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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 145 reviews

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  • Performance

    Rating 4.7 out of 5 stars

  • Ease of Cleaning

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers value the overall performance and oven capacity of the 6.9 Cu. Ft. Freestanding Double Oven Gas True Convection Smart Range with EasyClean and Air Fry. The dual ovens are considered amazing, and users are very satisfied with the overall performance. Some customers find the design beautiful and the range easy to operate, while others appreciate the built-in options and the ability to cook at different temperatures.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 145 reviews
  • Rated 4 out of 5 stars

    Good double oven gas stove

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stove & burners work well. The only thing keeping it from getting a 5 is that a griddle option is not available.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Double Oven

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good! Can’t wait to try the air fryer feature!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG range

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent look, double oven, air fry that’s what I have been looking for

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were great really helpful and efficient with the installation.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Did not last a week

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The specifications for this range are amazing. However, Not even a week after installation the range malfunctioned. The sparking mechanism kept firing. This makes a continuous loud noise. Finding replacement parts has been an issue.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Carlos. Thank you for sharing your experience with your LG Range (LDGL6924S) model. We understand your concern about having a malfunction so soon after installation, especially with the sparking mechanism causing continuous noise. We strive to provide high-quality products and ensure a smooth experience.
      As a troubleshooting step, we recommend checking to ensure there is no debris or moisture around the igniter area, as this can sometimes cause the sparking mechanism to engage continuously. If the issue persists, please send us a private message on social media @LGUSSupport. Our team will be happy to assist with finding a solution and help expedite the replacement parts process. We appreciate your patience and are here to support you. ^Juvy LG

  • Rated 4 out of 5 stars

    No Safety lock Oven Dials

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were told that the front burner dials could lock so our Grand kids couldn't turn the burners on. That is not the case.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Purchase!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend--easy process from shopping, to purchasing, to installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this stove and features. The air fryer feature, cleared counter space!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ovens do not cook evenly

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the gas version and have tried convect bake, regular bake. The top oven: A pan of rolls will cook all around the outside of the pan and the middle section is doughy. The bottom oven; it cooks the bottom side of the pan about 1/2 as much as the top so bottom of rolls or bread is doughy and top is burnt. the back 1/2 of the oven cooks way faster than the front. So Oven 1 star and stove top 5 stars. The front 2 top burners put at high heat and love it. Don’t really use the middle burner but we will see eventually.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Paul. Thank you for sharing your detailed feedback about the LG Range (LDGL6924S) model . We understand how concerning it can be when the ovens don’t bake evenly, while the stovetop performance meets your expectations. We strive to provide high-quality products and ensure a smooth experience.

      For the uneven cooking in the ovens, we recommend checking the oven racks' placement to ensure proper airflow. Using the Convection Bake feature can also help distribute heat more evenly, but it’s essential to avoid overcrowding the oven. Additionally, preheating the oven fully before placing items inside can make a significant difference. For more information, you may visit https://www.lg.com/us/support/help-library/oven-cooking-issues--20152321079751.

      If the issues persist, try performing an oven calibration to adjust the temperature settings. You can find instructions for calibration in the user manual or by visiting our support page. If further assistance is needed, please send us a private message on social media @LGUSSupport. We will be happy to explore additional troubleshooting steps or other solutions.

      We appreciate your patience and are confident we can help improve your baking experience. ^Juvy LG

  • Rated 1 out of 5 stars

    Horrible Service from BEST BUY

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I received the appliance 8/15. I used the stove and top oven making pizza since it’s been summer and we have been grilling outside mostly. I just tried to use the air fryer and oven in the lower part and it doesn’t work. I tried to call Best Buy to exchange and they said sorry it’s beyond the window to do so!?!? Now trying to get LG to REPLACE not fix my brand new oven that I paid $$$$ for.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi Kelly, thank you for sharing your experience with the LG LDGL6924S range. We appreciate your feedback and understand how important it is for every feature — especially something as versatile as the lower oven and air fryer — to work properly from the start.

      Your comments about the timing of your usage, the exchange policy, and your efforts to seek a replacement are noted and will be shared internally as valuable product feedback. It’s clear you’ve taken all the right steps to resolve the issue, and we recognize how important it is to feel confident in a new appliance purchase.

