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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1311 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice for its popular Craft Ice feature, overall great performance, and appealing design. Many appreciate the ample storage space and the perfect size for families, as well as its quiet operation. However, some customers have expressed concerns regarding temperature control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 1,311 reviews
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is a very nice refrigerator! I would recommend it to anybody

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love My Fridge!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator! I have had it for over two years. The Craft Ice Cube maker started making water instead of ice, but that got replaced for free under warrantee. The water/ice depensor still works. The InstaView feature still works. Lovin' it!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Stunning Fridge

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just received this refrigerator and it is beautiful!!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Superb!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent!!! Beautiful!!! Amazing!!! Wonderful!!!.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice refrigerator

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Based on looks so far it’s beautiful. See how well it lasts then I’ll update

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful. Never had an issue. Thank you Best Buy for being such a great help to us!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    All show no go

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Make no mistake this looks very nice in our home. The cooling was not working well, I have made several attempts to get service and LG Customer service is very difficult to navigate. It also was very difficult to have a service rep come out. Now our ice machine is not working, I have been waiting for 3 weeks for repair parts to be delivered. LG has not been a good experience.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Storage space

    Rated 5 out of 5 stars

    Great Refrigerator!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! A lot of space, and very easy to clean.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Far it’s been GREAT!! I love this refrigerator!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Family additions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The entire family is enjoying our new refrigerator and all its modern capabilities especially the ice balls. The fact that the light comes on with just a knock on the door is meet with such Enthusiasm. Forgot to mention an alarm sounds when you leave the door open long, its just simply Amazing.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Pass this one by.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best thing? Craft ice. Worse thing? Craft ice. Ice maker makes loud hammer sounds now only 4 months after purchase. When I call customer service in another country, they say someone will come out soon, but no scheduling so far. YouTube the craft ice maker problem and you will hear the known issue. Also, don’t buy for the door knocking light. It’s cute for a day, but then you’ll open the door anyway like you’ve always done.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We would be happy to help you with scheduling repair, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer LG

  • Rated 4 out of 5 stars

    Nice fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the fridge for about a month and we love it. Only issue is the craft ice doesn’t always produce ice as described. We changed the setting to produce more but it doesn’t therefore we run out all time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge only con not enough room for me magnets on front ;)

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not the fridge that i was expecting

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge only has 2 side by side doors, i really thought it was 4 individual doors because by the look of it, and i really thought the glass windows can be opened but unfortunately its just design and doesnt even open. Doesnt make any sense not like other fridge that the windows can be opened when u need inside you dnt need to open the entire door but this one isnt that kind. I am a bit disappointed with it as it wasnt the one i was looking for but due to the fact that it has been delivered and installed already i have no choice but to keep it.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Best Refrigerator I’ve had

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good refrigerator it look great and works even greater

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a three-year extended warranty w/ Geek Squad because the last frig I bought from Best Buy encountered major problems within two years after purchase. This LG hopefully will be a better choice.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not a bad choice

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this fridge originally for the craft ice balls. Had to have the parts replaced 3 times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new ref

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new refrigerator and definitely recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well i like the winow that is in the refrigerator side so i can see what i have as well as the secondary ice maker in the freezer helps with mixed drinks or whenevr you need more ice for something

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Floor model without drawers

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all I love it, but it didn’t have a drawer for anything in the fridge side. I looked online and it appears to come with one, I guess because I got the floor model those weren’t included

    I would recommend this to a friend