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Customer Ratings & Reviews

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$1,799.99
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Customer reviews

Rating 4.6 out of 5 stars with 1311 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice for its popular Craft Ice feature, overall great performance, and appealing design. Many appreciate the ample storage space and the perfect size for families, as well as its quiet operation. However, some customers have expressed concerns regarding temperature control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,311 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Updated kitchen

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge beautiful. Space is amazing. Only issue was it would not connect to the wifi as it says it should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge was delivered damaged, Best Buy responded promptly and new unit exchanged in two days. Excellent crew to deliver and set up. Customer service kept me informed frequently and up to date information.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase. I love that fact that there are no handles. Makes it look sleek & modern. Im satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Happy with LG Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new fridge and the craft ice balls are awesome in this Texas heat for keeping your drinks cold!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG smart kinda fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge really like the custom ice options Looks great works great very happy

    I would recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Knocked our socks off

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! Craft Ice Maker is awesome! If you're wanting the a great space and a convenience it's perfect.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge the see through window in the door, saves opening the door and electricity. Love the two ice makers

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Our new Fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge is perfect. Window is wonderfull. Kraft ice is so cool! Great value

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A pretty good refrigerator, the craft ice feature is a good touch

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Craft ice bad

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Refrigerator and Freezer work well. Bottom shelf broke (Glass). I replaced with a thick piece of Lexan. Also craft ice has to be replaced in first year and it broke again. The ice maker in door works really well.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with refrigerator that i bought and delivery was great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Defective ice machine on door

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item spacious good quality features enticing. Given a 3 rating overall as some features were defective on arrival and waited one month before completing repairs for the door ice machine

    I would recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We work really hard to make sure our customers love our products and service, so thank you for bringing this situation to our attention. At times, our staff may be a bit overwhelmed with the amount of volume that's processed daily. With that said, We appreciate the fact that we had a chance to serve you, and leave you with a final resolution which is a good working LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice and InstaView - Stainless steel. Feel free to contact us should you need any additional assistance with your LG Products. ~Tanisha LG

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Excellent Refrigerator.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator. Love the craft ice maker and large size.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent item highly-qualified recommend it to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Enjoying the Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mr. Lee helped with the order, very patient and professional. The product works great

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Get this BEFORE getting a Samsung

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WAAAAYYYYYY better than the Samsung French Door it replaced ( ͡° ͜ʖ ͡°)

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    LG REFRIGERATOR

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice design. Looks great in my kitchen. Love the craft ice feature!

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator. Very spacious. Thoughtfully made with great storage compartments. Craft I’ve is a major plus!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    space is excellent for the freezer and refrigerator.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent fridge. Easy features. Love the custom ice

    I would recommend this to a friend