Customer Ratings & Reviews
- Model:
- 32LR655BPUA
- SKU:
- 11149375
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
ANNOYING VOICE !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is a very annoying voice that LG includes on this TV. Even lowering or increasing the volumn I heared an annoying voice say volumn up or volumn down. I don't need or want that annoying voice. Even when I called LG I heard that same voice. I returned this TV and bought a different brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bonnie. Thank you for sharing your experience with us. We understand your concern about the voice announcement feature on your LG TV, model 32LR655BPUA. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
The voice you mentioned is likely the Audio Guidance feature, designed to help users with visual impairments by describing on-screen menus. You can easily disable it in the TV's accessibility settings. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-turn-onoff-audio-guidance--20153119188011. We respect your choice to return the unit.
If you need further assistance, please send us a private message on social media @LGUSSupport, and our team will gladly help you. ^Juvy
Bad TV - I'm done with Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Possibly the dumbest "Smart TV" I've ever seen. I had this TV for 3 weeks and finally hit the wall on the inability to mesh this TV with a DVR and two DVD players. The OS on this TV is anything but friendly. The TV could not sense different aspect rations and changing them is about a five click process through four nested menus. To top it off, Best Buy refused to accept the return. They just lost a good customer with 40+ years with them. I'll never step inside the store again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your concern about the LG TV (32LR655BPUA) model and its compatibility with your DVR and DVD players, as well as the complexity of navigating the menus. We strive to provide high-quality products and ensure a smooth viewing experience. We appreciate your feedback regarding the OS and aspect ratio settings, and we’d be happy to assist you with optimizing the TV's settings to improve your experience.
To adjust aspect ratios more easily, we recommend using the TV's picture settings menu or enabling automatic aspect ratio detection, if available. If you'd like additional support or have further questions, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you. ^Juvy
Too complicated TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too complicated for a TV. If you're not a tech nerd, forget it,
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, KayJ. Thank you for taking the time to share your feedback on your LG TV (32LR655BPUA) model. We understand that not everyone may have the same level of technical expertise or interest in technology. We aim to provide a user-friendly experience for all customers, regardless of their technical background. Your feedback is valuable as we continuously strive to improve our products and services. If you have any specific questions or concerns about the unit, please reach out to us on social media @LGUSSupport to assist you in any way we can and are dedicated to ensuring your complete satisfaction. ^Juvy
Don't bother with "Open Box" deals
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an "open box" deal in "Excellent" condition. It was a great deal and was just going in our seasonal RV, so I thought it was worth taking a chance. The box arrived with only the TV -no power cord, no remote, no legs.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with us. We understand your concern about receiving your LG Monitor (32LR655BPUA) model without the power cord, remote, and legs, especially after purchasing an "open box" deal in "Excellent" condition. We're committed to ensuring that our products are delivered with all necessary components to provide a seamless experience.
We recommend checking with the retailer (Walmart customer service) at 800-925-6278 to see if they can provide the missing parts. If that doesn’t resolve the issue, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you in getting the necessary accessories sent to you as quickly as possible.
We appreciate your patience and are here to help ensure your TV setup is complete. ^Juvy
New business model seems to be fraud.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWFUL. They lost the first shipment, double charged me. Don't answer the phone. Constantly say they have longer that normal wait times but all wait times are long and it's obviously their model. Avoid buying from this company at all costs. I just filed a fraud claim with Chase who told me they're doing this all the time.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with LG TV (32LR655BPUA) model. We understand your concern about an issues like shipment delays, double charges, and difficulty getting assistance arise. We are committed to providing high-quality products and better service, and we want to help resolve this for you. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
For more help, we recommend contacting our customer support team again and providing them with your claim details, including the fraud claim with Chase, so they can escalate the matter to the appropriate department. We understand this situation is urgent and important to you.
