Customer Ratings & Reviews

Hi, Samer. Thank you for sharing your experience regarding the LG Refrigerator (LS27T3230S) model. We understand how important it is for your delivery to go smoothly, and we truly appreciate the time and effort you’ve taken to follow up and reschedule. For any delivery or shipping issues, we advise customers to first contact the retailer or delivery company they purchased the product from to track the shipment and get an update on the delivery status. You may reach out to Best Buy customer service at 888-237-8289. If you’d like assistance with setup once it’s delivered or have any questions about your LG product, feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We’re here to help make your LG experience a positive one. ^Juvy

Hi there! We understand your situation on this. You can reach Best Buy's customer service at 1-888-BEST BUY (1-888-237-8289). They also have various other support options, including online chat, a support center on their website, and social media channels. You can find more information about these options on the Best Buy website.
https://www.bestbuy.com/site/lg-26-6-cu-ft-side-by-side-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/6593466.p?skuId=6593466

(Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo)

Hi, Brian. We appreciate you taking the time to share your feedback regarding the LG Refrigerator (LS27T3230S) model. We understand your concern about receiving damaged products—especially more than once. We strive to provide excellent services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit.
If you haven’t already, we recommend inspecting the packaging for signs of impact and taking note of any visible damage to help us investigate further. Please contact Best Buy customer service at 888-237-8289 to report the damage. Even though delivery was through a retailer, we’d like to step in and ensure that you’re not left without support.

Please send us a private message on social media @LGUSSupport so we can review your case and explore next steps to help resolve this. We’re here to assist and want to make sure you’re taken care of. ^Juvy

Hi, Valeriej. Thank you for sharing your experience with us. We understand your concern about your LG Refrigerator (LS27T3230S) model and the issue of freezing food in the refrigerator section. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience.

To resolve this, check the temperature setting; it might be too low. Try adjusting it up a degree or two and avoid placing food against the back wall where the coldest air is. For more help, visit this link: https://www.youtube.com/watch?v=2Ps0698vnwI. If you need further assistance, email us at lgdigitalcare@lg.sprinklrsupport.com, and our team will explore possible solutions for you. ^Juvy

Hello there, AnaR. We understand your inquiry and appreciate you sharing your experience with the LG 26.6 cu ft Side-by-Side Smart Refrigerator with External Ice and Water (Model LS27T3230S). We understand how important a smooth installation is, and we want to help set you up for success—even though the final scheduling falls to Best Buy’s team.

One helpful tip is to confirm that the pathway from your door to the kitchen is clear and that any tight turns or narrow halls are measured for sufficient clearance. For example, measure the width and height of all doorways, stairwells, or hallway turns to ensure the refrigerator can pass through without needing to be tilted excessively. Additionally, ensure that you’ve turned off any under-sink water shutoff valves and that the water line for the ice maker is accessible. Preparing the space in advance can often help installers schedule and complete the job more efficiently.

We understand your concerns about scheduling with Best Buy’s installation team. While Best Buy arranges the in-home installation, we want to support you every step of the way. Please send us a private message on social media @LGUSSupport so that we can gather any additional details—such as your order confirmation number and any installation window or location challenges you’ve encountered. Once we hear from you directly, we can reach out to our Best Buy liaison to advocate on your behalf and ensure your appointment gets scheduled as soon as possible.

If you notice any specific installation requirements—such as a need for a wider cabinet opening, clearance for the external water and ice dispenser, or any custom panel dimensions—please include those notes in your private message. That information will help us coordinate with Best Buy and confirm that their installers arrive prepared with the correct door-frame dimensions and connection components.
https://www.bestbuy.com/site/lg-26-6-cu-ft-side-by-side-smart-refrigerator-with-external-ice-and-water-stainless-steel/6593466.p?skuId=6593466
We appreciate your patience and want to make sure you enjoy your new refrigerator without further delay. We understand your inquiry and are here to help you coordinate the final scheduling and installation process. Once you’ve sent us a private message on social media @LGUSSupport, our team will work with you and Best Buy to get your refrigerator installed smoothly and correctly. —Renzo

Hi, there. Thank you for sharing your experience with the LG Refrigerator (LS27T3230S) model. We’re truly glad to hear that you're enjoying the unit’s performance—it’s built to deliver reliable cooling with thoughtful storage solutions.

However, we understand your concern about the delivery experience through the retailer. For future reference, our refrigerators typically require a clear path, a standard water connection, and leveling upon delivery. Most authorized retailers offer basic installation, but more complex setups may require additional prep or specialized installers.

If there’s anything you need help with regarding setup or operation of your LG unit, we’d love to assist. Please send us a private message on social media @LGUSSupport, and our team will be more than happy to help ensure everything is working perfectly. ^Juvy

Hi there, AdamC. Thank you for sharing your experience with us regarding the LG 26.6 Cu. Ft. Side-by-Side Smart Refrigerator with External Ice and Water - PrintProof Stainless Steel. We understand your inquiry about the noise level and energy consumption of the unit.

We want to assure you that some operating sounds are normal for a refrigerator, such as the fan running or the ice maker dropping ice. However, if the noise seems excessively loud or unusual for the Side-by-Side Smart Refrigerator, a simple step is to ensure the refrigerator is level and is not touching any walls or cabinets, which can sometimes amplify operational sounds.
https://www.bestbuy.com/product/lg-26-6-cu-ft-side-by-side-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/JJ8VPZHH9V
For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo