Customer Ratings & Reviews
- Model:
- 32LR655BPUA
- SKU:
- 6578177
Rating by feature
- Picture Quality
Rating 4.7 out of 5 stars
- Sound Quality
Rating 4.5 out of 5 stars
- Brightness
Rating 4.7 out of 5 stars
Customers are saying
Customers find value in the 32" Class LR65 Series LED HD webOS TV (2024)'s picture quality, ease of setup, and ideal size for bedrooms. The TV is also appreciated for its brightness and lightweight design. However, some customers have noted concerns regarding the button layout, responsiveness, and remote control sensitivity. Overall, the positive aspects of the TV seem to outweigh the negative ones for most users.
This summary was generated by AI based on customer reviews.
Apple Air Play Connectivity Issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So what should I expect for $149? Probably not a lot!! The color is meh, but the super annoying issue, it has an extremely difficult time trying to connect to Apple Air Play or even the screen mirroring. It sometimes can take up to 20 minutes to get it to work. LG customer service was a waste of time too. They couldn’t get it to work and kept asking if I was no the right network. Dude I have ONE network connection for my home….I had to tell him this at least 5 times. I contemplated returning it and getting Samsung (we have one in another bedroom with NO connectivity issues). I just don’t think it’s worth my time.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, TeresaN. Thank you for sharing your experience with us. We understand your inquiry regarding the Apple AirPlay connectivity issues and color on your 32LR655BPUA TV. For AirPlay, please ensure both your TV and Apple device are connected to the same Wi-Fi network and that your TV's software is updated to the latest version. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-32-class-lr65-series-led-hd-webos-tv-2024/6578177.p?skuId=6578177
We appreciate your patience. —Renzo
Good for Disney, not Prime!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't care for this model. Unfortunately, it did not let me put Netflix and Prime on. It already came with Hulu and Disney. Not crazy for those two, so I ended up exchanging it.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Leonard. Thanks for sharing your experience with us. We understand the importance of having your LG TV (32LR655BPUA) model support the streaming apps you prefer, especially when you expect Netflix and Prime Video to be available.
For models that don’t show certain apps in the LG Content Store, one helpful step is to check for the latest firmware update in Settings > Support > Software Update. Updating the TV can sometimes enable additional app compatibility. For more guidance, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. If you’d like us to take a closer look at your previous unit’s app availability, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you directly. ^Juvy
Purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always purchase from Best Buy is a great experience. I been deal with a super good store and extra great people.
I would recommend this to a friendNot recommend
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Response time is slow. We have had the tv for 5 weeks and already had to change the batteries in the remote and one of the buttons fell off.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Marissa. Thank you for taking a moment to share your experience with the LG TV (32LR655BP) model. We understand the importance of having a responsive and high-quality viewing experience, especially when you have recently welcomed a new unit into your home.
To improve response time and remote connectivity, please try these steps: Disable Quick Start. The "Quick Start+" feature may slow the interface. Go to Settings > All Settings > General > Devices > TV Management and turn Quick Start+ Off. Power Cycle the TV. To resolve battery and connectivity issues, press and hold the Home and Back buttons on your remote for 5 seconds until the power button flashes, then re-pair it by pressing the Wheel (OK) button while pointing at the TV. For more guidance, visit https://www.lg.com/us/support/product/lg-32LR655BPUA.AUS. We’re here to support you. Please email us at lgdigitalcare@lg.sprinklrsupport.com for further assistance. ^Juvy
Nothing fancy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing fancy, but it serves the purpose. I bought it to put in a guest room, so its not my main TV. My guest said it ok, no complaints.
No, I would not recommend this to a friendNot a fan of smart tvs.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just seems weak compared to the non smart tvs. Not satisfied with smart tvs. Had tried another brand as well.
I would recommend this to a friend- Pros mentioned:Picture quality
disapointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good picture but not as good as my larger one. Terrible remote. Took it back because of the remote.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rick. Thank you for sharing your experience with us. We’re glad to hear that you were satisfied with the picture quality of your LG TV (32LR655BPUA) model, though we understand the remote control didn’t meet your expectations. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For future reference, ensure the remote’s batteries are fresh and correctly inserted. Sometimes, a simple battery change can improve performance. Also, ensure there are no obstructions between the remote and the TV that might interfere with the signal. If you still have concerns or need further assistance, please send us a private message on social media @LGUSSupport. Our team is here to help and provide additional support or solutions if needed. ^Juvy
LG TV
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good value for money, but not a TV I would buy again…
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, SimonE. Thank you for sharing your experience with us. We understand your inquiry regarding your LG - 32" Class LR65 Series LED HD webOS TV. Your feedback is important, and we understand that the unit didn't meet your expectations for a future purchase.
https://www.bestbuy.com/product/lg-32-class-lr65-series-led-hd-webos-tv-2024/JJ8VPZHXTJ
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Solid buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Solid replacement to a previous gen Lg however a little disappointed that the tv mount location was changed from previous gen forcing me to buy a new tv mount.
