Customer Ratings & Reviews
- Model:
- LMXS28626S
- SKU:
- 11231768
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Not cooling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Storage capacity is great, but temperature inside stayed at 42 degrees even though it was set at 33 degrees, factory setting is 37 degrees. Also, the water from the dispenser had a moldy aftertaste. Flushing out did not help. Could not recommend.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Douglas. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We appreciate your feedback and understand how concerning it can be when the temperature doesn’t meet your settings, and when water quality is an issue.
For the temperature, we recommend checking the door seals to ensure they are airtight and that there’s nothing blocking the vents inside. If the issue persists, adjusting the temperature settings slightly might help, but it’s important to consult the user manual for troubleshooting steps.
Regarding the moldy aftertaste, it could be helpful to replace the water filter if you haven’t already, as a new filter can often resolve taste issues. Additionally, regularly flushing the system can help maintain water quality.
If you continue to have concerns or need further assistance, please send us a private message on social media @LGUSSupport. Our team would be more than happy to help. We appreciate your patience and hope to improve your experience. ^Juvy
Replaced 2 times waiting on a 3rd
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought original less than a month ago and waiting on a third new one to be delivered due to the water not dispensing but making ice. Prettt sad a brand new fridge doesnt work two times in a row. Guess I will find out if third times a charm.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Ally. Thank you for sharing your experience with us. We understand your concern about receiving an LG Refrigerator (LMXS28626S) model that isn’t working properly, especially after multiple attempts to resolve the issue. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
As a troubleshooting step, we recommend checking the water line connection to ensure it's fully secured and not kinked, which could potentially affect the water flow. For more help, you may visit https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-dispenser-issues--20150177934291. However, we understand that you’ve already received multiple units, so we’d like to ensure this gets fully resolved for you.
Please send us a private message on social media @LGUSSupport, and our team will be happy to investigate the situation further and explore possible solutions. We’re confident we can get this sorted for you once and for all. ^Juvy
Could not review...broken
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broken in shipping at some level. Nice looking . Freezer compartments worked perfectly.
I would recommend this to a friendOne door slams the other you have to push shut
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Refrigerator is ok overall. But the freezer drawers store less than my side-by-side did and the refrigerator doors don’t work well. The one with the icemaker slams shut and is going to end up breaking because of it I’m sure. And the right door doesn’t close all the way you have to push it shut. LG says this is normal. If this is normal it’s a stupid design
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .The doors may slam due to leveling issues. You can troubleshoot this from the following help library article: http://www.lg.com/us/support/product-help/CT10000021-1396987943023-leveling ^CP
Price deductions after purchasing..
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The price has been dropping daily since my purchase. I feel violated
I would recommend this to a friendUnimpressed. Left door will slam shut right door h
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed in quality of it his fridge. Would not buy again. Doors seem cheap.
No, I would not recommend this to a friendIce maker stopped working after a year and a month
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator last year on August 5 2020 and on September 1 2021 the refrigerator stopped making ice. At first it would make ice but then it wouldn’t drop the ice into the dispenser. Then it completely stopped working and making ice. The refrigerator also makes loud noises which apparently is normal but annoying.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
BIG Fridge
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks nice. But there’s not enough room for taller items. And ice ALWAYS ends up on the floor when using the ice maker.
No, I would not recommend this to a friendDisappointed but still optimistic
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently got an email that my refrigerator is out of stock. I am VERY VERY disappointed due to the fact that we purchased it back in 8/29/2020 for a due date of early/mid December. We purchased the unit early due to the fact that we wanted a refrigerator once we moved in into our new home. Now we will be in our new home for two weeks without a refrigerator. I was going to also purchase a OLED TV, and also a washer and dryer from bestbuy but I dont think I can count on them on coming thru. We ordered the unit almost four months in advance and now we are having a updated email that we are out of stock and that 'possibly' we'll have it a week or two after we move in. This is the reason why we purchased it four month in advanced. Chad/Anne
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry for the delayed availability of products. We are working as quickly as possible to make our products available. We appreciate your commitment to the LG brand. Please bear with us as we navigate uncharted waters to resolve the delay. Again, we apologize for the delay and any inconvenience it has caused. ^Venette
Not to happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not to happy with the freg & dishwasher Don’t dry
No, I would not recommend this to a friendNot happy at all
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I received different item after they change the delivery date 3 times,I went to the and spoke to store manager she were so rude and said that nothing she can do about that
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, HiraA. Thank you for sharing your experience with us. We understand your inquiry regarding receiving a different item than the LMXS28626S refrigerator you ordered and the issues you've encountered with delivery and in-store assistance. Your feedback is important, and we'd like to assist you further. Please send us a private message on Social Media @LGUSSupport and our team will be more than happy to explore possible solutions.
https://www.bestbuy.com/site/lg-27-8-cu-ft-4-door-french-door-smart-refrigerator-with-smart-cooling-system-stainless-steel/5968400.p?skuId=5968400
We appreciate your patience. —Renzo
LG French door
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an average-grade refrigerator, nothing fancy.