Please send us a private message on social media @LGUSSupport, and our team will prioritize your case to ensure a swift resolution. We appreciate your patience and look forward to assisting you further. ^Juvy
DO NOT WASTE YOUR MONEY ON A LG TV!!!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I have ever had! I can hear the people talking on the TV but all of the people on the Show which is on channel 21 are not moving and I have to turn the TV off in order to get it going again and I WILL NEVER EVER GET ANOTHER LG TV AGAIN - THEY ARE GARBAGE!!!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Jean. Thank you for sharing your experience with us. We understand that your LG 32LR655BPUA TV isn't performing as expected. To help resolve the issue, we recommend checking if the firmware on your TV is up to date, as an outdated software version can sometimes cause playback issues.
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore further troubleshooting steps with you. If possible, kindly share any pictures or videos of the issue you're experiencing, so we can provide more accurate assistance.
https://www.bestbuy.com/site/lg-32-class-lr65-series-led-hd-webos-tv-2024/6578177.p?skuId=6578177
We appreciate your patience and look forward to helping you!
—Renzo
LG WebOS Review
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The WebOS on this tv is horrible! Impossible to use. Sorry but true
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Julie. Thanks for sharing your thoughts with us. We understand your concern about having difficulty with the LG TV (32LR655BPUA) model and the WebOS interface. We strive to provide reliable, high-quality products and ensure a smooth viewing experience. If you need a little extra help, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. And if you’d like, we can guide you through some troubleshooting steps or share some tips to make your WebOS experience even better. Just send us a private message on social media @LGUSSupport, and we’d be more than happy to help. ^Juvy
- Pros mentioned:Picture quality
Excellent Picture Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Picture quality is great. Sound quality is nice, no sound bar needed.
I would recommend this to a friend - Pros mentioned:Picture quality
Modernized Retro Gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best modern tv for retro gaming (as long as you have HDMI adapters for your retro systems). Due to the lower Native Resolution (768p) the picture Qaulity looks amazing on my PS2, OG Xbox, Gamecube, PS3, Xbox 360, and Nintendo Switch. None enhanced backwards compatible Xbox 360 games on Xbox Seris X|S or One consoles look amazing as well. I haven’t seen games from those past generations look this good in YEARS (Mostly because i’ve been playing them on 4k tvs which is way too high of a native resolution for these older game systems). It also Supports HDR so if you plug in your gaming Laptop or dock a PC Handheld like a ASUS ROG ALLY, they will work very well with HDR Settings on. LGs gaming mode also works great for all my gaming needs. I Highly recommend this TV for a very basic level gaming experience or retro gaming setup.
I would recommend this to a friend Will return definitely
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 3 TVS and pleased with all of them My first experience with Best bye and will continue to shop there. Salesman very knowledgeable and efficient
I would recommend this to a friendgood tv overall.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this little tv. One of the only models with a wider viewing angle. There are no really high quality 32 inch tv's, so this will do nicely.
I would recommend this to a friendLG 32 Inch Class Full Series with webOS23
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review."I love that this LG 32 Inch Class TV is HD and has upscaling, enhancing the overall viewing experience. It features a bezel-less design, which adds to its modern look. The TV is smart capable and doesn’t limit you to one specific connection method like Miracast or Apple AirPlay; it offers flexibility in how you connect devices, similar to a regular monitor. While it includes a couple of HDMI ports (three would have been nice), I appreciate that it comes with an antenna, which is standard for all TVs. Additionally, the detachable power cord and snap-in feet are nice touches that enhance usability. Overall, it's a fantastic purchase, and I would love to see LG and other manufacturers incorporate 4K TVs in smaller sizes, especially for tight spaces like small kitchens or trailers, as recommended by Best Buy. So far, it seems that Samsung is the only manufacturer that has offered 4K options in the 32-inch size, with two models available."
I would recommend this to a friend- Pros mentioned:Size
LG TV is awesome
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is an outstanding small flatscreen TV. Wide viewing and sharp. Perfect for our bedroom. LG makes the best TVs. Sorry Samsung. You’re good. But LG is the best.