I would recommend this to a friendTerribly small!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LG TV I bought initially had to be returned. It was so small my mom couldn't see any letters on it. I also had to jump through hoops to get it to work. I will not recommend it.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Judy. Thank you for sharing your experience with the LG TV (32LR655BPUA) model. We understand how important it is for a TV to meet your family’s viewing needs, and we appreciate you letting us know about the challenges you faced.
For setup issues, one helpful step is to ensure the TV’s display settings are adjusted for accessibility. You can increase the font size and enable features such as high contrast mode or screen zoom in the settings menu, which can make on‑screen text easier to read. You can find more guidance here: https://www.lg.com/us/support/help-library/lg-tv-how-do-i-use-live-zoom-on-my-lg-tv-on-webos-30--20153122616647. If you’d like us to assist further with your unit or explore alternative solutions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can look into this more closely. ^Juvy
tv
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.tv works as it should, it is slower than i like for
I would recommend this to a friend- Cons mentioned:Remote control
Bad remote
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Using Bluetooth is too complicated, remote control device is not sensitive to touch
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, EdwardK. Thank you for sharing your experience with us. We understand that the remote for your 32LR655BPUA TV isn't as responsive as you'd expect. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-32-class-lr65-series-led-hd-webos-tv-2024/6578177.p?skuId=6578177
We appreciate your patience. —Renzo
- Cons mentioned:Responsiveness
Not recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very slow to move across apps. Also it is 2.5 Ghz wifi so slow to react. wish i know this before purchasing. now realizing and it is already past my return period for best buy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Jack. Thank you for sharing your experience with the LG Monitor (32LR655BPUA) model. We understand how important it is to have a TV that provides smooth app navigation and quick connectivity, and we’re here to assist. we strive to provide reliable, high-quality products that exceed our customer's needs and expectations. For the slower app performance, we recommend clearing the TV’s cache to optimize speed: Go to Settings > Apps > Select the app and clear the cache.
Ensure the TV's software is up to date by checking under Settings > Support > Software Update. For guidance, you may visit https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. Regarding the 2.5GHz WiFi, while this frequency is sufficient for most streaming, it can experience slower speeds in environments with many devices or interference. If possible, try using an Ethernet cable for a more stable and faster connection.
If these steps don’t improve the performance or if you’d like further assistance, please send us a private message on social media @LGUSSupport. We're here to help explore additional solutions tailored to your needs. ^Juvy
ANNOYING VOICE !
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There is a very annoying voice that LG includes on this TV. Even lowering or increasing the volumn I heared an annoying voice say volumn up or volumn down. I don't need or want that annoying voice. Even when I called LG I heard that same voice. I returned this TV and bought a different brand.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Bonnie. Thank you for sharing your experience with us. We understand your concern about the voice announcement feature on your LG TV, model 32LR655BPUA. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.
The voice you mentioned is likely the Audio Guidance feature, designed to help users with visual impairments by describing on-screen menus. You can easily disable it in the TV's accessibility settings. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-how-to-turn-onoff-audio-guidance--20153119188011. We respect your choice to return the unit.
If you need further assistance, please send us a private message on social media @LGUSSupport, and our team will gladly help you. ^Juvy
Too Complicated -- Bring Back "Dumb" TVs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible factory setting color of peoples' faces. Extremely complicated fixes for this.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, MaryZ. Thank you for sharing your experience with your 32LR655BPUA TV. We understand your inquiry regarding the factory color settings and adjusting them to your preference. Your feedback is important, and we'd like to assist you further.
