Customer Ratings & Reviews

Great fridge, have everything i was looking for and has easy access to everything!

I love my new refrigerator. Has all the features and plenty a room and even more room than I thought it would have. But more importantly than the product ourselves person was outstanding. Very knowledgeable, helpful and stayed with me 30 minutes after the store closes making the deal. Thank you very much

The problems with the refrigerator started from the very beginning. The Best Buy delivery guys were the best. Professional, knowledgeable and the installation process was a breeze. When I purchased the refrigerator I was told it has a dual ice maker. It isn't, but that was the least of the problems. 2 hours after the installation, the freezer is at 0 but the refrigerator is not getting cold. I hear the compressor running, it's blowing cool air, not cold. I wait 2 more hours and it is still not cold, so I call LG customer service and end up somewhere in Asia. I can barely understand the representative and she appears to have a hard time understanding me. She says it takes 24-48 hours for the ice maker to start making ice. I knew that from reading the owner's manual and again I tell her I'm calling about the refrigerator not getting cold. She says it can take 24-48 hours for it to reach proper temperature. She suggests I take all the food out and wait 48 hours What?? Never heard of such a thing. This particular model does not tell you what the inside temperature is so I purchase a thermometer and now 8 hours after the install it is at 50 degrees. The next morning I get up and there is a fault code. IF E and the refrigerator is at 30 degrees even though I have it set at 37. The compressor is constantly running I call customer service. Same communication problem. It is Tuesday and we are leaving to go on vacation on Thursday. The representative says they will send a repairman on Friday. I explain to her that I am leaving on Thursday and I need a repairman on Wednesday. She says it's impossible. I ask to speak to a supervisor. She puts me on hold and after 10 minutes she said someone will call me back within 24 hours. No one ever called. The next day the fault code is gone and it's making ice. We go on vacation On Friday a big box from LG is delivered to the house. I have a neighbor pick it up. On Monday a repairman arrives. I tell him from my ring doorbell we are not home and was never informed anyone was coming. When we return from vacation, I open the box and it is a whole new ice maker door panel. Clearly LG is aware of this problem, why else would they just send a new replacement part before a repairman even takes a look at it. Now it's making a funny noise. I'm done. It has to go. I go to Best Buy, explain what happened and immediately I'm told to pick another model, which I do. A whirlpool. LG makes great TVs, but they do have issues with their refrigerators. LG customer service was the worse. Best Buy's service was the Best. If I had bought it somewhere else, and they wouldn't take it back, i am positive it would just be one problem after another.

I absolutely love this fridge. It has a large capacity (which is really needed with 2 teenagers in the house). The black finish gives it a very modern look. There’s nothing bad to say about this fridge. I highly recommend it.

Working wonderfully! Very convenient and easy to clean. Bins are easy to organize.

Only had it a couple months but it's working well, and quite spacious. Only negative so far is the in-door ice maker is a bit louder than my previous fridge and every couple weeks the ice will jam in the bin at the top; the system stops making ice until it is opened and knocked loose. Also wouldn't mind if the temperatures displayed were measured instead of set points.

Love the wide shelves, Runs quiet. Lights for water and Ice at night are nice.

I love this refrigerator. I previous had a side by side that was left by the former homeowner. It just recently went to refrigerator heaven so I purchased this LG 27.7 Cu. Ft french door and love it.

Great fridge so far. Love the size! Very happy with it. And got it for a steal!

Excellent product! It is exactly what I expected. I am enjoying this refrigerator/freezer.

It's so beautiful and large capacity the freezer is large and fits alot more meat then my old one I love the look the space and the ice cubes they are round love love love

This refrigerator works great for us. I was concerned initially about the very small ice storage, but the unit comes with an ice drawer for the freezer, and the unit makes ice really quickly. The size of the freezer is nice - the only minor drawback is that some of the side storage in the refrigerator is smaller than we were used to. So far we really like it!

Like the size, not crazy about trying to find the buttons for ice. Not lit.

Purchased this over one month ago. I love all the extra space I have . I previously had a side by side and space was limited. Getting accustomed to freezer on bottom but i do have a lot of space.

They guys who delivered it were great and very nice! They were also very helpful with explaining everything about it to! But putting it together was very easy and pretty self explanatory. You dont need any additional tools it come with everything you need and if you get the app it will remind you when to hange your water filter and air filter. (Mine didnt come with the air filter and i dont really know if it needs one or not.)

I'm very happy with my refrigertor from best buy !It work perfectly and the installation service at my home was excellent .Great experience overall

Whirlpool is a really great manufacturer. I have bought LG a long time ago 20 years ago and I was going to try LG again and I returned it. I should have went with my feeling to never use LG and stick with Whirlpool refrigerators and dishwashers and washer and dryers they make a very good product

I got this item for my mom as a Christmas gift and she loves it.

The water line for the icemaker is pretty bad. It kinks and we’ve replaced it and the new one does the same thing. It also doesn’t provide hardly any ice. Yes, there is a space in the freezer to place extra ice, but it can’t keep up with demand.

Works great…so much nicer with French doors. Really like the lay out.