Customer Ratings & Reviews
- Model:
- LRTLS2403S
- SKU:
- 6470555
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers value the overall performance and spacious internal design of the 23.8 Cu. Ft. Top Freezer Refrigerator. Many appreciate its ideal size, quiet operation, and sleek, handle-free design. The internal water dispenser and effective temperature control are also well-received features.
This summary was generated by AI based on customer reviews.
Returned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this refrigerator. At first there were no problems ; delivery went smoothly. We were told that after 2 hour we would be able to put our food in the refrigerator. In the first 24 hours the freezer part of the refrigerator was cold but not as cold as what a freezer should be. By day 2 , the whole refrigerator was not cooling and about 400 dollars of food was lost. We called LG customer service and were informed of a food lost program they have. However, our case did not meet the requirements to receive money back. Not being happy with the situation, the only other option they gave us was the escalate our complaint and have someone else look over it. We were giving a case number and told we would hear back from them in 2 days. It has been 2 days and they have not called us back. Do not buy from LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Abraham. Thank you for sharing your experience with us. We understand how important it is for your LG Refrigerator (LRTLS24036S) model to cool properly and protect your food. One helpful step you can try is resetting the unit by unplugging it for 5 minutes, then plugging it back in to allow the compressor to restart. Also, please ensure the refrigerator has at least 2–3 inches of clearance around the sides and back for proper airflow, as restricted ventilation can affect cooling performance. You can find more guidance here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371. If you need further assistance with your unit or case follow‑up, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy
Set up issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is good. Many issues getting in installed and set up.
I would recommend this to a friendTAB Purchaser
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Refrigerator with ample space and shelving inside.
I would recommend this to a friendRefrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great refrigerator! Like that it has no handles it seems harder for children to keep opening the refrigerator.
I would recommend this to a friendNice Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it all except the water dispenser on the left side of refrig. It takes up too much room on the top shelf and it always gets bumped when removing anything on that side of the refrigerator.
I would recommend this to a friendRefrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice and spacious. Keeps food and drinks very cold.
I would recommend this to a friendWonderful and simple.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the freezer on top. 72 yr. Old going head first into bottom freezer not for me lol. Can see everything inside with one door.
I would recommend this to a friendMiss
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this refrigerator. It holds a lot! We use it everyday and it is so nice to have.
I would recommend this to a friendGood business
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Service was great and delivered on time. They didn't have to use the water kit.
I would recommend this to a friendSatisfied Customer!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my new refrigerator. The sales person was knowledgeable and the delivery was on time.
I would recommend this to a friendLG Fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came as said it would. Only reason not a 5 star is they did not install in house which we thought they were going to do
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 4 calls to customer service they finally delivered the correct refrigerator. The delivery people did a great job. Just took too long to get the correct one ordered. The appliance works fine.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with us. We’re so glad to hear that the correct refrigerator, the LG Refrigerator (LRTLS2403S) model, was finally delivered and is working well. However, we understand your concern about having been to make multiple calls and deal with delays before getting the right one. We strive to provide excellent services and ensure a smooth experience.
We really appreciate your patience throughout the process, and we’re happy that the delivery team did a great job once everything was sorted. If you have any further questions or need assistance with anything else, please don’t hesitate to send us a private message on social media @LGUSSupport. We’re here to help. ^Juvy
New fridge delivered.
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase. Guys delivered it in good condition.
I would recommend this to a friendGreat Fridge
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Having the water dispenser close to the inside is the door can get a little messy. I love how much ice I get.
I would recommend this to a friendWished we could keep it
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We loved it but couldn't keep it because it was too large for the space we have.
I would recommend this to a friendDonna
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I prefer the refrigerator with freezer on the bottom and double doors on the top. Other than that, it seems to be a good refrigerator. I have only had about a month,
No, I would not recommend this to a friendRefrigerator
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This frig has broken twice now in 1.5 years. The same part. The repairs take forever. Then you are scheduled for a repair and the Geek Squad doesn’t show up nor do they give you a call about not showing up. My repair window frame was from 7am-7pm and they didn’t have the courtesy to give me a call or text. They also wouldn’t let me hold for a supervisor. I will never buy from Best But again especially the Geek Squad insurance.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Veronica. Thank you for sharing your experience with us. We understand your concern about having your LG Refrigerator (LRTLS2403S) model break down multiple times, especially when it’s the same part, and then deal with delayed repairs and poor customer service. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth and seamless experience. We recommend contacting us directly so that we can help expedite the repair process or explore other options for you.
Please send us a private message on social media @LGUSSupport with your details, and we'll work with you to ensure you receive a timely resolution. We’ll also assist in addressing any issues with your repair service.
We truly appreciate your patience, and we're here to help ensure that you have a positive experience with your LG products moving forward. ^Juvy
Mount Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice And Spacious but hard to find the ice Maker. other than that its ok
I would recommend this to a friendIt’s ok
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Avg storage space, water is inside so when you fill up you leave the door open. I had to flip the door because of my kitchen layout and it was not easy. The support hinge did not fit correctly so I had to have LG send a repair man out who came with a new part that fit the same. He proceeded to knock on my neighbors doors all the way down the street until he found someone who had the tool he needed to Jimmy rig it the right way. Decent fridge just probably not the right one for my set up.
No, I would not recommend this to a friendGood Product and great price
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super great spaces, our sale rep super nice person very kind. The rebate was awesome
I would recommend this to a friend