I would recommend this to a friend Tv purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased a LG 65" tv on 12/31, Delivery was scheduled on 1/8 EVERYTHING was Great Fantastic price Excellent sales staff Deivery went well
I would recommend this to a friend- Pros mentioned:Setup ease
2nd LG TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great TV for the bedroom. Quick to set up, and streaming content within 30 minutes. Well worth the price. 2nd LG TV from Best Buy in the house, and no issues whatsoever.
I would recommend this to a friend - Pros mentioned:Picture quality
Jerry
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice TV. LG picture quality is excellent. Very vivid picture quality.
I would recommend this to a friend - Cons mentioned:Remote control
OK for secondary, but not main TV viewing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't help but compare this LG to my Samsung or even previous SONYs and do not find it comparable. Remote control is very complicated and TV picture is not as sharp. It works OK as a smaller TV for bedroom viewing but I do not think I'd purchase it for primary viewing in LR or den.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, TerryS. Thank you for sharing your experience with us regarding your LG LR65 Series LED HD webOS TV. We understand your inquiry regarding the picture sharpness and the remote control navigation. Your feedback is important, and we want to ensure your unit provides the best possible viewing experience for any room in your home. We understand that this did not meet your expectations, and we would like to assist you further with your settings and features.
https://www.bestbuy.com/product/lg-32-class-lr65-series-led-hd-webos-tv-2024/JJ8VPZHXTJ
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
- Pros mentioned:Picture quality
Great TV
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sharp, clear picture. TV was very easy to install. Love the quality
I would recommend this to a friend - Pros mentioned:Picture quality
Warning: No Typical Audio Output
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I replaced our smaller TV with this one, I was really bummed that it had no standard audio output. It does have an optical audio output, but now I have to go buy a new sound system and cable. I may just return it, partially out of protest. I bought this more expense TV because the picture looked better than others, but really, why did they have to be cheap about not providing this connector, especially on a more expensive TV !!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Charles. Thank you for sharing your feedback with us. We understand your concern regarding the absence of a standard audio output on the LG Monitor (32LR655BPUA) model, especially when upgrading to a higher-end TV. We strive to provide high-quality products that exceed our customer's needs and expectations. We strive to provide exceptional services and ensure our customers are well informed and supported throughout their purchase journey.
If you’re interested in exploring options for connecting your sound system, we recommend using the optical audio output or an HDMI ARC-enabled soundbar for seamless integration with your TV.
We’re always here to assist you further. Please send us a private message on social media @LGUSSupport, and our team will be happy to help. ^Juvy
- Cons mentioned:Responsiveness
Doesn‘t work with Apple AirPlay—disappointing
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our larger 55“ LG TV allows us to cast from phone to the tv using AirPlay; alas, this one does not seem to have that functionality. Our 10 year old Samsung TV worked easily for this. Also, the response time of the tv to the remote is excruciatingly slow and I had to download an app for my phone to control the tv. I think I will be returning this tv.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Waldi. Thank you for sharing your feedback on the LG TV (32LR655BPUA) model. We understand your concern about the lack of AirPlay functionality and the slow response time from the remote. We strive to provide reliable, high-quality products and ensure a smooth experience. Regarding AirPlay, it’s possible that this specific model might not support it, as some smaller or more basic models may not include this feature. However, we’d be happy to guide you through potential alternatives like casting via Google Chromecast or using a compatible streaming device if you still want to enjoy similar functionality. For the remote issue, try checking for software updates on the TV, as they can improve response times. For guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. You can also reset the TV by unplugging it for 1-2 minutes. If the remote is lagging, consider using a different remote or the LG ThinQ app.
We want you to have the best experience with LG products, so feel free to reach out via private message on social media @LGUSSupport for more solutions. We appreciate your patience and are here to help. ^Juvy