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Customer reviews

Rating 4.4 out of 5 stars with 1939 reviews

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Rating by feature

  • Storage Capacity

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Design

    Rating 4.6 out of 5 stars

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86%would recommend to a friend

Customers are saying

Customers love the product's excellent overall performance. They particularly appreciate its innovative two-drawer freezer design, generous capacity, and spacious size. Users are also pleased with its quiet operation and effective temperature control, which keeps everything very cold.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,939 reviews
  • Rated 3 out of 5 stars

    Be careful of condition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I paid for an excellent condition and received a good condition one. Was told I had to take it back in order to get the right one but how should I be inconvenienced for their mistake. My husband picked up the fridge and they brought it to the car. When I checked it at home is when we realized it was the wrong one. Water dispenser did not dispense water and had to have LG come out to fix. Altogether an inconvenient experience!

    I would recommend this to a friend
    • Brand response from LG Digital Customer Care
      Posted .

      Hi there, CarolineW. Thank you for sharing your experience with us regarding the delivery of your LG - 27.8 Cu. Ft. 4-Door French Door Smart Refrigerator. We understand your inquiry and the inconvenience caused by receiving the incorrect unit condition and subsequently needing a service appointment for the water dispenser.

      We recognize the valuable time you took to coordinate the pickup and the later service call, and we appreciate your patience while we ensured the refrigerator was dispensing water correctly.

      Since the water dispenser required an in-home service, one basic check that is always helpful is to ensure the Control Lock feature on the dispenser panel is not engaged, as this will prevent the dispenser from working. If there is a padlock symbol on your display, press and hold the Lock button for 3–5 seconds to unlock the dispenser and restore function. Since a technician has already visited, the primary issue should be resolved.

      We would be happy to discuss the details regarding the initial unit condition discrepancy and any further questions you may have.
      https://www.bestbuy.com/product/lg-27-8-cu-ft-4-door-french-door-smart-refrigerator-with-smart-cooling-system-stainless-steel/J7G56FY4H9
      Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to assist you further and review the specifics of your delivery experience.

      —Renzo LG

  • Rated 5 out of 5 stars

    Great Refrigerator with Smart Space Use!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a terrific refrigerator, and how the cold storage space is used (and modular) is great. The ice-maker works very fast and the controls are simple to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall Good Purchase

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this new refrigerator from Bestbuy. There was a small dent on the bottom freezer drawer and bestbuy promptly replaced. Refrigerator works great so far, it’s only been couple of weeks now. Couple of things could have been better: The bottom most freezer drawer doesn’t have a light. The right side door does not close automatically when you give a light push compared to the left door.Other than that love all other features especially spacing on left door due to the ice maker consuming less space, the fact that the first freezer compartment can be adjusted to make it refrigerator and notifications on your mobile app if the door was left open. Overall we felt it’s a good purchase and serves well for our family.

    I would recommend this to a friend
  • Pros mentioned:
    Size

    Rated 5 out of 5 stars

    Refrigerator!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new refrigerator! It fits in the space perfectly. It’s nice sized. I love the ice and water feature. I would recommend it as well as purchase it again in the future if I needed to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Perfect for us, but small icemaker.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very similar to my previous refrigerator, which was 12 years old and cost lots more than this one. Only negative is that the icemaker is very small. Fortunately we have an extra frig/freezer that produces cubes. This frig is well lit, has light doors and glass shelves. Easy pull freezer drawers.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love the extra freezer drawer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easily accessible and keeps temps exactly right. Works as advertised!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    nice fridge

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fridge looks great, operates great, wife is happy, maybe a little noisy on icemaker but one gets used to it, ice volume and size is not great but overall quality makes up for it ...fridge volume is nice and we like the shelf layout....no problems with it but only had around 2 months....so time will tell

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Freezer design

    Rated 5 out of 5 stars

    Awesome large fridge

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new fridge! It is so spacious and the 2 freezer drawers are great.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a replacement refrigerator for a Samsung. It is heads above any day we had the Samsung(3 1/2 years). Very quiet and spacious.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Great refrigerator

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall this is a great refrig. I do like the double draw freeze b/c it makes it easier to find what I am looking for. The only problem I have is the ice is in the door, which makes it close faster b/c of the weight.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    LG refrigerator are the best

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this refrigerator has great design and is extremely well built. Customer service from LG is awesome if you have questions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    LG fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is second LG fridge we purchased. Have only had this one about a month but previous one has worked out excellent

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my fridge… but when closing the doors either it slams too hard or doesn’t close completely. Otherwise a great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Plenty of refrigerator space and freezer space

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the amount of space the freezer and refrigerator has. The bottom drawers are easy to get to and I have sections for frozen vegetables, meat, desserts and misc. We wish the icemaker would put out more ice. It has a storage container to dump ice into and that is what we are doing to stay ahead. I like the finish as it is easy to keep clean.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Good fridge.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fridge. We had been looking to upgrade our small fridge and finally settled on this. Has plenty of storage for our family of four and holds contents that we buy in bulk since we live out of the way of any stores. App lets you see how many times the kids open the doors in any given day and also alerts to when its time to change filters.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    BEST REFRIGERATOR(so far)

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] I’ve had this product for just since July of 23 and absolutely love it. My only concern is sometimes the ice cubes in the ice maker get stuck on the sides away from the dispenser and you have to tap it a few times to get the ice to fall. Still makes quality ice, but just a small annoyance.

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design

    Rated 5 out of 5 stars

    Amazing Fridge

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this fridge. The main selling point for me was the split freezer (not just a meat drawer or slightly colder drawer). And I still love that feature. In hind-sight, I would upgrade to the finger-print free coating, but that's just on me for being messy. We actually haven't hooked up our water yet, so I can't speak to the water/ice dispenser.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Love my new fridge

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has so much room it looks empty lol. When all my children and grandchildren come over we have enough room for all the drinks and meals we cook prep for and all the leftovers

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for our family. Wife can not get over this fridge!

    I would recommend this to a friend
  • Pros mentioned:
    Freezer design, Size

    Rated 5 out of 5 stars

    Very nice and roomy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice and roomy. The design makes it very easy to access the whole refrigerator

    I would recommend this to a friend