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Customer reviews

Rating 4.7 out of 5 stars with 1062 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator's great storage capacity and overall performance. Many appreciate its clean design and nice size, as well as its quiet operation. The internal water dispenser and consistent temperature control are also well-received features, along with the massive door storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,062 reviews
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    LG 3 door stainless refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m loving this product. Just what I wanted. So spacious, durable, sleek finished, outstanding, and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Homeowner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good purchase, attractive and all the modern features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg for the win

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I love the sleek look of my refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    LG Fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A lot of room for a counter depth refrigerator. I would recommend this to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    LG Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge - sleek design and LG seems to be a reliable brand

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Nice Fridge but Parts Fail!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge with great features. Yet, after having it for 2 years, the condenser fan failed, causing distress due to the noise. Unfortunately, this was not included in the warranty. The repair is taking a week for the part to arrive and will cost us $400. Can LG refund us our $400?

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, BruceLee. Thank you for sharing your experience with the LG Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator. We understand your inquiry regarding the condenser fan and the repair costs you have encountered. Your feedback is important, and we want to ensure your appliance is operating at its best.
      https://www.bestbuy.com/product/lg-counter-depth-max-26-5-cu-ft-french-door-smart-refrigerator-with-internal-water-dispenser-stainless-steel/JJ8VPZ69ZV
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. —Renzo LG

  • Cons mentioned:
    Shelf adjustment

    Rated 4 out of 5 stars

    LG French door fridge

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than the 4 GE's I had before. Basic and simple! The cheese drawer lid is a little flimsy, but other than that good basic fridge!! slow ice making.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    No problems thus far with new LG refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator with spacious freezer and easy to reach shelves. Quiet icemaker.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Who knows

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge is ok, wasn’t thrilled with shelves. Less thrilled with the almost impossible task of keeping it connected to wifi(which was my main “need”, instructions are horrible, as far as cosmetics. It’s great. I really think Best Buy should walk you through and hook it up for you, not for free, but when u pay for the install etc. kinda hard to troubleshoot ur phone, talking to an agent, pushing buttons for WiFi, connecting back to app. I’m tired of writing this as much as I am the disappointment of the WiFi feature. The app is more of an apple homekit/alexa sorta deal. I’ve got all that, I want the app to have the fridge and not try to make me connect everything in my house to ANOTHER 3rd party app. Check out the app before u buy.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There is a lot of room inside and is working very well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Home owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like the new LG refrigerator. The installation crew did a fantastic job as well.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Refrigerator working

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a lot of room inside—shelves are adjustable and compartments are deep.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pretty shiny and bright

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shelving and space is much more and brighter then our older french door unit. Filters are easy to locate and replace. Currently working on bleeding system for ice maker.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! I highly recommend. Very spacious. Energy efficient. Easy to wipe clean inside and out

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG counter refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the refrigerator because the shelves are wide and shallow. We don’t have items stuck in the back which we don’t see for days. We also like the price adjustment when the refrigerator went on sale a few weeks after our purchase. The sales staff were helpful and even the delivery people were polite. Good all around personnel and product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Frig

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this frig! Super spacious in the inside door storage areas.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the look and a lot of space. Well-laid out interior, too, and we love the water and ice dispenser.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good fridge only have 2 dislikes, the freezer drawer just being free roll instead of having at least a dip in the drawer rails to keep it from going back and forth. And the shelf height/spacing. Almost have to remove an entire shelf to put anything of size in.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Spacious counter depth Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really love this refrigerator. It has large space. Have

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We absolutely love this refrigerator. Although it's slightly smaller than the one it replaced, the layout of the drawers and french door design provides more storage than the old side by side we used to have.

    I would recommend this to a friend