      If you’d like us to take a closer look at your case or explore available support options, please feel free to reach out directly at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help however we can.

      Thank you again for your feedback — it helps us improve. – Avril LG

  • Rated 1 out of 5 stars

    Not delivered

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has NOT BEEN delivered yet. It was for today between 7-9 am.It is now 9:34 and I have heard nothing. I am giving it 1 star because I don't know yer.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Jane. Thank you for reaching out about your LG Range (LDGL6924S) model. We understand how important it is for a delivery to arrive within the promised window — especially when you’ve planned your morning around it. Oversized appliance deliveries can occasionally experience delays due to traffic, previous stop complexities, or routing adjustments. To get the most immediate update on the truck's location, we recommend checking the real-time tracking link usually provided via SMS or email by the delivery partner or contacting Best Buy customer service at 888-237-8289. If you’d like us to take a closer look or assist further, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy LG

  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Powerful stovetop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice looking and high-functioning oven. Coming from a low-end oven we had had for 15 years, this is so much more powerful. It has taken us a while to get used to the much higher BTU burners than we had been using. For example, the "medium" burn on the front left set at medium/low is equivalent to what we used to have at high/medium. The higher BTU burner on the front right is crazy powerful and boils water super quickly (though the flame is very wide, so you need a wide pot). I'd suggest starting low with these burners or you will damage some pots and pans (like we did). The ovens are nice and seem to work well. They show the current temperature and apparently hold at that temperature much better than our previous oven. Baking has been much more successful.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor selling oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Oven does not cook good at all. Not good temperature in either oven

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, VincentK. Thank you for sharing your feedback with us. We understand how important it is to have an oven that delivers consistent results. While it sounds like you're experiencing issues with cooking performance on your LG LDGL6924S range, we’d like to help improve your experience.

      For overcooking or undercooking issues, we recommend reviewing the cooking mode, rack position, and the size of the items being cooked, as these factors can influence the results. You may find additional troubleshooting steps in our Oven Under Cooking - Gas Ranges article.

      If you’re seeing any error messages on the display, please visit our Error Codes - Cooktop and Range page for more information.

      For further assistance, please don’t hesitate to send us a private message on social media @LGUSSupport. Our team will be happy to explore additional solutions.
      Oven Under Cooking - Gas Ranges -  https://www.lg.com/us/support/help-library/oven-under-cooking-gas-ranges-CT00000303-20150326690854
      We appreciate your patience and are here to ensure your oven performs at its best.
      —Renzo LG

  • Rated 1 out of 5 stars

    customer service is terrible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad service. Ive been on chat for longer then 2 hours and still not solved

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, there. Thank you for reaching out and sharing your experience with us. We understand your concern about the difficulty waiting for a resolution, especially when you're dealing with an issue with your LG Range (LDGL6924S) model. We really aim to provide great products and service to make everything go smoothly for you.

      We want to make sure you’re taken care of as soon as we can. If you could send us a private message on social media @LGUSSupport, that would be awesome! Our team will prioritize helping you out. We’re here to work with you and get everything sorted so you feel fully supported.

      Thanks for your patience, and we look forward to assisting you. ^Juvy LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Double Oven

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great stove thus far, no issues to report. Best Buy team was very helpful during purchase and delivery set up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Double oven!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love this range. You get double ovens in a compact design. The burners heat up quickly and cleanup is a snap. We are true fans of this LG appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Oven capacity

    Rated 4 out of 5 stars

    great stove

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wife really likes this stove. preheats fast and nice you can control the oven from the app. only thing we dislike about the product is the fact the remote function has to be enabled everytime you want it to function. should be able to enable it and it stays enabled. we would definitely recommend this unit for sure though. second issue isn’t with the product but delivery. we received it with a big dent in the bottom door so now we’re gonna have to return it. it don’t interfere with the heating or anything but you pay alot of money gor something and you expect it to be in new condition. delivery definitely needs looking at imo. thats why 4star rating

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG GAS STOVE

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The stove has performed exceptionally for my needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG Stove

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The LG stove is very sleek and visually appealing. Like the amount of burners as well as the two ovens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Great asset to my new home! It beautiful!

    I would recommend this to a friend