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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1112 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,112 reviews
  • Pros mentioned:
    Overall performance

    Rated 2 out of 5 stars

    Damaged floors during installation

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The overall function of the refrigerator is good, but the ice machine constantly jams (ice gets stuck and you have to manually empty the ice machine). Also, Best Buy used a third party vendor for delivery and installation of the refridgerator. During installation, my hard wood floors were scratched. After repeated efforts, I have been unsuccessful in receiving reimbursement for the claim for damages. I have reported this issue to Best Buy on at least 5 occasions, and they will not help. This is very frustrating.

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi, Jon. Thank you for reaching out about your LG Refrigerator (LRFS28XBS) model. We understand the importance of having an ice maker that works smoothly and a delivery experience that protects your home.
      One step you can try for the ice‑jamming issue is removing the ice bin, emptying any clumped ice, and letting the bin dry completely before reinstalling it. This helps prevent pieces from sticking together and blocking the dispenser. For more guidance, visit https://www.youtube.com/watch?v=OoEaGguBfew. If you need further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here to help. ^Juvy LG

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Menko

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge works perfect. Highly recommended for anyone looking for a fridge.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 4 out of 5 stars

    Standard Refrigerator & Great Installation Crew

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is nothing fancy. However, that’s why we purchased it. We were on a budget and this refrigerator met our needs. The only thing I’m not fond of it the water dispenser doesn’t produce cold filtered water. Not a dealbreaker we just use ice. We had some trouble getting this fridge in through the sliding glass door and installation crew went above and beyond to get it in and installed. Both were patient and considerate individuals.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Fantatstic Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this refrigerator! Adjustable shelves, lots of space, with 3 drawers and door shelves with varying heights/depths. Multiple water & ice options. Freezer also very spacious with 1 drawer and 2 sections. Price was reduced via sale too. Highly recommend this fridge!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Too much space in it , good product. I am happy for gave right decision.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Love this French door fridge

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fridge has been great! Large and easy to clean. Shelves are adjustable as well as the side bins on the doors. Has held up very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Refrigerator and even better suctomedr service in the store.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Overall performance

    Rated 4 out of 5 stars

    A nice refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little on the small size. But it works well, good storage and design..

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    We call her Gloria

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Because she is a glorious fridge! It’s nice a roomy. The ice and water on the door functions nicely. Highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Design
    Best Buy Employee

    Rated 5 out of 5 stars

    Love it

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] So in love! So spacious and keeps my food so fresh

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Fueling my crushed ice addiction

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s been six months since I’ve purchased this refrigerator and I highly recommend! Storage capacity great for my family of three. Cubed and crushed ice awesome only con is having to go into the ice compartment and shake it up to dislodge I clumping , that is minor. I’ve since added the washer ☺️LG is great!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator is excellent. It is far more spacious than our prior side-by-side refrigerator, and it is far easier to access items. The water/ice dispenser in the door is fantastic. The refrigerator is also very quiet. BestBuy was great through the purchasing/delivery process and accommodated our request to move up our delivery date.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    High Quality LG Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this fridge to replace our old one, making it the first modern refridgerator we have ever bought. It works great! Tons of storage, and cool features.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Nice fridge, fits better against a wall than most

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. Fits perfectly against a wall because the hinges don’t hang out as far as most other models. Got a whole new LG kitchen and the smart features and quality are great.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This refrigerator works very well and has a lot of space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks great and a lot of room

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Been wanted to upgrade to this style of Fridge for years, wish I did it sooner. I went with LG as they seem to get the highest average reviews plus I like their electronics. Love the smudge free stainless, it actually works! I like that it filters the air that enters the inside, one gripe i do have is the shelves are not as adjustable as I had hoped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mt New LG refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very pleased with our new LG 27.7 CU Ft French Door refrigerator. WE especially like the roominess inside, the number of shelves, That we can remove half of a shelf to keep our tall bottle items inside rather in the door. Also, The fact that it doesn't show fingerprints.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Must Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful fridge that has plenty of capacity. Second LG fridge, the first we had for over 15 years.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Big girl

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much room, we love it!! Love the ice & water outside on the door

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brandon ,my salesman recommended the refrigerator. The new slim ice maker and vegetable crisp drawer with temperature control is a plus.

    I would recommend this to a friend