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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1112 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are delighted by the impressive capacity, overall performance, and appealing design of the 27.7 Cu. Ft. French Door Smart Refrigerator. Many appreciate its perfect size and quiet operation. However, some customers have expressed concerns regarding the ice maker's functionality.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,112 reviews
  • Rated 5 out of 5 stars

    A must buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was perfect fit for my house measurements were on point

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG know appliances

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My 3rd buy. Lg know appliances. The best refrigerator. Reliable spacious. Loooove it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Na

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything works well, does its best, keeps everything cool!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So long Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything appears to be working well, especially the ice maker. That's why we got rid of our Samsung

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Timely delivery

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery showed up on time and product was assembled properly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great choice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great solid fridge. Loads of space and great water and ice dispenser. Great choice for me

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Far inferior to my 10-year old LG that I replaced

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to replace a 10-year old LG refrigerator. This model seemed like the modern version of it. But -- no adjustable shelving, no two-tier shelves, no adjustment on the door bins. And the dispenser for ice/water is shorter, with no pull-out little shelf. Have to hold a container under the spouyt to fill. What heppened LG???

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    LG Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m enjoying my new LG. Thanks Best Buy; Always meeting my needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge purchased with help from Nick

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service from Nick at Best Buy, thank you for your help!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, service and delivery-install. In stock good price deliver in 2 days!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good salesman, good product, good install and haul away. Very happy with Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent the delivery was great, and the installation was great

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Water taste horriable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to replwce and old Samsung refrigerator with a water/ife dispenser. I choose this one for manuy reasons but the only issue was a HUGE issue for our family. The water taste horriable, like chlorine. I tried trouboe shooting it on my own which didnt work. Best Buy did swap it for another and i had the same peoblem. I retuend the second one and went with a GE no water issues.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hello there, JacquieO. Thank you for sharing your experience with us. We understand that you've encountered an issue with the water taste from your LG French Door Smart Refrigerator (LRFS28XBS). Your feedback is important, and we'd like to assist you further.

      We understand your inquiry regarding the water quality. It's recommended to flush several gallons of water through the dispenser after initial installation or filter replacement to clear any trapped air or carbon particles, which can sometimes affect taste.
      https://www.bestbuy.com/site/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-printproof-stainless-steel/6532722.p?skuId=6532722
      Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo LG

  • Rated 5 out of 5 stars

    French Door Refridgerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this fridge. The indoor ice maker saves space and I love the well placed drawers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the new refrigerator. So much nicer than the old one and we got it at a great price!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation team was excellent. Product met my expectations

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LG -27.7 Cu . Ft French Door Smart Refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This LG French Door Smart Refrigerator is Excellence nice and cool , Recommend to buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Life’s Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful color and layout Building a new house and picked the quality / layout of LG over the hard to resist deals Samsung was offering!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very functional. Easy to learn and well made. Would order again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent condition

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge was in excellent condition and everything I could have asked for.

    I would recommend this to a friend