Customer Ratings & Reviews
- Model:
- LRTLS2403S
- SKU:
- 6470555
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.6 out of 5 stars
to a friend
Customers are saying
Customers value the overall performance and spacious internal design of the 23.8 Cu. Ft. Top Freezer Refrigerator. Many appreciate its ideal size, quiet operation, and sleek, handle-free design. The internal water dispenser and effective temperature control are also well-received features.
This summary was generated by AI based on customer reviews.
Great product. Great service from start to finish.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall experience was excellent. From selecting/buying in store to the delivery and set up. I want to give a huge shout out to the two gentlemen that delivered it to my house. I don't know how they got it through my narrow front door, but they never gave up without a scratch.
I would recommend this to a friendLG Stainless Steel
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm happy I chose the LG stainless steel fridge it works well, and I don't have any regrets.
I would recommend this to a friendAwesome Frigidaire lots of room. price is right
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No dislikes to report exactly what I was looking for.
I would recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Dave. Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and we would be glad to help. ~Anthony
LG Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The LG refrigerator met all our needs for a second backup unit.
I would recommend this to a friendHappy with LG Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had to remove the doors from old fridge as well as this one to get it into my kitchen, but setup was easy and quick and the "fridge" and "Freezer" compartments are working well (as desired). Note: I did NOT hook up water line for the water dispenser, as am not using this feature.
I would recommend this to a friendNice large refrigerator for households
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Item in good shape, delivered quickly and works well
I would recommend this to a friendMy Refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The guys that came for the 2nd delivery were very professional and got the job done verty sufficiently manuel took charge and i felt good about him handling my refrigerator with care..
I would recommend this to a friendOpen Box
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The fridge is big and spacious and I love it but I bought open box that indicated one dent and there were 3.
I would recommend this to a friendHappy with this purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great fridge. I found it in Consumer Reports. Ordered it. it was delivered in less than a week. Only things that would make it better - a light in the freezer and a surface that magnets would stick to.
I would recommend this to a friendBest refrigerator for the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Better then i expected worth every penny. The set up was easy the water comes out nice and cold.
I would recommend this to a friendDesign flaw in shelves
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a little over a year go. Two of the large glass shelves have failed, broken at the plastic edge. The plastic literally crumbled. Obviously a design or manufacturing issue with the plastic. LG would not replace, said I could buy replacements for 100 dollars each. They said this happens sometimes when the shelves are overloaded, which they were not. By the way, these shelves were back ordered over a month, which implies this happens so often they cannot keep the replacement shelves in stock. Their customer service is worthless.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, John. Thank you for taking the time to share your experience and provide feedback on the LG Refrigerator (LRTLS2403S) model. We understand what you have faced with the design flaw in the shelves of your unit. We strive to deliver products of the highest quality, that meet our customer's needs and expectations. We take your feedback seriously, and we will be reviewing our processes to ensure that such incidents are addressed promptly and effectively in the future. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Perfect for Us
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect. Exactly what we needed. Looking forward to lower energy bills.
I would recommend this to a friendPoor quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The quality of the plastic used in the shelves is very poor. The main top shelf broke 3 times. I ended up building a replacement wire rack shelf. Several other shelves are being held together with duct tape. Does keep a good temperature. Avoid.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, this is not the experience we wish for our customers! Please feel free to fill out the following feedback form so that your voice may be heard regarding the LG - 23.8 Cu Ft Top Mount Refrigerator, Model LRTLS2403S. https://www.lg.com/us/support/feedback. Should you need support, please don't hesitate to contact us at (800) 243-0000 from Mon. to Sun. 8AM – 9PM EST. ^Chris
Save your money
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this unit about two years ago and it has not been a good successful purchase. The biggest issue was that the refrigerator does not get cold enough and all of my food has been going bad and getting molded. I had a technician come out and he expressed that the fans aren't working correctly now I'm out purchasing a new refrigerator.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thanks a bunch for sharing your thoughts about how the LG Refrigerator (LRTLS2403S) model is cooling. We're here to help ensure your fridge operates as desired. We strive to provide reliable, high-quality products and ensure a smooth experience. If cooling isn't as expected, check the rear airflow vents for blockages and ensure the temperature is set between 33°F–38°F for optimal food preservation. If internal fans are malfunctioning, it may involve inspecting the fan motors or control board based on the unit's age and service history. For more assistance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371.
We're also available for future product choices and setup guidance. Feel free to message us on social media @LGUSSupport for direct assistance. ^Juvy
Samsung refrigerator
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After delivery & installation techs left we noticed a very annoying high pitched sound. Thinking it would go away, no. Had to get Samsung tech out to baffle the sound.
No, I would not recommend this to a friendWater dispenser unable to use
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Was told they would make sure the water dispenser would be hooked up and running but could not figure out how to open water after line was hooked up so I still am unable to use water dispenser in fridge. Did not offer to have someone else come and see able to do. Just left and called it a day. Very disappointed in service and told one thing and then getting it will never use Best Buy again
I would recommend this to a friendBrand response from LGAnswers
Posted .Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to walk you through troubleshooting steps to resolve this issue. ^Jennifer
Avoid LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought the fridge on Thanksgiving day last year and had it serviced once. The fan was bad. Took me sometime to open a ticket with LG support and for their tech to come out. All my food gone bad during the 2 weeks period. I thought Samsung was the worse but LG is not getting any better. I should probably stick with American brands instead.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello! We'd love to look into what we can do for the food that went bad! If you could please contact us at the link below, we'll see what's going on. https://www.lg.com/us/support/contact ^Ian
Lg
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stay away from lg refrigerator. Horrible product.replaced the compressor 3 times. Still breaks every 6 months. Company does not care
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, RichardF. We understand your inquiry about your LG 23.8 cu ft Top Freezer Refrigerator (Model LRTLS2403S) and appreciate you sharing your experience—even when it’s been challenging. Reliable cooling is essential, so let’s try a troubleshooting step that can sometimes help stabilize repeated compressor starts and resets:
Troubleshooting Step:
Power Cycle & Diagnostic Reset: Unplug the refrigerator for 5 minutes to allow the control board to fully discharge and clear any stored error codes. Plug it back in and monitor whether the compressor stays on continuously for at least 10 minutes.
Condenser Coil & Level Check: While powered down, gently vacuum or brush the rear condenser coils to remove dust buildup, and ensure the unit sits perfectly level on the floor. Proper airflow and leveling reduce strain on the compressor start relay, which can help prevent premature shutdowns.
https://www.bestbuy.com/site/lg-23-8-cu-ft-top-freezer-refrigerator-with-internal-water-dispenser-stainless-steel/6470555.p?skuId=6470555
We’re committed to helping you put an end to this cycle of repairs. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to review your repair history, discuss your warranty coverage, and coordinate an in-depth service solution. We appreciate your patience and look forward to restoring your LRTLS2403S to reliable operation.
—Renzo