Customer Ratings & Reviews
- Model:
- LRFS28XBD
- SKU:
- 6532717
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the impressive capacity, overall performance, and appealing design of the 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate its perfect size and quiet operation. However, some customers have expressed concerns regarding the ice maker's functionality.
This summary was generated by AI based on customer reviews.
Refrigerator
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very happy with my refrigerator! Also the delivery guys were great.
I would recommend this to a friendRefrigerator Arrived Dented and Promised Gift Card
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience. My brand-new refrigerator from Best Buy arrived with a dent, and the delivery team said customer service would make it right. I was told I’d receive a $150 gift card as compensation — but weeks later, nothing. I’ve called several times, and all I get are excuses and no follow-up. It’s ridiculous that I have to chase down a company this big just to get what they promised. Between the damaged product and the lack of accountability, I’m completely done with Best Buy for appliances.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Brandon. Thanks a bunch for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We totally get how crucial it is for your new appliance to arrive just right, and we really appreciate you taking the time to fill us in on what happened. Just a heads up, it might be good to keep following up on that gift card compensation promised by Best Buy customer service at 888-237-8289. While the retailer takes care of compensation and delivery stuff, we’re more than happy to help out with any product-related questions. If you run into any performance issues or need a hand setting up your fridge, you can check out https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1 for manuals, troubleshooting tips, and warranty info.
And hey, if you’d like us to dive deeper or lend a hand, just send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy
- Pros mentioned:Overall performance
LG refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good refrigerator. Would definitely recommend this.
I would recommend this to a friend Internet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent buy. Only problem was everytime I try to log in LG says that my username is already in use in Europe. I am not going to change it as I have been using it for over 25 years.
I would recommend this to a friendRefrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be wider than the spec offered. I have an opening of 36 1/8 inch and it barely fit. Ice cubes are a tray that spills into the container. I have had for almost a month, seems to be doing everything else.
I would recommend this to a friendGood, but needs more.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator works just right for the price point. Just a few missteps on this unit, the freezer does not generate ice cubes and only dispenses from the frontal water dispenser. Shelf sizing is standard but bad design regarding use of space. Otherwise, it does its job and generally an OK product for simple use.
I would recommend this to a friendLove the new Fridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is just what we needed. The ice machine is totally separate from the freezer and our ice doesn’t have the freezer taste! Great product!
I would recommend this to a friendBIG FRIDGE
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BIG AND PLENTY OF ICE WAITING TO SEE HOW ELECTRIC PANS OUT
I would recommend this to a friendGreat purchase!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice! Plenty of room for items and shelves adjustable for larger ones. I’ve maker works great!
I would recommend this to a friendLG Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really pretty, large on the inside, sleek and shiny on the outside. I love it signals when the refrigerator has been opened too long or a door isn’t close all the way. It’s NEW and Fancy.
I would recommend this to a friendGreat
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good fridge. Keeps food cold ice dispenser works great
I would recommend this to a friend
Great service
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] Great service Gary was awesome and got a great fridge for me
I would recommend this to a friendGood refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's what we expected. We can't review ice maker as installers were not allowed to connect it to our existing copper line. The guys were efficient and friendly and didn' break anything...so better than most.
I would recommend this to a friendLG fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit is fine, but this was sold to us under the impression that it also had Craft ice, which is actually a model up from this one as explained to us at the store after sale
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, MauricioC. We understand your inquiry regarding the Craft Ice feature on your LG 27.7 Cu. Ft. French Door Smart Refrigerator. We appreciate you sharing your experience with us regarding the information provided at the time of purchase.
https://www.bestbuy.com/product/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-stainless-steel/JJ8VPZR6YW
For further assistance and any specific concerns you may have, please contact us on lgdigitalcare@lg.sprinklrsupport.com. We appreciate your patience. —Renzo
Great quality Fridge!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful refrigerator at a great sales price. First time owning a bottom freezer unit and it’s so much more user friendly than side by side. Great product with excellent customer service from Best Buy.
No, I would not recommend this to a friendFridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the ice and water dispenser. I had a problem with the first one that was delivered. They brought me a new one a few days later. No problems.
I would recommend this to a friendLg refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent replacement for what we had. Bigger freezer and similar to what we had at our last house. So day so good.
I would recommend this to a friendfridge
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.refrigerator works good Ice maker works great water dispenser works great as well
I would recommend this to a friendBest buy appliance sales
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great frig good space management and features easy to use Great experiwnce with delivery and promotions
I would recommend this to a friendPleased in Palm Beach
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. The delivery experience on replacement item was exceptional. Sebastian and his assistant were professional and very helpful. They were also very kind and respectful.
I would recommend this to a friend