Customer Ratings & Reviews
- Model:
- LMXS28626S
- SKU:
- 11231768
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Buy at your own risk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have plenty of money to buy or fix this particular model every 4 years or less get if not then look elsewhere
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking this time to communicate with us about your concern. We'd love to get a better understanding of the issue, and what we can do to rectify it. Please send us a private message on Facebook or Twitter using @LGUSSupport, please include your contact info, or call our Customer Service at (800)243-0000 as it'll be our pleasure to assist you further. Thank You. ~Tanisha
Broke in less than 2 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Parents got this plus all LG ThinQ appliances and the fridge went out in less than 2 years, best buy total tech says they can’t come fix it until February?! What kind of crap is that?! Ice maker stopped working first now the freezer isn’t freezing and fridge is slowly heating up… this is fantastic. Dont buy LG…
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand your concern about having issues with your appliance, especially when it’s so new. We strive to provide reliable, high-quality products and exceptional services to ensure a smooth experience In the meantime, to obtain more information, you may visit the following links: https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-refrigerator-not-making-ice--1400773605181 and https://www.lg.com/us/support/help-library/lg-refrigerator-why-is-my-fridge-not-cooling-properly--1429710713371.
For further assistance, it may be helpful to reach out directly to LG Support via private message on social media @LGUSSupport. We can check if there are any expedited service options available and assist with troubleshooting or potential solutions. We want to ensure your appliance is working as it should.
We appreciate you taking the time to share your concerns, and we're here to help resolve this for you. ^Juvy
LG fridge: design is great but not the quality.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We like the design ! However Best Buy is RUBBISH at customer support! It takes hours to get through the Geek Squad Forces. It's already 6 weeks in waiting for them to repair our fridge (dHF error). Agents keeps passing us from one department to another, the protection plan doesn't offer a fridge loaner. So how you are expected to function if BB can't repair the fridge. Now, it's possible they will exchange it, the expected time to produce the paperwork +10 days plus. Really!? now to exchange it to what? No product in stock till next year. So how about giving my money back so i can go to any store to buy a fridge. Afterall what is my protection plan for? Very unhelpful online support. 6 weeks of no fridge and no follow up calls no alternatives are offered. Is it the way to treat your customers? Here is my escalation number to see if anyone responds: # 17364205. How much longer do i need to wait to speak to a supervisor.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Does not last
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Compressor failed after 4 years. $1300 to repair. Currently a class action suit against LG for this model failing
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Christian. Thank you for sharing your feedback on your LG Refrigerator (LMXS28626S) model. We understand your concern about the compressor issue and your difficulties in fixing it. We aim to offer good products and great service to make our customers happy. Your feedback is important to us, and we're always working to improve our products and services. If you need more assistance, you can reach out to us on social media @LGUSSupport. We're here to help explore possible solutions with you. ^Juvy
They do not provide what they say they provide
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited 2 weeks for new install of water line and new refrigerator. 3 days before delivery I get a call that they will not be installing waterline and that inorder to have the old fridge moved outside, I have to get on a ladder and remove the doors!! Now I paid xtra for removal of old and install od new. Buyer beware of this company! They do not provide what is promised at sale! I canceled and will be buying all my appliances elsewhere.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Kay. Thank you so much for taking the time to share your experience with LG Refrigerator (LMXS28626D) model. We're sorry to hear about the miscommunication regarding the waterline installation and the removal of your old fridge. We aim to provide excellent customer service and ensure a smooth and seamless experience. We will ensure to address this matter internally to rectify any issues and improve our services. If there's anything we can do to assist you, please reach out to us on social media @LGUSSupport. ^Juvy
Rage builds up over time
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you have a wall next to your fridge do not buy this. You’ll discover that you can’t open the door wide enough to open your drawers all of the way. You will go years not being able to easily clean messes. You will lose food at the back of said drawers and find science expereiments gone awry. You will be forced to move the behemoth just to get the drawers out to clean them. This is a giant fridge but there is no efficient use of space. Eventually you’ll find yourself raging inside and hating everytime you have to put groceries away or clean the thing. I promise there are better options. We are replacing with Fisher Paykel and can’t wait for delivery so this monstrosity can go plague some other family. Every frenchdoor fridge you find at big box stores will have this problem. Find a local specialty dealer and save yourself!!!!
