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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 1062 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.9 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers often highlight the Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator's great storage capacity and overall performance. Many appreciate its clean design and nice size, as well as its quiet operation. The internal water dispenser and consistent temperature control are also well-received features, along with the massive door storage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 44 Showing 861-880 of 1,062 reviews
  • Rated 5 out of 5 stars

    Noise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good refrigerator. doors do not get any fingerprints and the shelves do not get any stains, spills. Negative, the icemaker makes a lot of noise.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fridge. No frills, just something that keeps stuff cold. It’s a modern day fridge so I’m not going to give it some rave review. Check back in 15 years and I’ll update you. lol.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    1st time with LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is an ok appliance for small kitchens, but not a lot of space. Shelves can’t be adjusted to make room for tall items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great storage on the doors

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like this refrigerator. The side storage is wide (no ice maker or water on door). Only problem is the left door slams hard and shakes the whole fridge. I called Best Buy and they are sending someone to adjust the door next week.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Think again before buying!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was disappointed with damage upon install by Best Buy and customer service did very little to settle the issue. 3 years later the freezer drawer sticks and barely opens.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, Taylor. Thank you for sharing your experience with us regarding your LG Counter-Depth MAX 26.5 Cu. Ft. French Door Smart Refrigerator. We understand your inquiry regarding the freezer drawer operation and your experience. Your feedback is important to us.
      https://www.bestbuy.com/product/lg-counter-depth-max-26-5-cu-ft-french-door-smart-refrigerator-with-internal-water-dispenser-stainless-steel/JJ8VPZ69ZV
      For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    Good Value and Practical Spaces

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice stainless steel color and easy to use storage within. Upper refrigerator space allows for wide dishes or trays. Freezer drawer storage is great because cold things don't get slippery and slip out. Also the cool air stays down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchase and installation was smooth and professional Ty, Dan

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I holds a great deal of food and so far good performance. We flushed the cold water in the line much more than recommended, but still has some chemicals taste. Plastic compartments are vulnurable to break and have to be handled with extra care. Overall it is a good product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Spacious room for foods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and well lit . I don’t use ice maker and water dispenser

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It met our expectations from purchase to delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Buy Rocks!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrific product and the installation was perfectly done. They arrived on time very prompt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy access to refrigerator,love freezer on the bottom.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great fridge with a lot of features and it looks great in the kitchen!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr. Heuer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loved the delivery guys. very friendly and took their time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool Deal!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal and helpful sales person!et competition pricing and quick delivery.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr Roger Nelson

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG did not fit so we got a Kitchen Aid instead which works fine but has a vibration. A Geek Squad is coming to fix bibration

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 1 out of 5 stars

    No service available.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator died after less than 70 days. LG took over a week to get back to me, only to tell me that they did not have anyone to service it in the area. Fortunately best buy total tech helped bail me out with a return. Be VERY careful if you buy an LG product that you can get service in the area if needed. I wouldn't ever touch an LG refrigerator again. We do not live in the middle of nowhere. LG was just about useless. It's too bad, the refrigerator is a nice size for counter depth (though the doors are very deep).

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We highly appreciate your honest feedback regarding your experience. We always try our best to give our clients the best service we can, therefore it's distressing for us to hear if you had a bad experience. We want to make this right. However, we need to switch to a platform that permits back-and-forth messaging before we can look into this further. We would be pleased to see what we can do to help. You may call us on our customer support line at (800) 243-0000, or send us a private message on Facebook or Twitter using @LGUSSupport with your contact number, and we'll be ready to help. ^Jolly LG

  • Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best refrigerator we have ever bought. All products are easily accessible ( no hiding items)well lit. User friendly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Like it

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a decent priced fridge with more inside food storage space than a similar Samsung fridge. I didn’t want the water dispenser on the door and this is one of the few that has it inside. I did notice there is a little bit of a noise but it’s not loud enough to bother me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very happy with this purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what you would expect from a refrigerator. Good size and shape for the ice cubes. We rearranged the shelves and everything fits nicely.

    I would recommend this to a friend