Customer Ratings & Reviews
- Model:
- LRFS28XBS
- |
- SKU:
- 10886064
Customer reviews
Rating 4.6 out of 5 stars with 1112 reviews
(1,112 customer reviews)Rating by feature
- Storage Capacity4.8
Rating 4.8 out of 5 stars
- Quality4.7
Rating 4.7 out of 5 stars
- Design4.7
Rating 4.7 out of 5 stars
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Best product
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this Fridge. Works great. Ice machine is fast.
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 1 out of 5 stars
Customer Service :-(
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I Purchased the floor model of this refrigerator. When I was in the store it had no marks, dents or scratches. When it was delivered to my house, there was a huge dent and several scratches on the door. I told the Best Buy delivery team that I was not happy with the product and that I wanted a different one. They were terrific and said no problem. I was called a short time later by Best Buy customer service who apologized for the damaged item and stated that they would be delivering, a replacement refrigerator two days later. I Received an email the following day saying that it would be three days later. The Delivery date came and I received another email that morning saying that the delivery was canceled. I called Best Buy customer service and was told that replacements are not done that way and that I would have to go back to the store to see if there was another floor model available. And that if there weren't any available then they would send me a brand new refrigerator. I asked why would I have to go to Best Buy twice to purchase a product that came to me defective from their end. I was told that is the way the process is done. I had no choice but to go back to the store around 30 minutes after the phone call and explained the situation to Customer service there. They apologized and told me that Best Buy customer service should have just replaced the refrigerator with a brand new one and that It wasn’t necessary for me to come back to the store. The store then replaced my item and I had to wait four more days to receive the refrigerator. For each delivery date that I was given by Best Buy I had to Use vacation time from work To wait for the products that sometimes never came and I wasn’t given any kind of discounts or anything for my troubles. I can see why customers nowadays order mostly through Amazon. The refrigerator is terrific, but the customer service and the shopping experience was horrible
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Black Stainless Steel
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there. Thank you for raising your concern. I'm so sorry to hear that you've had a terrible experience with Best Buy and LG. I can imagine how frustrating it must have been to deal with the damaged floor model and the subsequent communication issues.
First and foremost, I want to acknowledge your frustration and apologize for the inconvenience you've experienced. It's unacceptable that you had to deal with multiple broken promises, missed delivery dates, and wasted vacation time.
I want to assure you that we're committed to providing excellent customer service, and it's clear that we fell short in your case. I'm going to escalate this issue to our customer service team and provide them with your feedback. We'll make sure to review our processes and procedures to prevent similar issues from happening in the future.
Regarding your specific issue, I understand that you were told that replacements are not done that way, but in hindsight, we should have prioritized resolving the issue quickly and efficiently. I apologize for the extra stress and inconvenience caused by the multiple phone calls, emails, and store visits. Please know that we're taking your feedback seriously, and we'll do everything we can to improve our customer service. We appreciate your honesty and willingness to share your experience with us. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love this fridge
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this fridge, has given me no problems and met all my expectations!
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
No, I would not recommend this to a friend Rated 5 out of 5 stars
LOVE IT!!!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I HATE the water and ice in the door features and how much room they steal from the inside door storage. This model has the on the top freezer shelf (where it melts less than it does on the door) and a little water station just inside the fridge door. That gives me back enough room on the door to store almost 24 bottles of water or whatever.
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Love french door refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice size trays on doors; plenty of room. Stainless steel looks great.
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Runs quiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.iT IS VERY QUIET AND THE TEMPERATURES ARE ACCURATE WHEN COMPARED TO A LIQUID THERMOMETER
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Great fridge!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am loving this fridge! It seems so much bigger than my last fridge because the layout is so much better.
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
I would recommend this to a friend- Cons mentioned:Ice maker
Rated 4 out of 5 stars
LG Refrigerator
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Spacious capacity, clear instructions on face of refrigerator. Ice maker is well designed but took too long with initial ice making....almost 50 hours before ice was made.
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
I would recommend this to a friend - Pros mentioned:Noise level
Rated 5 out of 5 stars
Mister
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No problems so fat. Enjoying the water and ice in door. Definitely quieter than the old fridge I had.
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Great services from Best Buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great service from Best Buy and Geek squad! The refrigerator is working great. Thank you.
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice refrigerator bigger than it looks. Very intuitive to use.
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity
Rated 5 out of 5 stars
LG french door fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We love this fridge. Lots of room and very easy to find items.
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Black Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Freanch door LF 27.7 CuFt
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Fridge with space and smart feature. Fir to tight space.
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Fridge
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very happy with my LG French Door refrigerator.
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent choice! We just love it and it has enough storage space and we cannot worry about any other choice
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
I would recommend this to a friend- Pros mentioned:Capacity
Rated 5 out of 5 stars
More space
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has the same cubic feet as my old fridge but all the space is utilized to create more room. Love it!
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Black Stainless Steel
I would recommend this to a friend - Pros mentioned:Capacity
Rated 5 out of 5 stars
French door refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very spacious. It is deep enough and wide to hold everything at an eye view.
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
I would recommend this to a friend Rated 5 out of 5 stars
Refrigerator
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it it have planted space of storage it is great
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
I would recommend this to a friend- Pros mentioned:Design
Rated 5 out of 5 stars
Great Fridge
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great fridge at a great price, very good quality. The ice maker is small but the interior has plenty of space.
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
I would recommend this to a friend - Pros mentioned:Size
Rated 5 out of 5 stars
Nice roomy fridge!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good size, in door water and ice is always nice. Definitely worth the purchase.
This review is from LG - 36-in Wide 27.7 Cu. Ft. French Door Smart Refrigerator with External Ice and Water - Stainless Steel
I would recommend this to a friend



