No, I would not recommend this to a friendWater Tastes Awful
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Our landlady bought this new in January. The water has tasted awful and, of course, we cannot use the ice, same issue. First we thought it was the filter, which was replaced, flushed for gallons, and no change in taste. Next the handyman finally came today and we tasted the water from the line to the fridge, which tasted fine. This means that after the water enters the fridge it is picking up a metallic taste inside the fridge that the water filter cannot address. I would not purchase this model ever. The fridge itself is making the water and ice taste awful. Hopefully she can get the unit swapped out, as it is clear that there is a problem, but I Googled this model, and a LOT of people have complained of the same problem. LG says flush he filter, which of course does nothing, and put some baking soda in the freezer LOL! I'm not sure I'd consider this model if I were you!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Disappointed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved it until it the linear compressor died after 6 years. My 5 year warranty I paid for is useless. Apparently, LG has common issues with Linear compressors failing. I have everything LG in my home.. but no more
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Crystal. Thank you for sharing your feedback with us. We understand your concern about the linear compressor failure on your LG Refrigerator (LMXS28626S) model after six years of use. We strive to provide reliable, high-quality products and ensure a smooth and seamless experience. We recommend reaching out to our team via private message on social media @LGUSSupport to explore any potential solutions or repair options available for your situation. We value your continued trust in us, and we hope to resolve this for you soon. ^Juvy
Compressor lasted 5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge compressor lasted 5 years so it's not a reliable appliance for over $2000; also, it keeps dropping the wifi so you cannot use the app. :/
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We're disappointed that we didn't meet your expectations. We'd like the opportunity to show you just how valued a customer you are to us here. Please reach out to us with the serial number of your unit and a phone number that is associated with your account so that we can help get this resolved quickly with the results that you deserve. This is how you can get our private message via live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~ Tanisha
Buyer beware!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I will NEVER buy another LG product again. If you consider $2,000 plus product should need to be unplugged and defrosted every 2 months normal then go ahead. There is a defect in the processors and a class action lawsuit which is still ongoing. Meanwhile we are stuck with a 9 month old fridge that stops working every every 2 months and needing to move all of our food to another cooler. Don’t do it
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are sorry to hear of this mix up. Your feedback is appreciated and important in helping us to identify practices that drive customer satisfaction.If you ever have any questions please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Mr
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor went out and I need to buy a new one and it’s only 3 years old
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hi, We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you.^Vanessa
Water dispenser will not stop; Frost issue
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this LG model in December 2017 and have experienced multiple issues in less than 2 years. 1. In door water dispenser would not stop, water leak all over the kitchen floor. This happened less than 6 months after purchase 2. LG sent local technician to replace the door with the water/ice dispenser, the repleaced door is now having the following issues: water dispenser leaking water again, door does not close tightly causing noticeable buzzing noise. 3. Ice and frost build up in the bottom freezer drawer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see that you've had multiple issues with your refrigerator and that you're having a hard time getting it repaired. We'll be happy to take a look and see how we can help get this completed for you. Please take a moment, at your convenience, to contact us directly via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
LG
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After owning this refrigerator for only four years.....it has completely stopped working. LG is no good.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette
Don’t buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this item not even 3.5 years ago and went out. Do not recommend this item
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Beware of LG refrigerators
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The compressor just went out on us, and I don't know if we'll be able to wait long enough for LG replace it. We certainly don't have the money to replace the compressor with no guarantee that it will last any longer than the 3.5 years we got out of this one. Is it too much to ask to make a reliable product these days?
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Venette
Don’t buy; only last 8 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy; only last 8 years; problem from the get go. First was the ice maker, motor, evaporator motor assembly and it’s not worth fixing all the breakdown with the evaporator motor assembly per C&T Appliance Repair (Collin Tucker)
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Rosita. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We're sorry to hear about the challenges you've experienced with your unit. We aim to provide reliable, high-quality products that meet our customer's needs and expectations. We take your feedback seriously and will use it to improve our products and services in the future.
If there's anything we can do to assist you further, please reach out to us on social media @LGUSSupport for assistance. ^Juvy
Terrible Water Dispenser
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water dispenser does not work. Called the repair people and they refuse to fix it. They blamed my water pressure. So I got a plumber in, and there's nothing wrong with my water pressure. Thanks for nothing LG! $2,000 not well spent. Worst purchase I have ever made.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook https://www.facebook.com/LGUSA/ ^CP
Do NOT buy LG refrigerator!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stop cooling after 4 years of use and 5 rounds of LG official repairs could not fix issue. Living room floor is damaged during repair for welding. They just keep sending different technician to your house although every technician is saying the refrigerator is not repairable anymore.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We deeply regret the negative experience you've encountered. However, At times, our staff might be overwhelmed with requests and volume, making it hard for us to keep up. Please reach out to us again in order to address your concerns effectively. We appreciate the patience it has taken you to bear with us. This is how you can get our private message, live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: LG Global
Twitter: @LGUSSupport.
https://www.lg.com/us/support/help-library. ~Tanisha
Super Sucky Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY!!! Bought in January of 2020 and the ice machine wouldn’t work within 2 years. Got the ice machine fixed and the. The fridge portion quit working the following year. $3k and in 3 years I’m already replacing it. RUN! side note LG customer is a JOKE!!
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello there. Thank you so much for your feedback! It helps us continue to improve and provide the best possible service to customers like you. We look forward to serving you always. We're sorry to hear you're having an issue with your LG 4-Door French Door Refrigerator! We would like to make things right. Please send us a private message on @LGUSSupport on Twitter or Facebook or call 800-243-0000. `Jai.
Run..do not walk away from buying an LG Fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.2 years in, had to replace fan motor. Problems with coils icing up & causing water to build up in bottom of fridge & freezer. Repair technician said LG refrigerators are poorly designed and hard to repair.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi there, Thank you for bringing this to our attention. I'm sorry to hear about the issues you've encountered with your refrigerator. We apologize for any inconvenience this may have caused you. Your feedback is valuable to us and we will address this matter with our product design team to improve our products in the future. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris