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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1311 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers recognize the 27.1 Cu. Ft. Side-by-Side Smart Refrigerator with Craft Ice for its popular Craft Ice feature, overall great performance, and appealing design. Many appreciate the ample storage space and the perfect size for families, as well as its quiet operation. However, some customers have expressed concerns regarding temperature control issues.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 63 Showing 1,241-1,260 of 1,311 reviews
  • Rated 1 out of 5 stars

    Water leaks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent fridge, but it leaks from the water dispenser.

    No, I would not recommend this to a friend
    • Brand response from LGAnswers
      Posted .

      We would be delighted to delve deeper into why your LG - 27 Cu. Ft. Side-by-Side Smart Refrigerator's water dispenser is leaking. Let's start by moving this to a private platform that supports back-and-forth conversation, then send us a private message on Facebook or Twitter using the hashtag @LGUSSupport, including the model and serial numbers of the refrigerator. We'll be more than glad to assist you! ~Rita LG

  • Rated 1 out of 5 stars

    This product was damage

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The drivers scratched my refrigerator and no one has called me

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there. Thank you for taking the time to leave us feedback. We are sorry to hear that your refrigerator was scratched during the delivery process. For the best assistance, we recommend you reach out to the BestBuy Customer Care Team. ^ Dan LG

  • Rated 5 out of 5 stars

    Disappointed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am writing to formally express my dissatisfaction with the installation service provided by Best Buy’s contracted installers. Since the initial delivery and installation of my refrigerator, I have not had access to water or ice. The installers informed me that the hose was too short but did not provide any solution or attempt to resolve the issue. Today, they also installed my stove and microwave; however, they again refused to assist with the refrigerator issue, despite the fact that I purchased a complete LG appliance package. At this point, my refrigerator is still not fully functional, and I continue without water or ice. I am requesting immediate assistance and a proper resolution to this matter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my LG 27 CF Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enamored with my new LG side by side refrigerator. The capacity is awesome as I still have a lot of empty space. The water and ice on the door works perfectly and the Ice Balls are excellent for water jugs. Tap the glass door and you can see everything inside. Plenty of wide shelves on the door. So far it has kept all the food well refrigerated. The freezer is also spacious and keeps everything well frozen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My LG fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new fridge. It’s perfect for my kitchen and I love how you can tap the glass to see inside without having to open the door.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really liked this refrigerator, but it was too big to fit in the spot that I had for it to go into. Unfortunately, I had to return it.

    I would recommend this to a friend
  • Pros mentioned:
    Craft ice

    Rated 5 out of 5 stars

    Great Fridge!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a great fridge!! Love the craft ice!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Spoiled with last fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall we like it,it doesn't have individual separately controlled meat and produce drawers, just saying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great refrigerator!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge, big inside for the footprint, we had limited space and this “fit the bill” : )

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Noisy ice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a bit different with no pull handles on the door but you get use to the disguised grip in the middle. Ice maker is loud when filling with water and dropping the ball ice. Scared my dog.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good refrigerator as of one month out. I lost freezer with the two ice makers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the fridge! Way more space and just perfect in my house! The ice balls are a huge hit in my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great deal for a sleek refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator looks great. Very easy to use features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great refrigerator,looks great in our kitchen.would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    side by side fridge

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great refrigerator. I love the craft Ice and blue light sanitation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for the price

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it but only complaint is the ice does run our frequently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lovely stainless steel refrigerator. Does not leave fingerprints easily on surface which is a bonus. Love the ice cube options!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 4 out of 5 stars

    Nice Refrigerator

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice, sleek, modern-looking refrigerator and I really like the see-through window. Smudges are very visible on the dark glass, so it requires constant cleaning. My only complaint is when the baseball-size ice balls drop into the plastic tray, it gets very loud, especially at nighttime. The ice tray is also heavy when it gets full, and sadly, it has already cracked.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Loving my fridge from best buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The refrigerator is awesome. I love it. The best buy team was efficient and did their job to make sure I was truly satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New owner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Newly purchased but very pleased so far with my purchase, very spacious and well built.

    I would recommend this to a friend