Customer Ratings & Reviews
- Model:
- 32LM620BPUA
- SKU:
- 6334010
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
- Brightness
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the 32" Class LED HD Smart webOS TV's picture quality, easy setup, color, and price. They appreciate the good picture and sound quality, user-friendly setup process, attractive white color, and affordability, especially during sales. However, some customers have concerns about the remote control's user-friendliness, connectivity issues, durability, and limited app support due to the WebOS operating system.
This summary was generated by AI based on customer reviews.
Beyond Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This has absolutely nothing to do with the men who can to help me. BUT!!! & it is a BIG BUT! To start, I made an in store appointment with a Geek Squad Member...(I waited 2 weeks for this appointment). Despite a text from Best Buy confirming the appointment (which I was early for), No one from the Geek Squad was available...So I bought a TV & two mounts. I made an appointment 3 weeks out for the Geek Squad to install it...No Squad & the wrong mount! I
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
See review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the t v. Had to use wheelchair to shop I believe it was a child’s chair and could not get out ken said he would have it repacked I could not get out and employees just stood around watching me struggle my son had to ask them to help the locks on wheel chair didn’t work I ended up pulling my shoulder and twisting my back you employees are not helpful at all sorry but your rating is 0. And I would not recommend anyone to. Shop this store
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
DON'T BUY
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the hardest time hooking it up to anything. It won't hook up to my Google or my Netflix. I'm returning it and getting another Samsung. I didn't have any issues hooking it up with any of my accounts. I bought a smart TV to hook my accounts to and this one won't. I even have a tech that hooks up things to look at it and said it weird it's not hooking up to anything. If you the internet part then don't buy..
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is not the quality we expect from our products. We are sorry to hear that your unit is not functioning as designed. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
The remote buttons should be spaced further.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to use due to the buttons being so close together
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to see your TV did not meet your expectations. We would be happy to look into the troubles you are having. Please contact our Customer Support by any of the below options: Phone: 1-800-243-0000 Live Chat: https://www.lg.com/us/support/chatbot Email: https://www.lg.com/us/support/email-appointment Facebook Messenger: https://www.facebook.com/LGUSA/ Twitter: @LGUSSupport The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
No HBO Max app on LG WebOS
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Come to find out LG's WebOS doesn't have an HBO Max app for streaming. Pretty bummed about that...
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. I will forward the request for assistance to our development team. You can check our list of supported apps online at ( https://us.lgappstv.com/main). We apologize for any inconvenience this caused. ^Venette
- Cons mentioned:Stand stability
Poor stand
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had trouble installing the stand. The legs were not very stable.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Difficult set up and still doesn’t work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely difficult to set up with WiFi. Still won’t connect. I had to buy an Apple TV just to get it to work ASAP during quarantine. It wasn’t like I could go to the store and return it. Not happy.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
LG TV review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.While watching TV the screen froze. I wasn’t able to get the TV to work so I took it to the Geek Squad and was told the TV was broken. There was a line across the screen. The TV was not dropped or damaged it just broke. I’ve always heard LG TVs are a wonderful product but I will never buy another one again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit did not work properly. Please contact LG Customer Support by
direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette
Get the 1080 model
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.720p is outdated. Should have spent $50 more for 1080 model.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Screen was cracked
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for their opened box. The screen came cracked in the box. I returned the item and was promptly refunded with no problems. I would not recommend opened boxed items.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit was damaged. This is not the quality we expect from our products.
Understandably frustrating and disappointing. We are continuously working to improve the quality of
our products and anticipate market demands that drive customer satisfaction. Hopefully, you replaced it
with another LG TV or you will consider LG for your future product needs. If you ever have any
questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on
Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call
800.243.0000. We apologize for any inconvenience this caused.^Venette
disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.disappointed , though the price was reasonable there is a flaw in the picture screen you can see i'll keep the tv but i believe when you sell used products there should be full honest disclosure and you guys did NOT do that !!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Poor picture
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TV picture had halo in it. Only available product was open box and we were assured it was new quality. It seems we were sold a defective product that somebody else had returned.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. LG Manufacturer's Warranty does not cover damage or missing items to any display, open box, discounted or refurbished product. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Not up to the quality I expected
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The picture color was either too bright or too dark. I tried all available settings. It probably is just a sample problem, Consumer Reports rates it high and my other LG is very good.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Cannot download User Agreement to use the smart TV
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am not happy with this purchase. In order to use Smart TV features you must agree to user agreement but there is an error when trying to download the agreement.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Damaged and returned during transit
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never got this TV. It was damaged during transit and my money was refunded. They were out of stock so I had to purchase a different brand.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate hearing that your TV arrived damaged.Thanks for bringing this to our attention. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.Please follow up with BestBuy to have this resolved.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this LG TV. However, after a few days of poor sound and picture quality, I took it back and purchased a Samsung QLED.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Disappointed in LG
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Apps were constantly crashing. Returned item... I did enjoy the WebOS. More brands should offer WebOS with there TVs.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Arrived broken twice
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am starting to believe it’s not a durable product because both tv’s have arrived broken. You could not tell till you turned it on.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are truly sorry that your TV arrived damaged. All of our TVs and packing are designed to withstand the rigors of shipping, but sometimes things happen that are out of our control. We take great measures to ensure that the TVs we send out are in great working condition. We will continue to work hard to provide our customers with the best experience and support possible. ^CP
Still no refund
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good tv but did not fit in the small space we have, Best Buy still has not refunded. My credit card after 3 weeks!
I would recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that you are having a problem with your refund.Please call BestBuy regarding this.We apologize for any inconvenience.^Venette
Not to great
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Screen went black less than two weeks from when I bought it. Had to return and pick up a different TV.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear that your unit did not work properly. Please contact LG Customer Support by
direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). You can also call us at 800-243-0000. Please provide your contact information, model/serial numbers of the TV and date of purchase, and we will be happy to assist you.^Venette