Customer Ratings & Reviews
- Model:
- LRFS28XBD
- SKU:
- 6532717
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
Customers are saying
Customers are delighted by the impressive capacity, overall performance, and appealing design of the 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate its perfect size and quiet operation. However, some customers have expressed concerns regarding the ice maker's functionality.
This summary was generated by AI based on customer reviews.
Refrigerator review
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have purchased before with Best Buy and have always had great service and the products have always worked. We will continue to purchase from Best Buy all of our appliance needs
I would recommend this to a friendExactly what we wanted, and needed!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This LG refrigerator is exactly what we wanted. We had one just like it in our winter home in Arizona. We definitely like the French door at the top, and the freezer at the bottom.
I would recommend this to a friendLG better than Samsung
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice fridge. Was A little disappointed with ability to move shelving. But already returned one side by side fridge which didn’t fit so felt wierd about changing again. Freezer is huge.
No, I would not recommend this to a friendLg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service Good Frigidaire I love it Good deal
I would recommend this to a friendWonder worker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only had the refrigerator for one and a half weeks but loving it so far. The ability to see things from all angles is amazing. Also, it came with no dents.
I would recommend this to a friendMore light needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We liked this fridge in general but it was dimly lit with only one light at the top. We ended up returning it.
No, I would not recommend this to a friendBeware of cooling issues
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge in June 2023 along with a 5 year Geek squad warranty. In June 2024 my ice maker stopped working and was getting IF E erorrs on the display. Geek squad came out and determined the cooling fan needed to be replaced. They came back out a week later to fix. Then in Late September my fridge stopped cooling (52 degrees) and tons of food spoilage. Sears had to come out for 3 attempts at repairs. In the end they believed they needed to replace the compressor fan however the first part they ordered didn’t work as expected. The second time they came out they said they were going to order a few different parts and the appt wasn’t for another 3 weeks. Come to find out they never ordered the parts. I called Best Buy and after some research and investigation they provided the best customer service and approved an exchange. So while I will never buy an LG fridge again, I highly recommend the the geek squad protection plans as it covers food spoilage and repair costs and depending on the circumstance, an exchange. Also a big shout out to Best Buy customer service for providing an excellent customer experience. It is because of their service I keep buying from Best Buy.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your experience with us. We truly understand your concern about dealing with ongoing issues with your LG Refrigerator (LRFS28XBD) model. We strive to provide top-notch products and exceptional services to ensure a smooth experience. We’re happy to hear that Best Buy and Geek Squad were able to provide the support and service you needed for your warranty. It's great to know that they were able to assist with an exchange, but we sincerely regret that your experience with the fridge was not up to the standard you should expect from LG.
We are constantly working to improve our products and services, and your feedback is invaluable. If you ever reconsider purchasing another LG appliance in the future, we’d be happy to provide support to ensure a better experience. Please don’t hesitate to reach out to us on social media @LGUSSupport if you have any future questions or concerns about LG products.
We appreciate your patience throughout this process and are grateful that Best Buy provided such excellent service. ^Juvy
LG Refrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice refrigerator. I love the features and the quality is excellent. Would definitely recommend the product.
I would recommend this to a friendCustomer service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is great delivery people r the worse I ever dealt with
I would recommend this to a friend- Cons mentioned:Ice maker
Broken ice machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has been less than a month and ice machine is broken.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ricardo. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We understand how important it is to have the ice maker working properly, and we appreciate you letting us know about the issue so soon after purchase.
For this model, one helpful step is to reset the ice maker. You can do this by turning the ice maker off using the control panel, waiting about 30 seconds, and then turning it back on. Also, check that the water supply line is fully connected and the valve is open, as restricted water flow can prevent ice production. You can review more guidance here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. If the ice maker continues to malfunction after trying these steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy
- Cons mentioned:Ice maker
No ice in freezer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator and freezer work fine but ice maker in freezer hasn't produced any ice in the 5 days we've had it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello! Your icemaker is more important than ever with summer here, and it'll be our pleasure to see what's going on! We've attached a link with more info, and if issue persists after following the troubleshooting, please be sure to reach out with the second link below; we'd love to help. https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice-CT10000021-1400773605181 https://www.lg.com/us/support/contact ^Ian
Fridge
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The doors don’t close easily on top. You have to make sure they close otherwise it’s great and very nice.
I would recommend this to a friendsecond time around
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the second time around was Great ,the two guys that came over were real helpful and careful when installing our new fridge, great job, they were know how of fridge mechanics thanks
I would recommend this to a friendLG Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this LG French door. It is very roomy. It looks fantastic in our kitchen and serves our needs well.
I would recommend this to a friend- Cons mentioned:Ice maker
Regrigerator
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker did not work. I had to return the item. will not buy it again
No, I would not recommend this to a friend LG awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I replaced my old LG and bought the same model we are in love with it . I will recommend if you need spacious refrigerator.
I would recommend this to a friendGood refrigerator
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice refrigerator, but the doors slam and need to be adjusted. Not sure how to do that.
I would recommend this to a friendLG Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, a great refrigerator just the shelves aren't as accommodating as would like?
I would recommend this to a friendCustomer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied overall and the delivery and installation was professionally done and the removal of the old appliance was done well.
I would recommend this to a friendLG French Door Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's absolutely everything I wanted in a refrigerator! I like the bottom freezer and I love both doors opening up so I can put a sheet in it!
I would recommend this to a friend