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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1311 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers recognize the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice for its popular Craft Ice feature, overall great performance, and appealing design. Many appreciate the ample storage space and the perfect size for families, as well as its quiet operation. However, some customers have expressed concerns regarding temperature control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,311 reviews
  • Rated 5 out of 5 stars

    Great Refrigerator!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn’t think Wifi connectivity was going to be useful. However, I do appreciate knowing the appliance is working as it should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in a need of a fridge i an affordable price but actually good. The glass let’s me see what things are in the fridge before opening it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Fridge with fast shipping

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its an amazing fridge price was the same as other places but shipping was great and Best Buy is always the way to go with

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator is exactly what I was looking for storage is a good amount and it is a great fit for my kitchen and quality is excellent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Out Lighted!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From day one I've been having trouble getting the touch screen to light up with one touch. I have to continuously touch it until it eventually lights up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it is very nice to touch the door to see what's in it and not have to open it. The ice cube sizes are great too.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    LG REFIGERATOR

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THOUGHT IT WAS A 3 DOOR ALSO THERE ARE NO HANDLES SO DOORS CLOSE TOO QUICKLY WITHOUT DOOR HANDLES ALSO THEY SHUT LOUDLY AND SHAKE BOTTLES ON INSIDE DOORS

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Kids love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An amazing fridge kids love it the best part of this fridge is the fact that you can see inside of it without opening your fridge

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service is very reliable and the appliance is a good brand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG only

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thank You for your help and brining the new item and taking the old with you

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Side by side LG

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan of the side by side and the black parts doesn’t open like my other one!!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, SeanF. Thank you for sharing your experience with your LG - 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice. We understand your inquiry and that the side-by-side configuration and the operation of the black door parts didn't meet your expectations when compared to a previous unit.

      Regarding the "black parts" that do not open as expected, you may be referring to the Mullion (or French Door Seal), which is the vertical bar on the left refrigerator door. On side-by-side models, this part is fixed, unlike some French Door models where it is hinged to seal the gap between the two refrigerator compartments. This design is standard for a side-by-side refrigerator.

      We would be happy to discuss the specific differences between this unit and your previous refrigerator, or guide you in maximizing the storage space and features in your current side-by-side unit.
      https://www.bestbuy.com/product/lg-27-1-cu-ft-side-by-side-smart-refrigerator-with-craft-ice-printproof-stainless-steel/JJ8VPZS938
      For further assistance and any specific concerns you may have, please send us a private message on Social Media @LGUSSupport. We appreciate your patience.

      —Renzo LG

  • Rated 4 out of 5 stars

    Poor ice quantity!!!!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far everything I expected. However, the amount of ice is crap. Three people always running out of ice. Even with the crafted.

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      Hi, thanks for your review! We're glad to hear you're satisfied with your 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice. Regarding the amount of ice your fridge provides- your feedback is invaluable to us! Please feel free to fill out the following feedback form: https://www.lg.com/us/support/feedback. Should you need support, don't hesitate to reach out to us! We're available via in-browser chat support for your convenience. More over, our phone based support is available Mon. to Sun. 8AM – 9PM EST. Please find more details for these support options here: https://www.lg.com/us/support/contact. We're here to assist you! ^Chris LG

  • Rated 5 out of 5 stars

    New refrigerator

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing it’s been an amazing purchase. The refrigerator is working perfectly

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tuterkkok

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the capacity. However don’t like the glass window show lots of fingers spots, would rather have the screen instead.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    First smart appliance that I have owned

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely great buy however I do have some issues with the ice maker clumping up once corrected still a great refrigerator definitely no freezing issues adjusting temperature is awesome

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Sam. Thank you for sharing your experience with your LG Refrigerator (LRSOS2706S) model. We understand the importance of having an ice maker that works consistently, especially when the rest of your refrigerator is performing just the way you want it to.

      One helpful step you can try is emptying the ice bin regularly and gently breaking up the cubes, as ice can naturally clump when it sits for long periods or when the freezer door is opened frequently. Making sure the freezer temperature is set between 0°F and 5°F can also help maintain ideal ice quality. For more guidance, visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-ice-maker-dispenses-crushed-ice-when-set-to-cubed--1337887676806. If you need further assistance, please feel free to send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy LG

  • Rated 4 out of 5 stars

    Cool fridge

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a really nice fridge, but the freezer side temperature settings seem to always be a little off.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wish we could give it a 5 star

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this fridge. Only downfall is we wish it would make ice faster. But im noticing from family member who have also bought new refrigerators that apparently that a thing now. That they all make is slow

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knock Knock

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it! I like the knock knock feature, we keep drinks and snacks in the window so we can see what’s available and what we need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    anazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new refrigerator it’s pretty awesome keeps my veggies very fresh.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fridge!! It has many nice features that work well to meet the needs of our family!

    I would recommend this to a friend