Customer Ratings & Reviews
- Model:
- LMXS28626S
- SKU:
- 11231768
Rating by feature
- Storage Capacity
Rating 4.8 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Design
Rating 4.6 out of 5 stars
Can't handle power outages
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this fridge! Couldn't handle power outages - control board failed both times our power went out and came back on. Tech said this is a common issue. First time was covered under warranty, but second time was 3 days outside of extended warranty and they refused to cover even though it was a repeat issue.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We would be happy to help you with your case, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will doing everything in our power to expedite a resolution for you. Thank you. ^Venette
Shoddy product, worse support.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer beware. Shoddy product, worse support. Wire in the door, that is not accessible broke, causing the water and ice to no longer dispense. Definitely a manufacturing issue. Called LG support. They had no interest in supporting their product. They wanted me to buy a whole door in order to fix their product. One wire breaks and they want you buy a whole door to repair the issue.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking time to review this product. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Venette
Having constant problem with mullion
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this refrigerator over a month ago, it looks great with a lot of storage capacity. We are constantly having issues with the mullion not closing properly. You have to close it very slowly to ensure it's properly aligned. Also, There is no beeping noise if the mullion isn't latched all the way in. It's a big energy waste if it's left unnoticed.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .What you have described is far from what we expect. We would be more than happy to look into this issue for you. Our support team is available via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA ^CP
Cheaper to buy new when it breaks
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really loved this fridge until it stopped working. Had it for only 3 years. Defrost cycle failed. Manually defrosted, still didn't fix it. Almost a grand to repair and LG warranty will not cover it. Avoid LG.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .We're sorry to hear about the issue you're experiencing with your LG fridge. We understand how frustrating it can be when a product stops working, especially after only three years of use.
It's our pleasure to further help you out with this matter. Please reach out to our Social Media Team by sending a private message on our Facebook or X (Twitter) using @LGUSSupport, and we'll make every effort to address your concern promptly. -Francine
Lg is bad
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never ever buy lg refrigerator.2 year my lg refrigerator not working.i spent $2500 but now garbage
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, Sima. Thank you for sharing your experience with the LG Refrigerator (LMXS28626S) model. We understand your concern about a product that doesn’t meet your expectations, especially after a significant investment. We strive to provide high-quality products that exceed our customer's needs.
To help address the issue, we recommend checking if there are any error codes displayed on the unit. If so, these codes can provide insight into what might be causing the problem. Additionally, trying a reset by unplugging the refrigerator for a few minutes can sometimes resolve temporary issues. You may visit this link for additional help: https://www.lg.com/us/support/help-library/refrigerator-has-no-power--1337808630542.
If you’d like to discuss this further or explore possible solutions, please send us a private message on social media @LGUSSupport. We're here to assist you and work towards a resolution. We appreciate your patience. ^Juvy
Died after 3 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Three year old refrigerator dies . Compressor does not last. Technician comes in, charges $400 and still not working. Customer service is horrible. So far 5 days without a refrigerator.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We hate to see you are having trouble with the cooling system of your refrigerator. You can troubleshoot issues with cooling from the following help library article: https://www.lg.com/us/support/product-help/CT10000021-1429710713371-not-cooling If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
LG = Lemon Guaranteed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The water and ice dispenser failed multiple time over the past four years. Then last month the front display went dark. Finally, it released all of its refrigerant the other day. 4 years... $3k... Nightmare. I will never own another LG appliance.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info, and a brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer
Don't buy if you want ice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Persistent problems with the ice maker not making ice and LG customer support is non existent. They obviously know there is a problem but won't do anything about it. They have said several times they will send out a technician but never scheduled anything.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It sounds like we are attempting to locate a company to service the unit. Understandably you are frustrated, and I am terribly sorry that the issue has not been resolved. Because of the delay in being able to provide repair for your unit, there are policies and procedures in place to provide an alternative resolution. Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Poor quality from a sub-par brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.May look great but poor quality. Had to replace the motor before the three year mark. Stay away from LG! They lure you in with pricing for a sub-par quality. Pay a couple hundred dollars more and buy from a more reputable brand who stand by their product.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette
