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Customer Ratings & Reviews

$1,999.99

Customer reviews

Rating 4.6 out of 5 stars with 1521 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, size, and design of the 25.5 Cu. Ft. Bottom-Freezer Refrigerator with Ice Maker. Many appreciate the ample internal space, quiet operation, and effective ice maker. The temperature control and lighting are also well-received. However, some customers have noted that the door seal can be quite tight, making the door difficult to open.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 5 Showing 81-100 of 1,521 reviews
  • Rated 4 out of 5 stars

    Temperature issue

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG replaced a French door LG. The refrigerator temperature control is on the lowest setting and it does not cool as much as the prior model. No issue with the freezer. I wonder if it is due to the door cooling strip of vents. See pic The doors hold the bulky gallons of milk and family sized juices and are super roomy.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi, This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We apologize for any inconvenience this caused. ^Vanessa LG

  • Rated 4 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the Refrigerator and the guys who brought it were very courteous and helpful. Took fridge door off cause our door frame was too small. Even moved old fridge into garage for me! Love the fridge! Exactly what we needed. Nice feature that it alarms if open too long!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Spacious, works great, fuctional storage. My delivery was smooth!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely spacious!! The perfect size for an apartment

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Simple and beautiful.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge.Simple. No fancy digital displays. No outside water dispenser. Exactly what I wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Happy Wife

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very satisfied with the LG Bottom Freezer Refrigerator!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Single door upper/lower freezer door style fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I love my new fridge! It’s in a home out of state so I’ve only used a few days but I love this style much better than my other one this style but with 2 doors or my side by side style. I would definitely recommend. I needed my handle on the other side but this one has that ability.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very big and spacious...I love it!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New LG refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the size and love the freezer on the bottom. The one probably I am having is adjusting the main shelves. I like the top shelf to house my juices and tea pitchers but by doing that I have one shelf area that is pretty much useless under it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent features. However, the left leveling foot is stuck in its highest position. I couldn't find a thin wrench to fit the nut above the free wheeling foot. I had to order a new foot from the parts distributor. Refrigerator was delivered 7/1/2020

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome fridge! Plenty of space. Light inside is super bright.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Refrigerator on top

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE, LOVE, LOVE this refrigerator!!!!! I want to buy another one!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    HIGHLY RECOMMENDED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG Refrigerator enhanced my domestic life. Happy owner.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love my new fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just love my new refrigerator. It is very roomy and such a good value

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Large Fridge

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge. We actually bought 2 and reversed the handle on one to make them into a double fridge. Perfect for a family of 8! Easy to use, no issues so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far, best refrigerator yet

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This particular LG refrigerator fitted perfectly in our kitchen space. We like the lower freezer compartment and the upper part was very easy on out backs (from bending). So far, we love it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    LG- You get what you paid for :/

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall the fridge is a fridge and is doing what it is supposed to be doing, but the reason I gave it a poor rating is because the seal around the freezer was damaged. So since the seal was damaged it caused the freezer to not work properly. I put in a service request as soon as I noticed and of course it took them a whole week to come out. In the meantime, I had to a place a heavy item to keep the freezer closed properly. When the tech came out, he was unable to fix it, even though I sent LG a photo of the issue in advance, and had to order the part.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are sorry your unit had failed and not working as designed. This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane LG

  • Rated 1 out of 5 stars

    Wide Temperature Fluctuations; Poor Outage Outcome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I want to start out by saying that I was upgrading from a 17y/o fridge of a similar size. It's been a few weeks I've used this fridge now and I am not impressed. During this period, I used both the Govee and SensorPush bluetooth thermometers for 24/7 temperature readings. Compared to my previous 17y/o fridge, this fridge failed to cool my food more efficiently. My older fridge had an average weekly temperature range between 34F and 41F with 40F+ excursions occurring just 1-2x weekly (lasting 10-30 minutes per temperature spike). This new fridge had an average weekly range between 32F and 45F with 40F+ excursions happening 3x or more weekly. Sometimes the temperature would exceed 40F+ multiple times per day for extended periods of time (even recorded a duration of 1.5 hours of elevated temperatures over 40F). My old fridge did this rarely, but this new fridge has these temperature spikes much more frequently. The freezer also did not meet my expectations. My old fridge had an average range between -12.5F to -2F on any given day. This fridge has a range of -10F to 10F and would rise to 10F 3 times a day and would remain elevated above 0F for an hour each time. And finally, I had an outage. During the outage I did not open the fridge/freezer doors at all. Ambient temperatures were at about 75F. My thermometers showed a 4 degree increase during the outage and recorded just over 41 degrees when the electricity turned back on. Fortunately the outage lasted about an hour. I've had outages that lasted 3 times longer last summer. That's 4 degrees per hour which means my food would have been over the 40F safe zone for 2 hours before electricity kicks in (not to mention the additional time it would take for the fridge to cool back down to below 40F). If I had been using this fridge last year I would have had to throw all my food out. I checked all around the seals of my fridge/freezer doors and checked for any airflow blockages. There are no objects or walls within 2 inches around the fridge and doors are opened sparingly. My fridge is loaded to about 30% capacity with lots of airflow room between items. I am so appalled by what I received in comparison to a fridge that is over 17y/o that I'm not sure I want to buy anything new anymore.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette LG

  • Rated 5 out of 5 stars

    Lg top refrigerator & bottom freezer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be a good solid refrigerator, Ive owned-it for a couple weeks now, Does not have a lot of fancy frills like on some refrigerators, Sometimes simple is best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG REFRIGERATOR.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with reliability that lasts forever.

    I would recommend this to a friend