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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1311 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers recognize the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice for its popular Craft Ice feature, overall great performance, and appealing design. Many appreciate the ample storage space and the perfect size for families, as well as its quiet operation. However, some customers have expressed concerns regarding temperature control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,311 reviews
  • Rated 5 out of 5 stars

    Excellent Job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Customer Service. The crew for delivery were very meticulous by dropping them safely. No marks on the items. Very intact.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lg

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality best brand best service i believe Lg brand is the best

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    4dr look :) but its a side by side

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the fridge. I would only change the bottom drawer design to line up with top one & not have it stick out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice fridge, I'm still not sure what to use the Craft Ice for but I'm sure we will find a use later.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Lg instant view

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst customer service ever, i ordered a Lg an they put in a samsung i didnt notice untilthey had left , i went to best buy an was charged another almost $100.00 becauseThey made a mistake, B... the store mgr. had a very bad attitude from the beginning, a young man was helping me an she walked up an just shoved that employee out of the way an didnt ask can i help you she ask Whats up, not very professional at all , anyway the delivery people was wonderful. but because of the store mgr. attitude i wont buy anything else from them!!!

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, SandraGrace. Thank you for sharing your experience regarding the LG Refrigerator (LRSOS2706S) model. We appreciate your support of LG and are glad to hear the delivery team made a positive impression. It’s important that every part of the process reflects the quality you expect, and we understand how disappointing it can be when that doesn’t happen.

      While LG doesn’t manage retail store operations directly, we recommend confirming your purchase details with Best Buy customer service at 888-237-8289 to ensure the correct model—LRSOS2706S—is properly installed. If you need help verifying your unit or accessing product support, you can visit https://www.lg.com/us/support/product/lg-LRSOS2706S.ASTCNA0 for resources tailored to your refrigerator.

      If you’d like us to assist further or help escalate your case, please email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy LG

  • Rated 2 out of 5 stars

    Problems with Refrig and "Total Tech"

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The referigerator was installed on a Friday. By Friday night, the water filter area was leaking. Called Best Buy and Total Tech since I had signed up for this. Total Tech was virtually no help at all. They don't know the products and ultimately, after several calls, are having someone come out in a week. That person(s) is not a bestbuy person but rather someone they farmed this out to since they don't have any geekquad people available to help. The jury is still out but I'm not sure how I can keep a refrigerator that immediately started leaking and Total Tech has an okay pitch but the reason test is when something goes wrong. So far, something went wrong and Total Tech wasn't there to help.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer LG

  • Rated 3 out of 5 stars

    Hope the quality lasts...

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 week after it was delivered, issues started appearing. There was a leak and the ice maker was not producing ice, along with the cosmetic flaws and dents upon delivery. Luckily bestbuy was able to replace it, rhough it took several weeks. So far the replacement has been ok, hope it lasts.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love LG

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my LG refrigerator. It’s beautiful. I love the see through panel.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely satisfied

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new fridge! And the delivery guys were amazing!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint would be there is no storage for meats or butter. Other than that love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Handles are good for some things

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge, but no handles means constant hand and finger prints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good fridge

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Especially the window, very convenient and stylish

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent refrigerator with cool features. The "large ice ball" are nice the first week but never used after that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ......................

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i would recommend to everyone to buy a total protection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG best fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers were excellent they put in a new waterline and not even a drop of water.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is great,just wish the see through door opened.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Enjoying Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this fridge. It has all features I love especially different ice sizes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge great but customer service pretty bad. First fridge delivered got dents on the door. It took us several weeks and calls to get the final fridge. They said that $80-compensation was going to be sent but nothing came through. Disappointing

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Side by side frige

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fridge looks really nice. I love the ice options. Has plenty of door space which is very handy. Recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LG has quality, enjoy the two ice bins for special occasions. The glass double tap is just a benefit.

    I would recommend this to a friend