LG TVs offer various picture modes and advanced settings that allow for detailed color adjustments to achieve a more natural look. You can typically access these settings through the "Settings" button on your remote, then navigating to "Picture" and exploring options like "Picture Mode," "Color," and "Tint," or even "Color Temperature." Choosing a "Cinema" or "Filmmaker Mode" preset often provides a more balanced and natural color representation.
https://www.bestbuy.com/site/lg-32-class-lr65-series-led-hd-webos-tv-2024/6578177.p?skuId=6578177
For further assistance with adjusting the picture settings on your 32LR655BPUA, please send us a private message on Social Media @LGUSSupport. Our team will be more than happy to explore possible solutions and guide you through the process. We appreciate your patience. —Renzo
Bad TV - I'm done with Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Possibly the dumbest "Smart TV" I've ever seen. I had this TV for 3 weeks and finally hit the wall on the inability to mesh this TV with a DVR and two DVD players. The OS on this TV is anything but friendly. The TV could not sense different aspect rations and changing them is about a five click process through four nested menus. To top it off, Best Buy refused to accept the return. They just lost a good customer with 40+ years with them. I'll never step inside the store again.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your feedback with us. We understand your concern about the LG TV (32LR655BPUA) model and its compatibility with your DVR and DVD players, as well as the complexity of navigating the menus. We strive to provide high-quality products and ensure a smooth viewing experience. We appreciate your feedback regarding the OS and aspect ratio settings, and we’d be happy to assist you with optimizing the TV's settings to improve your experience.
To adjust aspect ratios more easily, we recommend using the TV's picture settings menu or enabling automatic aspect ratio detection, if available. If you'd like additional support or have further questions, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you. ^Juvy
Too complicated TV
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way too complicated for a TV. If you're not a tech nerd, forget it,
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, KayJ. Thank you for taking the time to share your feedback on your LG TV (32LR655BPUA) model. We understand that not everyone may have the same level of technical expertise or interest in technology. We aim to provide a user-friendly experience for all customers, regardless of their technical background. Your feedback is valuable as we continuously strive to improve our products and services. If you have any specific questions or concerns about the unit, please reach out to us on social media @LGUSSupport to assist you in any way we can and are dedicated to ensuring your complete satisfaction. ^Juvy
Don't bother with "Open Box" deals
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased an "open box" deal in "Excellent" condition. It was a great deal and was just going in our seasonal RV, so I thought it was worth taking a chance. The box arrived with only the TV -no power cord, no remote, no legs.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing your experience with us. We understand your concern about receiving your LG Monitor (32LR655BPUA) model without the power cord, remote, and legs, especially after purchasing an "open box" deal in "Excellent" condition. We're committed to ensuring that our products are delivered with all necessary components to provide a seamless experience.
We recommend checking with the retailer (Walmart customer service) at 800-925-6278 to see if they can provide the missing parts. If that doesn’t resolve the issue, please send us a private message on social media @LGUSSupport, and our team will be happy to assist you in getting the necessary accessories sent to you as quickly as possible.
We appreciate your patience and are here to help ensure your TV setup is complete. ^Juvy
New business model seems to be fraud.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWFUL. They lost the first shipment, double charged me. Don't answer the phone. Constantly say they have longer that normal wait times but all wait times are long and it's obviously their model. Avoid buying from this company at all costs. I just filed a fraud claim with Chase who told me they're doing this all the time.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with LG TV (32LR655BPUA) model. We understand your concern about an issues like shipment delays, double charges, and difficulty getting assistance arise. We are committed to providing high-quality products and better service, and we want to help resolve this for you. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
For more help, we recommend contacting our customer support team again and providing them with your claim details, including the fraud claim with Chase, so they can escalate the matter to the appropriate department. We understand this situation is urgent and important to you.
Please send us a private message on social media @LGUSSupport, and our team will prioritize your case to ensure a swift resolution. We appreciate your patience and look forward to assisting you further. ^Juvy
DO NOT WASTE YOUR MONEY ON A LG TV!!!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst TV I have ever had! I can hear the people talking on the TV but all of the people on the Show which is on channel 21 are not moving and I have to turn the TV off in order to get it going again and I WILL NEVER EVER GET ANOTHER LG TV AGAIN - THEY ARE GARBAGE!!!!!
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Jean. Thank you for sharing your experience with us. We understand that your LG 32LR655BPUA TV isn't performing as expected. To help resolve the issue, we recommend checking if the firmware on your TV is up to date, as an outdated software version can sometimes cause playback issues.
Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore further troubleshooting steps with you. If possible, kindly share any pictures or videos of the issue you're experiencing, so we can provide more accurate assistance.
https://www.bestbuy.com/site/lg-32-class-lr65-series-led-hd-webos-tv-2024/6578177.p?skuId=6578177
We appreciate your patience and look forward to helping you!
—Renzo