Customer Ratings & Reviews
- Model:
- LTCS20020S
- SKU:
- 6360748
Rating by feature
- Storage Capacity
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Customers are saying
Customers love the 20.2 Cu. Ft. Top-Freezer Refrigerator for its overall performance, keeping everything very cold, and its perfect capacity. Many appreciate its sleek design and quiet operation. Some customers have noted the absence of an ice maker and express a desire for better fingerprint resistance, as well as additional features like butter or deli drawers.
This summary was generated by AI based on customer reviews.
Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator I bought it for my mother for Mother’s Day and she loves it
I would recommend this to a friendGreat shopping store
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding Performance, outstanding Storage room.
I would recommend this to a friendlg frig
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.easy ordering and delivery , received item in timely manner and set up was great. will order again .
I would recommend this to a friendFridge for elderly mom
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge. Installers returned to reverse door for no additional charge.
I would recommend this to a friendLisa Moreland
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the storage space. The color goes great with my appliances.
I would recommend this to a friendRefrigrator for the house.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thank, for the best service and help. Great product
I would recommend this to a friendVery cool
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great experiences very professional coming back awesome
I would recommend this to a friendCool fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice deep fridge. Good value when on sale. Very easy to move and setup.
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good service and service I will recommend it.
I would recommend this to a friendDon't worry about fingerprints!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can see to the back of the fridge and the veg drawer holds so much!
I would recommend this to a friendLG fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it other than the fact it is easy to get your toe caught under the door and I wish it had a meat keeper
I would recommend this to a friendDidn't love this
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this one immediately. No matter how you configure the shelves you cannot get a single bottle to stand up in the freezer. And the fridge shelves are not great height options either.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Katie. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand how important flexible shelf space is, especially when storing taller items like bottles.
For future reference, this model features adjustable door bins and removable shelves, which can help create more vertical space. For example, removing one of the freezer shelves entirely may allow bottles to stand upright. You can find setup tips and troubleshooting steps here: https://www.lg.com/us/support/video-tutorials/shelf-adjustment-and-removal-refrigerator-CT10000021-20150262918546. If you'd like us to take a closer look or assist further, feel free to email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy
Workshop Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for our shop employees, works well and is durable. Easy to clean.
I would recommend this to a friendBuying good appliances
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great delivery guys. Good brand. Fit well good price
I would recommend this to a friendReview if Refrigerator
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sales person was excellent. The delivery people were terrible.
I would recommend this to a friend- Pros mentioned:Overall performance
No especially if you have kids
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is nice but the outside dirties so fast, one little touch and the finger print stays. It is hard to keep clean, and horrible to clean. But the inside is nice and cool!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. We appreciate that you took the time to give us your insights on your LG Refrigerator (LTCS20020S) model. We regret to hear about the inconvenience you have experienced with the cleanliness of the exterior.
We understand how important it is to have a refrigerator that is easy to clean, especially when you have kids. While the exterior of the refrigerator may require more attention to maintain its cleanliness, we are glad to hear that you find the inside to be nice and cool. We prioritize This aspect to ensure your food stays fresh and at the optimal temperature. For help and guidance related to the concern, you may visit this link: https://www.lg.com/us/support/video-tutorials/lg-french-door-refrigerator-clean-care-CT10000021-1366834356935#. If you have any further concerns or questions, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible customer service. Ordered several appliances 3 weeks ahead of the date that they were to be delivered to avoid any issues. The delivery window was for 7am to 7pm the day of delivery. Never recieved any updates until 8:30 PM when the app said that i needed to select a delivery date. I was waiting around all day to get the appliances delivered to the rental property where I had tenants moving in. I was on hold with customer service for 2 hours without ever talking to anyone. I was able to use the online chat but they ultimately told me that its too bad and I would have to pick a new date that was at least a week out. How is someone supposed to live in a home for a week without any appliances? I usually buy all of my appliances from best buy for rental properties but I will never be puirchasing from them again. A total cluster with zero communication or help from anyone involved. Zero Stars
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Robert. Thank you for sharing your experience with the LG Refrigerator (LTCS20020S) model. We understand your concern, especially after planning and making arrangements for delivery only to experience delays and a lack of communication. We strive to provide exceptional services and ensure a smooth experience. Here’s what we suggest to help resolve this situation: Since the issue is related to delivery, we recommend contacting Best Buy customer service at 888-237-8289 to escalate the situation and discuss compensation or expedite the delivery process. They should be able to assist you in getting a new delivery date as quickly as possible. It may be helpful to check for any available delivery updates through the retailer’s app or website to confirm if any immediate rescheduling options are available. If you’re still facing issues or delays after working with the retailer, feel free to contact us directly via private message on social media @LGUSSupport. We can certainly help facilitate communication and ensure that your concerns are escalated to the appropriate channels. ^Juvy
Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The refrigerator has been 5 stars. The delivery was 5 stars as the two men who delivered were efficient and very nice. My salesman was very helpful. Getting the fridge delivered was a minus 5. Received the product 11days after the original delivery date and repeatedly being told it would be delivered on Saturday, Sunday, Monday, and Tuesday. Delivered full week later.
I would recommend this to a friendBrand response from LGAnswers
Posted .It is unfortunate that the delivery and the installation process was a bad experience. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
LG makes a nice Stainless steel 20.2 cu fridge
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.beautiful fridge..The freezer holds a lot . Great value
I would recommend this to a friendVery pleased!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. A satisfying experience from beginning to install.
I would recommend this to a friend