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Customer Ratings & Reviews

$3,799.99
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Customer reviews

Rating 4.4 out of 5 stars with 539 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.3 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers praise the 22.5 Cu. Ft. 4-Door French Door-in-Door Counter-Depth Refrigerator with Craft Ice, especially highlighting the appealing craft ice and impressive door-in-door design. Many are satisfied with its overall performance, suitable size, and quiet operation. However, some customers express concerns about the shelf space and overall capacity not meeting their expectations.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 539 reviews
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    Wonderful refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator! We used to have a side by side and hated it. Never able to keep it organized. No problem with this one! Love the drawer, we keep snacks in it for the grandchildren, or for us! We have zero complaints!!

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    Excellent use of space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had it only two weeks but, so far, it has been great. The door-in-door design is impressive, especially for easy access/lift for gallon milk jugs.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Craft Ice!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had this fridge for a few weeks now and I love it!! The door in door is awesome and the craft ice is the best!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great frig! Great delivery date!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old refrigerator’s condenser died. I need a counter depth replacement ASAP that fit in the built in area of the cabinets. The guy at Best Buy took all of that into account. This had all the options I wanted plus a few and could be delivered quickly. Thank you !

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Great bar room fridge!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an additional fridge we have in our family room. The door in door is an excellent feature which we use daily. We also live the craft ice.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE THIS FRIDGE! Wouldn’t chose another. It’s perfect for our needs.

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    Awesome investment

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge and the verticality of it. I love the quick access with the door as well.

    I would recommend this to a friend
  • Cons mentioned:
    Shelf space

    Rated 3 out of 5 stars

    Craft Ice- Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option for craft ice. Wish the shelving was deeper

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, TonyaC. Thank you for sharing your experience with us. We understand that the LG 22.5 Cu. Ft. 4-Door French Door-in-Door Counter-Depth Smart Refrigerator didn't meet your expectations regarding the shelving depth, though we are glad to hear you enjoy the Craft Ice feature. We understand your inquiry and value your design feedback.
      https://www.bestbuy.com/product/lg-22-5-cu-ft-4-door-french-door-in-door-counter-depth-smart-refrigerator-with-craft-ice-stainless-steel/J7G56FPHHR
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Craft ice not working after 4 months

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have learned my lesson, don’t by LG. Previous LG refrigerator was expensive, died after 13 months, after 1,000 in repairs, lasted another 17 months. Purchased this LG, in September, delivered in February 2022, June 2022, craft ice has stopped working. No response from LG, so far. No sure what brand I’d buy, but not LG. Love the look and design, but not dependable.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    New Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    outstanding customer service. Refrigerator is perfect for a family of 5.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the frig and am more than pleased with the installation. The technician was superb. He was knowledgeable and efficient.Best we’ve experienced

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    I like it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, I love it! However, it is usually right at a year the ice makers always goes out on me. Regardless of the brand. But so far I love it. I love the craft ice, it is set for 6 but only gives me 3 at a time. But that’s ok.

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    Great features!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the flex drawer. The slim ice maker isn’t bulky and in the way. Plus there’s bonus craft ice in the bottom drawer. My favorite thing is the small handy fridge door for necessities without opening the whole door. Best refrigerator I’ve ever owned!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Amazing Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is awesome. Besides the beautiful appearance, no fingerprints show on the exterior. The ice-making system is amazing. It produces both regular cubes and the crystal-clear ice balls. In addition, the space inside the unit is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. Nice and quiet, nor fingerprints on doors, Lots of space. We had purchased another one in Aug that never worked right and was very loud. So very happy that Best Buy made it right and we were able to get this one instead.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    High Tech Amazing Product!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this refrigerator! It has a scotch cube ice maker that makes round ice cubes for the best on the rocks drinks. Also the open door too long sensor helps us remember to close the doors properly! This is a must buy product !

    I would recommend this to a friend
  • Cons mentioned:
    Capacity

    Rated 5 out of 5 stars

    Our New "Ice Box"

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving our counter dept frigh! Not sure we would like this smaller capacity unit but have adapted and are happy. This is one of the 4 appliances we purchased, going with the black stainless steel.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great Selection again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Recommended by Best Buy Tech after we told him our needs As always they hit a Home Run for us on selection. So Far no Negative issues works Great and as advertised it would

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the extras The door in door for common items without losing all the cool air, large shelf’s for platers The cubed ice, water thru the door and the craft ice All have been used during the holidays

    I would recommend this to a friend
  • Pros mentioned:
    Door design

    Rated 5 out of 5 stars

    The most featured filled frig I have ever had.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This frig met all of our expectations and needs. I like the middle beverage drawer. I use the water/ice feature on the door. I haven't had it very long, so I haven't explored all the many features yet.

    I would recommend this to a friend