No, I would not recommend this to a friendOpen box item broken.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Open box item did not work after renting trailer to pick up and return. Should have been treated. Compressor did not turn on and water would not dispensed. Probably a good fridge but do not trust open box items
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, James. Thank you for sharing your feedback about the LG Refrigerator (LMXS28626S) model. We understand about going through the trouble of transporting an open box unit only to find that it wasn't functioning as expected—especially when the compressor doesn’t turn on and the water dispenser doesn’t work. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
If you ever consider giving this model another shot, we’d suggest ensuring the refrigerator sits upright for several hours before plugging it in, especially after transportation, to allow internal fluids to settle. This simple step can often prevent compressor startup issues. Also, make sure the water line is properly connected and the valve is turned on to enable water dispensing.
We’d be happy to help verify functionality or guide you through setup if you decide to try again. Please send us a private message on social media @LGUSSupport and we’ll be ready to assist. ^Juvy
Do not buy!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but issues with water dispensing. Best Buy is delivering 4th refrigerator today. Geek Squad tried to fix fridge. (Really did not do much). So far Best Buy has done nothing to rectify the issue.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Leah. We truly appreciate you sharing this experience with your LG Refrigerator (LMXS28626S) model. We understand your concern about going through multiple units, especially when the water dispenser isn’t performing as it should. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
This model is designed with a Slim SpacePlus Ice System, and in some cases, water dispensing issues can stem from things like air trapped in the water line or low water pressure. We suggest trying a water line purge by dispensing water continuously for 2-3 minutes (you can use a large container). This can help remove any air and stabilize the water flow. Also, make sure the water line isn't kinked behind the unit and that the water valve is fully open. For more guidance, visit https://www.youtube.com/watch?v=jBnW5weYT5Y.
We want to step in and ensure you're finally able to enjoy the features of your fridge. Please send us a private message on social media @LGUSSupport, and our team will personally assist you, including looking into next steps to help resolve this for good. ^Juvy
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am very disappointed, my main reason for purchasing this refrigerator was the fingerprint resistance option however the one I received, as you touch it it’s soiled.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sherica. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We appreciate your feedback and understand your concern about a product that doesn't perform as advertised, especially with features like fingerprint resistance.
To help with the issue, we recommend using a gentle cleaner specifically designed for stainless steel appliances. This can help maintain the appearance and minimize smudging.
If you continue to have concerns or need further assistance, please send us a private message on social media @LGUSSupport. Our team would be more than happy to assist you in resolving this matter. We appreciate your patience and hope to enhance your experience. ^Juvy
Average
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Average, ice machine is tiny. Will need an ice machine to compensate.
I would recommend this to a friendI regret this purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This refrigerator is completely unpredictable. We have owned it for less than 2 years and the cooling system has gone out twice causing us to lose the contents of our freezer, and some refrigerated items. Fortunately we were home for the last fiasco because the water dispenser started releasing water on its own. Then a few days later it will start working again. I do not trust this fridge. I cannot recommend it. I am sorry I purchased it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance.If you'd like to discuss more, please reach out to our Customer Support Team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
lg refrig. dissapointment
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Am getting ready to notify the manufacturer- the refrig. is making a noise like a jet on the runway about to take off.terribly dissapointed in this purchase.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Katheryn. Thank you for sharing your experience with your LG Refrigerator (LMXS28626S) model. We understand how disruptive and concerning unusual noises can be, especially when it affects your peace at home. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
Loud sounds may stem from the evaporator fan or compressor. Try ensuring the refrigerator is level and that nothing is touching the fan blades. Also, check the condenser coils for dust buildup, which can increase noise. For more information, visit https://www.lg.com/us/support/help-library/lg-refrigerator-common-noises-from-an-lg-refrigerator--20150292153479.
We're here to help! Message us on social media @LGUSSupport, and our team will assist you. Thanks for your patience and for choosing LG! ^Juvy
Loud and limited chilled water
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very small chilled water capacity. Very small ice capacity.
No, I would not recommend this to a friendShort life
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor failed after only two years. Out of warranty, so expensive to repair. A lemon. Don't buy it.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette