Customer Ratings & Reviews
- Model:
- LRFS28XBS
- SKU:
- 12373412
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Design
Rating 4.7 out of 5 stars
to a friend
Good refrigerator
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a nice refrigerator, but the doors slam and need to be adjusted. Not sure how to do that.
I would recommend this to a friendLG Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall, a great refrigerator just the shelves aren't as accommodating as would like?
I would recommend this to a friendOn Time Delivery
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The deivery was ontine and the customer service was excellent. The delivery guy was knowledgeable and helpful
I would recommend this to a friendBroken ice machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has been less than a month and ice machine is broken.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ricardo. Thank you for sharing your experience with the LG Refrigerator (LRFS28XBS) model. We understand how important it is to have the ice maker working properly, and we appreciate you letting us know about the issue so soon after purchase.
For this model, one helpful step is to reset the ice maker. You can do this by turning the ice maker off using the control panel, waiting about 30 seconds, and then turning it back on. Also, check that the water supply line is fully connected and the valve is open, as restricted water flow can prevent ice production. You can review more guidance here: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181. If the ice maker continues to malfunction after trying these steps, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy
LG Refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent value for the price! The delivery and setup team were exceptional.
I would recommend this to a friendOk
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok………..,,,,,????!!!!’mmzzzxxxxcxygvermiyc miasdghjkll
No, I would not recommend this to a friendNew refrigerator
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got. It’s beautiful. Did think it was finger print proof ☹️. Like the way interior is laid out.
I would recommend this to a friendBest buy is the best
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good service excellent electronic with excellent installation
I would recommend this to a friendLove the Upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. We haven't had it long, but I am very happy with the layout. It is much better than my side-by-side. I also like the size of the ice cubes.
I would recommend this to a friendNice big fridge with filtered water
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything our old fridge had and almost as big. Only thing is the bottom shelves can slide forward if you are not careful taking things out.
I would recommend this to a friendSatisfactory Rating
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't seem to have as much space as we thought we were going to have.
I would recommend this to a friendMy 2nd LG Refrigerator- I love it!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great LG product again. 2nd LG refrigerator. I left my first LG refrigerator at a house I sold. I had no problem buying LG product with confidence.
I would recommend this to a friendLG 27.7 Cu Ft French door smart refrigerator.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator, it fits perfectly where my side by side used to be and the people delivering the item were very professional and courteous.
I would recommend this to a friendPFUI on assurances that SURE they can deliver!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ASKED before purchase if delivery guys would remove the door. **Poor rating is nothing to do with Fridge I never got** everything to do with service. I measured carefully, and purchased home delivery/removal. Delivery guys refused to remove doors and install. I had already got the old fridge out the same door BY MYSELF. (It was BIGGER than the new one). So, me a Medicare eligible female with a recent leg injury and my 75 year old spouse who has had both shoulders replaced, both knees replaced and an untreated bad back managed to get a similar floor model across the grass, around the tight gate entry and through the same door that the delivery guys refused to attempt.
I would recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for reaching out and sharing this experience with us. We understand the importance of your LG Refrigerator (LRFS28XBS) model delivery and installation. Please contact Best Buy customer service at 888-237-8289 to address your concerns, offer assistance, and discuss potential solutions.
To ensure a smooth installation, consider removing the doors for better clearance. Re-measure the doorway width and check the refrigerator’s door-removal guide. More information here: https://www.lg.com/us/refrigerators/lg-lrfs28xbs-french-3-door-refrigerator and https://www.youtube.com/watch?v=pA5dvlTX2Q0. For further help, email us at lgdigitalcare@lg.sprinklrsupport.com. We're here to assist! ^Juvy
New fridge
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice I like it a lot there's plenty of room,the only neg. The shelves are a little stubborn to move. And wish they could come up with a way the water could be cold out of the front and flow faster
I would recommend this to a friendTerrible appliances
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very loud slamming doors , ice maker stops up all the time and not much storage do not buy this product and Best Buy only gives you 15 days to return product terrible company
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, TroyC. Thank you for sharing your experience with us. We understand your inquiry regarding the door noises and ice maker issues on your LG LRFS28XBS refrigerator. Some noises like door closing sounds and ice dropping are part of normal operation, but if the noise is louder than usual, please try these steps:
Ensure the refrigerator is level and the doors are properly aligned to reduce slamming noises.
Check the ice maker for any obstructions or ice buildup that may cause clogging.
If the ice maker is not connected to water, switch its power to OFF to prevent loud operation.
For more details, please visit our support pages on common refrigerator noises and ice maker troubleshooting:
(LG Refrigerator - Common Noises From an LG Refrigerator - https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator--20150292153479
LG Refrigerator - Troubleshooting Ice Maker Noises On My LG Refrigerator - https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-ice-maker-noises-on-my-lg-refrigerator--20151808541249
If you need further assistance, please send us a private message on Social Media @LGUSSupport, and our team will be happy to help. We appreciate your patience. —Renzo
LG is a must see!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase so far! It is a little noisy on when water refills the ice tray. LG reminds me the Lord is Good to me for providing the resources to purchase this!
I would recommend this to a friendPretty, but not Perfect, Fridge!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a nice fridge. Wish it had ice maker for the freezer. Also, the door mounted storage is not adjustable, which would improve options.
I would recommend this to a friendSuper disappointed
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice machine sucks. Produces minimal ice. Then the ice melts and gets stuck. Another problem recently a part on the door fell off. No clue where it came off from but now one of the doors dont seal when shut. This wasnt cheap and im super disallointed.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to share your disappointment with the LG Refrigerator (LRFS28XBS) model. We understand that a reliable ice machine and proper door sealing are essential refrigerator features. Unfortunately, we have not met your expectations in these areas. Please know we strive to provide reliable, high-quality products that meet our customer's expectations and satisfaction. We would like to help you resolve this promptly. Please visit the following links: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-enough-ice-CT10000021-1338395755982 and https://www.lg.com/us/support/help-library/doors-do-not-seal-french-door-CT10000021-1338493935163#. If you require further assistance, please reach out to us on social media @LGUSSupport so we can help you further. ^Juvy
Satisfied customer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the refrigerator, great space storage easy to operate, excellent service at the store and deliver team. I will recommend this product to family and friends and of course Best Buy store s
I would recommend this to a friend