Customer Ratings & Reviews
- Model:
- LMXS28626S
- SKU:
- 11231768
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Refrigerator code at 2 week mark
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this LG refrigerator 2 weeks ago and already have a repairman coming to fix it. It keeps giving a FDH code something to do with the defrost mode. I replaced my old LG Refrigerator, which I had no problems with I just wanted a stainless steel one to match my other appliances. I hope it's not a lemon!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please reach out to a specialist via Twitter @LGUSSupport or Facebook www.Facebook.com/LGUSA ^CP
HORRIBLE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was awful, it took 4 replacements to get an actual working fridge and only 1 Best Buy customer service lady was helpful. I won’t buy another appliance from best buy
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Matthew. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand your concern about four replacements to finally receive a working unit. We strive to provide excellent services and ensure a smooth experience.
While we’re glad one helpful representative stood out, we agree that consistent service across the board matters. If you’re currently experiencing any issues or need assistance with your unit, please don’t hesitate to reach out to us @LGUSSupport on social media. We’re here to help ensure your fridge continues to run properly. ^Juvy
Refrigerator
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water/ice spout keeps sticking. It doesn’t seem to be fixable. I tried calling Best Buy regarding it but they told me to call the manufacturer and this was less than a month after purchase. Not happy with this purchase.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Broke within first week
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had best buy deliver our fridge on May 31st. Great delivery service and friendly men. Yesterday, my husband noticed that the arm on the top (in the cut out) of the fridge that moves in and out when you open and close the door is not sealing our fridge. We called to have the repair and lg wont come out and fix it with there employees even though its under manufactor warranty. They want to send out someone that is third party approved.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see you are having this trouble regarding the sealing of your refrigerator. We would love to see if we have a LG Factory Technician in your area who can perform the repair. Send us a message on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSA/ so we can get more info and see what we can do. ^CP
LG 4door
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Water dispenser did not work. May be an on going issue with this model. Got a different LG model and so far so good
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand your concern about the water dispenser not functioning as expected, especially since it’s a key feature of your refrigerator. We strive to provide reliable, high-quality products that exceed our customer's needs and expectations.
For others who may encounter a similar issue, one common step is to ensure the water supply line is properly connected and the water valve is fully open. We also recommend checking that the water filter is correctly installed and not clogged, as this can prevent water flow. For more help, visit https://www.youtube.com/watch?v=jBnW5weYT5Y.
We’d still like to take a closer look at your previous case. If you'd like us to document the experience or explore additional support, please send us a private message on social media @LGUSSupport. We’re always here to help and appreciate your continued trust in LG. ^Juvy
Never again.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It broke right after two year warranty. Horrible. Never buying LG again.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport. We apologize for any inconvenience this caused. ^Venette
Poor attempt to deliver - very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We will never know. Delivery people decided they could not get refrigerator through door off kitchen and didn't really try. They could have removed refrigerator door or screen door and probably fit in through. They asked me if I would like to send it back or keep it in my garage until I called a carpenter and had him remove door frame. I sent it back and guess what - bought the same size refrigerator from a family run store and they fit it in no problem.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Venette
Referigator ok. Best Buy Service terrible.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Refrigerator is ok. Not impressed. I gave it a One star only because of the terrible service I recived from Best Buy. I would the refrigerator 3 star.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hello there, Jenn. Thank you for sharing your thoughts with us. While we understand your concerns about the service experience with Best Buy, we’re glad to hear your feedback about the LG LMXS28626S refrigerator.
https://www.bestbuy.com/site/lg-27-8-cu-ft-4-door-french-door-smart-refrigerator-with-smart-cooling-system-stainless-steel/5968400.p?skuId=5968400
If you have any questions or need assistance with your refrigerator, please feel free to send us a private message on social media @LGUSSupport. Our team would be more than happy to assist you with any product-related concerns.
We appreciate your time and are here to help ensure you get the most out of your LG refrigerator.
—Renzo
Broke after 3 months
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Arrived with dents. We purchased 3/2002 and it’s not working 3 months later.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with scheduling repair, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Jennifer
Trouble free for 14months
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.14 months latter stopped working with code CLE. Covered under Best Buy extended warranty and will come to look at it in 10 days.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .I am confident that the repair will resolve the problem with your unit. Understandably, it's frustrating
and disappointing to need repair so soon after purchasing the unit. If you ever have any questions,
please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused.^Venette
I’ve snd big , It ice maker is a problem .
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The ice maker broke 3 day’s after the waterline was hooked up. Not very happy. We now have to wait 2 months before we can get another one.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Not satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what I ordered but I guess. I was left with this choice.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there, Stephen. We suggest that you get in contact with our partner retailer, Best Buy, or to whoever you made the purchase with, so you can get the proper assistance. ~Anthony
Disappointed member.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Door alignment springs missing. So far no sign of them.should never have accepted shipment.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
Hinge issue
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The right door does not shut without force. After three attempts to service within the first two weeks we decided to order a different fridge to replace it. We are waiting u til March for delivery of new one
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Terrible refrigerator
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Every time comes on makes lot of noise on the back door won’t close well
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit is not working properly.Please try to check if there is afrost build up or the unit is not leveled.If the problem hasn't resolve, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Class Action Lawsuit Alert!
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this fridge 2 years ago. Yesterday it stopped working. Online research reveals that there was a class action law suit, which LG lost. Participants in the lawsuit will be compensated, including for lost food. But the suit is closed and I am out of luck. Do not buy an LG unit with a linear compressor. The design is defection.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand your concern about facing issues, especially after only two years of use, and your concerns about the linear compressor are completely valid.
While the class action lawsuit has concluded, we want to ensure you receive the support you need. If you haven’t already, please reach out to us directly via private message on social media @LGUSSupport. Our team can assist you in exploring options available for your situation and address any questions you may have.
Your feedback is invaluable, and we appreciate you taking the time to share it. We’re here to help. ^Juvy
Worst one!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience.. within two years it got issue and was not reparable!!!! We were told all the LG refrigerators have the compressor issues!! waste of our money but thankfully had extended warranty and geek squad is replacing it!!! No more LG refrigerators!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .This is unfortunate. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction. We hope that you will consider LG for your product needs in the future. We apologize for any inconvenience this caused. ^Venette
Lgfrig
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ice maker puts out minimal ice and constantly gets stuck
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear that your unit did not meet your needs/expectations. This is not the quality we expect from our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you ever have any questions please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Door closer is terrible
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The left side door does not close well at all Design failure
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are having trouble with the refrigerator door closing. You can troubleshoot this from the following help library article: http://www.lg.com/us/support/product-help/CT10000021-20150716706237-doors-won't-close Our refrigerator comes with a 1 year warranty that covers parts and labor to ensure any factory defects are taken care of as well as additional parts only warranty for the sealed system parts and compressor. If you are in need of any assistance, have additional questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport or you can give us a call at 800-243-0000. ^CP
Look for something different
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The water just does not get filtered. we changed filters and yet.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette