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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1112 reviews

Rating Filter

Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Design

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

92%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,112 reviews
  • Rated 5 out of 5 stars

    LOVE IT!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So much space, freezer drawer holds a tremendous amount and is so accessible. The refrigerator bright and spacious.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr. Thomas E. Kippenberg

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Employee was very knowledgeable about the Refrigerator we bought. However, where do I get my $170.00 redemption I am supposed to receive. Do I check at the store.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Homeowner

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and all the items work very well. We are happy we bought it.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    My new bestbuy Refeigerador

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    simply love it ❤️ perfect capacity, fits perfectly in my kitchen.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot believe the space that’s inside here. Containers are large, very pleased.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have more room than we did in our old unit. Love the style and pull-out freezer section.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Neil_Robert

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice refrigerator! My wife and I are very happy with it.

    I would recommend this to a friend
  • Cons mentioned:
    Ice maker

    Rated 1 out of 5 stars

    LG products are crap.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second LG Refrigerator we have purchased. The first we had to have to compressor & icemaker replaced. We then had trouble with the freezer. By now it was outside the warrenty. We bought another LG to replace the old one. We did this to keep all the appliences matching. The new LG refrigerator has a problem with the water filter. Have had Best Buy out twice. The first tech. said I needed to buy the filter from Best Buy. Which I did. I request to have one of their techs install it. He came out and could not get the filter installed. He said the refrigerator needed to be replace and he had to call customer service. He went out to the front yard to call customer service. He then got into his truck and drove off. I called Best Buy and they didn't have any idea what was going on. They then told me I had to call LG. At his point I told them they would have to call. Whick they did I'm on hold now for the second time. (got cut off the first time).

    No, I would not recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, ThomasK. Thank you for sharing your experience with us regarding your LG 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - PrintProof Black Stainless Steel. We understand your inquiry and the difficulties you have encountered with your first unit, as well as the current challenge with the water filter installation on your new refrigerator. We understand that having issues with the retailer's service process and product components is concerning.

      We want to assure you that we are committed to providing reliable appliances. Regarding the water filter issue on your new refrigerator, the filter is designed to twist and lock into place easily. A common tip is to ensure the new filter is aligned correctly and pushed in firmly before twisting it to the locked position.
      https://www.bestbuy.com/product/lg-27-7-cu-ft-french-door-smart-refrigerator-with-external-ice-and-water-printproof-black-stainless-steel/JJ8VPZRHLK
      For further assistance, specific troubleshooting for the water filter housing, and any concerns you may have regarding your PrintProof Black Stainless Steel Refrigerator's performance or service, please send us a private message on Social Media @LGUSSupport. We appreciate your patience. —Renzo LG

  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a great purchase would recommend this to anyone looking to get one with lots of space

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Nice refrigerator

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tons of room, has a nice layout of shelves. Freezer has plenty of room.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good, Excelent LG - 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and was installed easily by the Best Buy team

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Happy with purchase - Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are happy with this refrigerator. There was an issue with the freezer door and handle upon delivery, but that was resolved fairly quickly. Everyone, the sales person, the delivery men and the repair person were very personable and did a great job! The only thing we are slightly disappointed in is the shelves on the doors are not adjustable, but this was something that we just did not notice when purchasing and have adapted to it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great LG frig

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is our first LG frig. Great frig. Ice maker in the door, so clears up more inside the frig. Would have been 5 stars, but there is no way to cancel annoying door alarm.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fridge but needs rework on design

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly I wish I didn’t have to open both sides and closing you need to be careful not to close like a normal fridge

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Refrigerator. Meets my Family needs. Very satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Lg refrigerator

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service ..cooling system was very good. Space are big. Totally satisfied by purchasing that

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this Refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about this refrigerator and very happy with it

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love my new frig

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new refrigerator. Replaced an older one which stopped working. Hoping to have better luck with this one.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Another great LG product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great, has plenty of space inside. It also makes ice at a rapid rate.

    I would recommend this to a friend