Freezer Refrigerator for its overall performance, keeping everything very cold, and its perfect capacity. Many appreciate its sleek design and quiet operation. Some customers have noted the absence of an ice maker and express a desire for better fingerprint resistance, as well as additional features like butter or deli drawers.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
BB services excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns out we didn’t need it. We returned it, but the Best Buy service was excellent.
This review is from LG - 30-in Wide 20.2 Cu. Ft. Top Freezer Refrigerator - White
I would recommend this to a friendRated 5 out of 5 stars
Love it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator for the money , I like the fact of milk in door
This review is from LG - 30-in Wide 20.2 Cu. Ft. Top Freezer Refrigerator - Black
I would recommend this to a friendRated 5 out of 5 stars
LG refigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LG fridge has lots of room on the door and two big drawers which makes it easy to keep everything more organized. We are very pleased with our purchase.
I would recommend this to a friendRated 4 out of 5 stars
Chef T
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the price was very good and the service was good from purchase to delivery
I would recommend this to a friendRated 5 out of 5 stars
Perfect garage fridge
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best garage fridge I could ask for would buy this over and over .
I would recommend this to a friendRated 3 out of 5 stars
no recommendation
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.at the beginning i was happy but, after almost 1 year sometimes it makes funny noises, not happy at all.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Rated 4 out of 5 stars
Good fridge that needs another drawer.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge. Wish there was an addition drawer below the top shelf but other than that fine.
I would recommend this to a friendRated 5 out of 5 stars
Ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it!! But not the people who dropped it off!!! They where jerks!!! Mad because my house was small to move in. Rolling eyes and ugly faces. Ill rather pick up next time.
I would recommend this to a friendRated 4 out of 5 stars
Great for the money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Considering the price, this fridge is built very nicely. Fit and finish is right up there with fridges that cost significantly more. We have it in our garage, and time will tell how it holds up, but initial impressions are very postiive.
This review is from LG - 30-in Wide 20.2 Cu. Ft. Top Freezer Refrigerator - Black
I would recommend this to a friendRated 1 out of 5 stars
Two broken refrigerators
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very dismayed to receive a broken refrigerator. I knew something was up when it emitted no cold air at all after being plugged in for a few hours, to the point where I had to throw half my food away. The extreme situation made it difficult for me to believe the explanations of LG technicians who claimed that the refrigerator had to stabilize first. Thankfully, Best Buy sent a technician who diagnosed the problem immediately as a result of a broken compressor. What’s really funny is how the replacement LG refrigerator I got had the same problem of no cold air because of a broken compressor. The same technician returned and said that, in his experience, he had never witnessed the same problem happen to the same person twice in a row. I am grateful that the third refrigerator, a Whirlpool model, worked right after it was plugged in. I want to praise Chicago customer agent Yvette Bowling for her professionalism. She went out of her way to quickly find new models and arrange for delivery. She and the technician quickly remedied the conundrum. I am happy that Best Buy was able to solve everything, but I will not go with LG refrigerators ever again.
This review is from LG - 30-in Wide 20.2 Cu. Ft. Top Freezer Refrigerator - White
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, NancyC. Thank you for sharing your experience with us. We understand your inquiry regarding the issues you encountered with the LTCS20020W refrigerators. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-20-2-cu-ft-top-freezer-refrigerator-white/6419820.p?skuId=6419820
We appreciate your patience. —Renzo
Rated 5 out of 5 stars
LG refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's great! I was excited to have the climate controlled vegetable bins. They have exceeded my expectations. Fruit and vegetables stay fresh much longer, therefore I am saving money.
I would recommend this to a friendRated 5 out of 5 stars
Quality and quit
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it as a second refrigider for the garage, build quality is better than i expected.
This review is from LG - 30-in Wide 20.2 Cu. Ft. Top Freezer Refrigerator - White
I would recommend this to a friendRated 5 out of 5 stars
Nice refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator was not in the store when we purchased, so we were really buying “blind”. It’s a little smaller than our prior one., but we knew that. Delivery was on-time and very efficient. Very pleased.
This review is from LG - 30-in Wide 20.2 Cu. Ft. Top Freezer Refrigerator - White
I would recommend this to a friendRated 5 out of 5 stars
New Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent job setting up new fridge friendly and respectful very happy with delivery worker’s
This review is from LG - 30-in Wide 20.2 Cu. Ft. Top Freezer Refrigerator - White
I would recommend this to a friendRated 5 out of 5 stars
Works fine that is all I can ask
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so far it works very well and I like it. I would like a light in the freezer though and I prefer a light bulb rather than the LED, but those are small things.
I would recommend this to a friendRated 5 out of 5 stars
Best but number 1.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you.. delivery very professional technicians. They also take back the old one..im very happy with it.
I would recommend this to a friendRated 2 out of 5 stars
2 years and 2 months before a problem.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was purchased April 2023. Two years and 2 months after purchase, the drip line in refrigerator (not the freezer -that is not hooked up) is leaking on to the top shelf, not running into the drip line that goes to the pan. The warranty is 2 years. If I win the $400 gift card for this review, I guess I'll apply it to a different brand refrigerator.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sharon. We appreciate you sharing your experience with your LG Refrigerator (LTCS20020S) model. We're here to help ensure you have a positive experience with LG products and are committed to providing reliable, high-quality products and services.
For a drip line leaking onto the top shelf, a common reason is a clogged or frozen defrost drain. To address this, you can try unplugging the refrigerator and allowing any ice in the drain line to melt. Once melted, you can carefully clear any debris from the drain opening, often located at the back of the refrigerator compartment. For more help, visit https://www.lg.com/us/support/help-library/lg-refrigerator-how-to-troubleshoot-a-leak-inside-the-fridge--1337885189181.
We'd like to investigate this further and help you find a solution for your refrigerator's performance. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to explore possible solutions. ^Juvy
Rated 5 out of 5 stars
20,2 Cu. Ft. LG Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We like the LG products and have have good success with them in the past which is why we made this purchase. So for we have not been disappointed.
This review is from LG - 30-in Wide 20.2 Cu. Ft. Top Freezer Refrigerator - Black
I would recommend this to a friendRated 4 out of 5 stars
Lg Refrigerator ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to replace my Maytag bottom freezer refrigerator and after searching as much as I could I ended up ordering this LG because it was available and it fit my space. Compared to my Maytag it seems so cheap.
No, I would not recommend this to a friendRated 5 out of 5 stars
AMAZING FRIDGE FOR THE PRICE.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge, love the interior and lighting. Very cold freezer and very nice fridge space.
I would recommend this to a friend


