Don't expect to get service on it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought an LG refrigerator similar to this model four years ago - suddenly stopped cooling. Have been trying for a week to get service scheduled and just get the runaround from LG.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. Thank you for letting us know your experience with using this unit and we would like to take a second look in to this. We would be pleased to investigate this further, but we must switch to a platform that allows for back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks.~Anthony
Dead a few months after 5 yr warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really disappointed in this item. Warranty is only good for 5 yrs. It says 10yrs on compressor, but still costs $850 out of pocket to repair.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for sharing your experience on the warranty of your LG Refrigerator (LMXS28626D) model. We understand your frustration with the warranty coverage and the cost of repair. While the compressor is covered for ten years, it is unfortunate that you had to incur out-of-pocket expenses for the repair after the 5-year warranty period. We appreciate your feedback regarding the warranty and will take it into consideration for future improvements. If you have any further concerns or require assistance, please reach out to us on social media @LGUSSupport so we can help you further. We are committed to ensuring your satisfaction and welcome the opportunity to address any concerns. ^Juvy
Faulty Ice maker and freezer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible fridge!! A large chuck of plastic fell off the ice maker and dropped into my glass. Ice maker broke at 3 years. Freezer broke at 4 years
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hello, We hate to hear you are dissatisfied with your unit's performance. If you'd like to discuss more, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team.. To speak with an agent via phone, you can call 800.243.0000 We apologize for any inconvenience this caused. ^Vanessa
Don’t buy!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Fridge lasted 1 year 6 months. Then the condenser went out and took them 3 months to actually decide to replace the fridge.
No, I would not recommend this to a friendBrand response from LG Digital Customer Care
Posted .Hi, there. Thank you for taking the time to review the LG Refrigerator (LMXS28626S) model. We understand how frustrating it can be when a product doesn't meet your expectations, especially after a relatively short period of use, and the inconvenience you faced in getting a replacement. Please know this is not the quality and longevity we strive to deliver; we strive to deliver reliable, high-quality products and excellent customer service. We value your feedback and will use it to improve our products and services. If you have any further concerns or need any assistance, please reach out to us on social media @LGUSSupport so we can help you further. We're here to assist you and provide any additional support you may need. ^Juvy
Beware. Really beware of LG.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this refrigerator. But within a year of the warranty expiration it quit. Completely. Sold withbab10byear compressor warranty but LG say no it 1 year. No service available within 50 miles.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .It appears that we are struggling to find a servicer in your area and need to initiate the Letter of Authorization (LOA) process for you so that you can select your own technician. However we need to move to a platform that supports back and forth messaging. Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we can get this completed for you. Thanks. ^Jennifer
Defective fridge
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Products defective, thick ice building up on left side of freezer drawers, unable to open most times
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Hey there. We appreciate your time in leaving us a review regarding your french door smart refrigerator. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly, this was not your experience, and we apologize. We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. We will surely pass on your feedback to the rest of our team. ^Anthony
No buy this
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible item, les than 3 years and they fixed twice already and now the freezer broke again. 3K fridge should last longer
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .Thank you for taking the time to review our product. We take great pride in our work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize. We will be working to fix it so that an incident like this never happens again. Please get in touch with us if you have questions for us by sending us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it we would be glad to help. ^Jolly
Very Small, Slow Producing Machine & Water is Warm
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very Small, Slow Producing Machine & Water is Warm from dispenser and Water Dispenser is totally scratched after 6 months The face of the fridge marks very easy and is hard to clean Freezer area in the bottom/top has an unstable temperature Have to live with for 10 years, not happy
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Awful Layout, not enuf room, Always Breaking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.3 yr wrnty not enuf! NEVER BUY LG Appliances! Rprs
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Quality control lacking
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Handle defective out of the box - does not attach to door.
No, I would not recommend this to a friendBrand response from LGAnswers
Posted .We are so sorry to hear that you’ve received defective goods. Please contact us directly at 800-243-0000. We'd be more than happy to look further into this issue in order to get you a satisfactory resolution. ~Tanisha